Leely Reviews 

Horrific experience and would avoid at all costs. Ordered two dresses to Ireland and the sizing was all wrong, asked for a refund they said no. I then tried to return and they said they could only be returned to a warehouse in Texas. Shipping to USA alone cost almost what I’d paid for the dresses. They refused to offer a refund or a prepaid return and were highly unprofessional and difficult throughout. I am now stuck with two bridesmaid dresses that don’t fit anyone and that are AWFUL quality. Disgraceful and 100% a scam company that are out to take your money. I have escalated this with the fraudulent transaction dept at my bank and have reported the company to our local cyber crime facility.

Excellent service from this company. Melody replied to my emails very quickly

Absolutely awful quality. I enquired about returning items before I purchased and was told I’d pay the delivery charge, which was £10 for my two items. I have then gone to return them and it has cost me £34. I then have to wait for them to recieve the item then it will take them several days after that to issue the refund. Do not use this site bad quality and terrible customer seveice

The most awful company to use. DO NOT order from them. It is impossible to return an item and get a refund. You are throwing your money away if a dress does not fit perfectly. A £90 dress that didn’t fit would cost £25 to send back to the USA, at first they offered me £9 for “alterations “ . It is not worth the stress, money, admin (emails back and forth explaining why the dress is not suitable) and then coat to return.

Worst online clothing company I have dealt with. They want to charge 20% restocking fee for returns.
I’m pregnant so I wasn’t sure what would fit by the time the dresses got there which took a month.
Then I got them to say they wouldn’t charge me restocking but when they refunded they did end up charging me until I complained and then they refunded me.
I had to pay shipping both ways and it ended being $55. I would never shop there again unless your for sure it will fit .

Poor fit , shocking refund policy. Bad reviews were accurate wish I’d read them first. A fight to get full refund and made to negotiate to get any money back at all. Will not use or recommend will also add another bad review. Complete scam.

I am going to buy more items from tjis company they hsve great 6os fsshion blazers excellent customer care service

Being honest, the delivery took a very long time, about 6WEEKS. Unfortunately I could not wear the dresses for the reason it was ordered, daughters graduation as it came around 10th Aug when i ordered it end of June. I was emailing Melody and response to my emails was not as quick, and because the delivery took so long I was concerned that this was not a legitimate company having taken my money. This was worrying especially as the item could not be delivered correctly and required many more emails to get this received. However, the dresses are amazing, perfect fit and made to a very high standard and quality material. This has definitely made this whole experience alot better and i have left feeling satisfied with the dresses. Thank you Melody for the ongoing responses and queries. Sadly, I would not recommend to others due to the long time for delivery and you would not get 100% refund if you need to return. Luckily i didnt need to do that as both fit very well.

This company is a joke! I ordered a dress four weeks ago and it doesn't even look like what I ordered. The dress was ordered through a UK website, the cheapest material, and not as described.
They offer me a £10 refund or a £15 discount in the store, the cost of the dress with shipping is £120 don't order, it's bad for your nerves

Wouldn't even give them a 1 star if I could. The return process is an absolute nightmare. I would never order from them again nor would I encourage anyone else to!

Tiki was extremely helpful in addressing my concerns and consulted with management to ensure decisions were approved.
The quality of dresses is excellent, and your policies made it easy to return the item that did not fit and to order a replacement.
You are true to your word!!
Thank you for a wonderful experience.

This company is a scam!! The item I received was not at all as advertised, or shown. Was advertised as satin, but was a cheap fabric not even good enough to be called a knock off. Cheaply made terrible stitching. Took over three weeks to arrive and came from China. When I tried to return I was offered $9 to keep the item that I paid over $100 for. Next I was offered $29 and a coupon.
DO NOT ORDER FROM THIS COMPANY!!!

I ordered two dresses that looked nothing like the photos on the website – they were made from cheap, poor-quality material. When I tried to return them, the company offered me £20 to keep them instead of accepting a return. After several requests, they finally gave me a return address in China and it costed me £20 to send the dresses back – I suspect the address was fake.

Thankfully, I got my £180 back after raising a dispute through my bank, but it took two months. Everything you've read in other one star reviews is true – this company is a scam. Five star reviews are fake - look at the user names...

If you've already ordered, leave a review. The more people speak up, the fewer will fall for it.

