Leely Reviews 

If there's no star I would put for them, it's so unprofessional. They are taking so long—it's been 18 working days and it's still in the process. There is no information about the shipping date. When I told them I would write a review, they told me it was delayed. Why not from the beginning?! And I still don't know the quality of the item I ordered, if the service is miserable I expect nothing of the quality. Huge mistake to order from them

When this organisation says expedited delivery it means that it’s a 7 to 10 day processing time plus a seven day delivery time so please don’t believe them. The product arrived significantly later than the event and although I notified them two days before the actual parcel arrived that I would need an immediate refund as would be returning the item, they are now refusing to provide a refund as I only chased up seven days later.
Customer service only responded after I chased them several times and at that point they said I was too late! Really disgraceful and misleading advert and customer service.

The dress I ordered took very long to arrive. This is not a UK based company in spite of their name. When the item did arrive it was nothing like the picture in my opinion. I chose to return, the company offered me insulting amount to keep dress which I declined. Eventually after several emails they accepted my return but the shipping address was USA. I’ve spent almost a third returning the dress and to add insult to injury they are deducting further costs from my refund amount for some insurance! Awaiting my refund…

AWFUL!! Do not buy!! Ordered a dress for my daughter’s prom. Took forever to arrive and when it did it Looked nothing like the one on the website. It was of very poor quality and fit and had no tags or protective packaging. Just shoved into a cheap bag. Attempted to start the returns process but they charge £30 for this apparently and judging by the other reviews I have read, no refund will ever arrive. SCAM!!!

Please, please, please for the love of God, DO NOT order from this company!! They are scam artists and a disgrace. I received a dress that was way to small to be a size 12. They make it impossible to return, I was also offered a £12 refund if I was willing to keep the dress....why would I keep something that is to small!? I paid £120 for the dress, and refused their ridiculous offers. I sent the dress back using Evri to an address in Texas, probably not even a real address. I have received emails from Evri to say they aren't responding to their emails regarding customs charges..I got in touch with them and they said they don't pay customs charges, and they recommended I put the value of the dress as £20 on the postage. There was no way I was going to do that, as I wanted to be insured in case something went wrong. They also mentioned AFTER I posted it there would be restocking fees and handling fees once they receive it, then they will refund the difference. Absolute disgusting company, and I won't ever shop there again. I just hope people read the negative reviews so they don't make the same mistake I did. I have currently raised a case with PayPal, so we shall see what happens! Lastly, you can also tell some of the positive reviews are fake, fake accounts and fake reviews! Just read them carefully.

I would never, ever use this company again..the dress I ordered was no way the size I ordered, the whole return process was so stressful, I did eventually get a refund but not without numerous emails sent, it was not straightforward and the company tried very hard to persuade me to keep the dress and accept a small refund of £10.

Do not buy from this company, its a scam. Dresses arrived and were way too small, even though I checked the measurements. I was offered a £20 refund despite the dresses being over £200. Eventually they agreed to a full refund if I returned them. Have done so but the dresses have been stuck in Chinese customs for months so I'm unlikely to receive anything.

They're a scam. Dresses are nothing like the photos, and their customer service is terrible. The dresses smelled bad when they arrived

Dress was absolutely NOT as advertised. The fabric was cheap and thin. I attempted to return the dress in December 2024 (which cost £30 postage) only to receive it back the beginning of July 2025.
Im £130 out of pocket.
I dont know who monitors this but they need to stop this company ripping people off.

I ordered 2 bridemaids dresses that came wrapped in a bundle all creased not an issue but they were poor quality didn’t fit and one had twisted straps . They will not refund me as they say their policy is that because I chose a specific colour it was classed as a custom item and so non returnable . I found their customer service bad I cannot use the dresses they weren’t just a bit small they were way off the mark . I would accept a partial refund but they refused. Not happy would never use them again

No stars Leelyuk
This company is based in china
Will not send returns information
I paid through PayPal
They contacted them and they supplied return address
Cost nearly £30.00 to return.

Absolutely Appalling Experience – Avoid Leely UK at All Costs

If I could give zero stars, I would. My experience with Leely UK has been nothing short of disgraceful.

I placed an order that never arrived. After waiting far beyond a reasonable timeframe, I requested a refund – only to be met with delay after delay and excuse after excuse. Every time I contacted them, the goalposts were moved. First, they needed more a hand written declaration it wasn’t delivered. Then, they needed more "investigation." Eventually, they just stopped making sense altogether asking for a police report on an undelivered dress.