I have just asked this company to advise how I can return 2 dresses and they will not allow the return. The dresses they sent me don’t even look like the pictures. One is a totally different colour and I’ve sent them images to show this. They have offered me £15 off my next purchase… These dresses were over £100 each and are terrible quality not matching the pictures on the website. Honestly this site is a total scam. AVOID

The overall experience of buying from Leely UK was awful.
- it is not a UK company. Everything is from China, despite its name, which is clearly done to falsely make you feel more comfortable about delivery times and returns
- the website asks you for the date by when you need the dresses to be delivered. The dresses I ordered did not arrive on time, even though I ordered them more than 2.5 weeks before the event
- they did not tell me when the items were shipped as they said they would
- I emailed them just before the event to say there was no point in sending the dresses as they could not be worn. The reply I received, which was clearly created by a bot rather than a person, was to say that the items were now shipped
- when the dresses arrived after my event, I emailed them and told them they were useless to me because of their poor delivery. They said that I could return them to their warehouse in USA or in China. I had a 7-day window in which to do that, and I would be responsible for delivery charges (theirs and mine), even though they had not sent the items in time
- when I emailed them to complain, I was offered a 10% refund of the cost of the two dresses!
- when I emailed to say this was unacceptable, I repeatedly got bot-created replies, none of which addresses my complaint!

Overall experience - absolutely awful, from start to finish. The dresses themselves were very poor quality too.

Purchased a potential wedding dress. The turn around time was not made clear and I waited nearly three weeks for delivery. Despite the website address being a UK address the dress was shipped from China. Hence the long delivery time. When it arrived it looked NOTHING like the image and was really poor quality.
I contacted customer services after reading reviews explicitly stating what I wanted to happen regarding a refund. To be offered £10 to keep the dress followed by £38 to keep the dress was rather insulting.
Eventually after paying £40 to return the dress to the states I received a full refund however I was asked to leave a 5 star review - gobsmacked.

Do not use this company.

I returned a dress that I had purchased from Leely, but it didn't suit me.
The dress cost £105.00, the cost of the return was £32.00 and I have just received an email from Leely stating that I will get a refund of £91.80, so £13.20 deduction for shipping apparently.
So in actual fact the refund I will receive is £59.80.
Very disappointing will not be using Leely again.

Website says .co.uk, the dress is delivered from china and if you return it, you need to send it to the USA. They also provide a china address.

I bought a dress for £72.80 and paid £10 extra for delivery. It took 19 days for me to receive the dress. When i received it, wasn't the dress they had advertised. It looked similar though. The quality was appalling and it looked tacky. It also didnt fit me.

Their website doesnt say where or how to return an item so i contacted customer service. Melody told me that i can keep the dress and they will give me £20 in coupon. So i get to keep a dress that doesn't fit me and then have a coupon to buy more crap from them. I told them i want a refund and dont want their dress. She asked me to return it to a USA address and said that i should keep the dress cost low when posting because of custom or something. I paid £25 for postage to return the dress.

After they received the item, they refunded me 72.80. So basically i spent £108 on the dress and got £72.80 back. They didnt refund me delivery but atleast i got some money back. I would stay away from this website. Getting married is already stressful and going through this to find a good dress is even worse.

If I could give negative stars I would. Ordered two dresses that looked nothing like the website photos - cheap fabric and completely wrong sizing. When I asked to return them, Leely refused to refund and demanded I ship at my own cost to a warehouse in Texas, despite their UK-facing site and prices in GBP. They insisted on a 7-day return window, which violates the UK’s legal 14-day cooling-off period for online purchases, and refused to cover international postage even though the items were mis-described. Customer service was unhelpful, ignored UK consumer law, and stalled on providing a refund. They have now ignored all my emails and the issue is still not resolved.

If you value your money and peace of mind, steer clear of Leely. Absolutely AWFUL customer service.

I wouldn’t recommend purchasing a dress from Leely! My daughter ordered a dress for a wedding. It took a long time to arrive and unfortunately arrived while we were away on holiday. She opened and tried on as soon as we were back. The quality was poor, beads on the bodice were loose and many of them fell off while trying it on! The red lining shows over the top of the dress, very poor. It cost £90 over £100 with delivery.
When I contacted them they would not refund as faulty because it was more than 7 days after delivery. I tried to explain situation but all I got was an offer of a replacement which was no good as it wouldn’t arrive in time for wedding or a coupon which I said I wouldn’t use due to not wanting to order anything else from them. Stick to UK based stores and companies with a decent customer service.
A really disappointing experience.