I asked to log a formal complaint, expecting at least a basic level of professionalism. Unsurprisingly, that request was completely ignored. No acknowledgment, no follow-up – just silence.

After exhausting all reasonable avenues, I had no choice but to raise a dispute with my bank. Now Leely UK is actively challenging that dispute, despite having provided no item and no meaningful communication. The audacity is astonishing.

In short: Leely UK has taken my money, failed to deliver the product, refused a refund, dodged accountability, and is now attempting to block a legitimate chargeback. This company operates with zero integrity. Save yourself the time, stress, and financial loss – do not order from them under any circumstances

Purchase was a month late, despite this, the shipping fee was not refunded. The dress wasn’t amazing quality and customer service was difficult when trying to initiate a return.

Read all the negative reviews, they are correct. Impossible to return anything. Customer service will run you in circles. Make sure you read independent reviews, not the ones on the selling websites. I'm out £135, thank goodness it's not more.

would take too long to describe my experiences with this company, if you can call it that. After several complaints I was given a return address in China!! By the way, it doesn't exist.... im shaking while writing this....its a scam. The dress was of such poor quality its only good ripped up as a cleaning cloth!

DON'T ORDER FROM THEM

Please never order a dress from here unless you’re gonna keep it regardless. The dress material was fine, but it came late first off then when I went to return it, it was so much work and they only respond once a day at like 2 am and you only have seven days to return it so trying to get a shipping label and acknowledge you are returning it was like pulling teeth. They will try to compromise with you by giving you a $10 refund (the dress was $130) and when you say no, they offer you something else but again you have to wait a day just for them to say that. After all was said and done, they had the audacity to say if we forget to give you your refund, you can remind us. WHAT?? There is also a restocking fee, which cost me $30 (absolutely ridiculous). Please go spend your money elsewhere.

Just an awful experience over all. I should have trusted my gut and canceled my order during the first 24 hour period. THANKFULLY I made my order through PayPal and they assisted me in getting a FULL refund, which based off of the reviews is not very common with this company. OF COURSE when the dresses came, they looked nothing like the ads. I messaged the "Customer Support" and they first offered me a $20 refund, a $25 coupon code, and a suggestion that I keep the faulty dresses. Which I of course told them no because my order was well over $250 and I have no plans of purchasing anything with them again. I requested a refund because it fell into their Return and Refund Policy stipulation of the dress being a "Standard-size dresses" and fell within the return window of "7 business days of delivery." They then suggested sending me a 100% coupon code and I return the items, or I keep the items and receive a refund of $60 even though their website states that " Returned items are refunded the amount paid for the items along with applicable taxes." At that point I was over it just went through PayPal. I was able to get e full refund including shipping and handling and delivery insurance. Also, if you're lucky enough to be able to return everything, keep the bags that your items were shipped in. They "require" them to be returned to them for the items to be accepted, and take pictures of EVERYTHING. -___- Also do everything through USPS. I was able to ship everything back using a priority box for like $15.00. Usually I can find one redeeming quality with any business transaction, but not this time.

False advertising and an untrustworthy company.
The dress arrived later than the advertised delivery date.
The company also promotes worry-free returns on non-custom items via email request.
I wish to return the dresses because they are too large; however, they informed me that returns are not possible and offered only £20 for two dresses that I paid £183 for. This situation is disappointing and raises concerns about the company's reliability.

False advertising & a dishonest company.
Dress arrived much later than advertised.
The company also advertises worry free returns on non custom items via email request.
Wanted to return the dress for a different colour - went back & forth over email for 14 days them offering me credit to keep the dress. Explained I didn’t want the dress & colour but would be happy to re-order in a different colour after returning this item .. also accepted return postage cost.
Final email from the company and no response since was them saying it was a custom colour. I have attached screen shots showing it was not a custom colour or size but no response and no number to call.
Wish I could attach screen shots- I was going to order for my 9 bridesmaid but would never shop on here again.
Do not recommend- they do not follow through with their own policies

I ordered 3 dresses, the sizing was off on all three of them and the variance was huge by a good 6/7 inches. The return process was incredibly difficult weeks of emails and pictures being sent to evidence the issue and finally got the ok to return the items in Dec 2024. It's now June 2024 and the items were returned to me by Royal Mail today, they were uncollected from customs in China. I give up. I think if you manage to get the right product then it may be ok. If you have any issues though or need to return anything it will be an absolute nightmare. I wouldn't risk ordering from here again despite having one really nice dress out of the 4 ordered. I'm now at a loss with the other 3.