I called Leep today for a bill issue . The girl i spoken with is Lily and she is amazing she understand my Problem and agreed to find a solution together. and she answer the phone also quickly. no pre... Toon meer
Bedrijf heeft geantwoord
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Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving... Toon meer
Bedrijf heeft geantwoord
I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... Toon meer
Bedrijf heeft geantwoord
Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contactgegevens
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Verenigd Koninkrijk
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Uitstekend
2K reviews
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Good Customer Service
Jemma who I spoke to today was helpful kind and professional
19 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning George
Thank you for your lovely review! We’re so pleased to hear that Jemma was helpful, kind, and professional. We’ll be sure to pass your kind words on to her. 😊
Have a great day!
Kelly
I called Leep and spoke to Will today…
I called Leep and spoke to Will today because I needed to set up an online account.
I wasn't sure why I needed to call and Will told me it was because I didn't have an email address linked to my account, which is why I was unable to set my account up online myself.
Will was helpful, friendly, efficient and was easy to understand because he spoke clearly. It ended up being a quick and easy phone call and I was pleasantly surprised.
Will also emailed me a leaflet which will help me locate my water meter.
Thank-you Will.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning
Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that Will was able to make the process quick, easy and straightforward for you. It’s great to know that he was friendly, helpful and clear in explaining why you needed to contact us, and that the information he provided about locating your water meter will be useful.
We’ll be sure to pass your kind comments on to Will. Thank you again for choosing Leep and for sharing your experience!
Have a great day!
Kelly
Mike was extremely helpful on the phone…
Mike was extremely helpful on the phone today with my questions ! I really like leep as a provider and think they are much better than Thames water who were my previous supplier. I would like them to get an app but it does not change my 5 ⭐️ review
17 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning
Thank you so much for your fantastic 5-star review! 🌟 We’re delighted to hear that Mike was able to help with your questions and that you’ve had such a positive experience with Leep. We really appreciate your feedback about an app too — we’ll be sure to pass that on to the team! 😊
Have a great day!
Kelly
Great Service on Multiple Occasions.
I have recently switched to Leep Utilities and the service from both Gemma and Mike has been extremely helpful in getting everything set up. Highly Recommend. Great at explaining everything clearly.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good evening Sean
Thank you so much for your fantastic review! We’re delighted to hear that Gemma and Mike were able to make the switch to Leep Utilities smooth and straightforward, and that they took the time to explain everything clearly. We’ll be sure to pass on your kind words to them. 😊
Have a great week!
Kelly
Really patient, professional operator
Really patient, professional operator who helped me set up by water account after recently moving into the area.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good evening Janice
Thank you for your lovely review! We’re so pleased to hear that our team was patient and professional, and that we could help get your water account set up smoothly after your move. We really appreciate your kind feedback and wish you all the best in your new home!
Have a great week!
Kelly
Very pleasant person I spoke too ,done…
Very pleasant person I spoke too ,done what I asked no hassle
14 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good afternoon Paul
Thank you so much for your lovely review! It is a pleasure to hear that Mike was able to help you, I’m really glad everything was sorted for you without any hassle. 😊
Have a great weekend!
Kelly
Great help with setting up the account…
Great help with setting up the account and direct debit with Mike. Swift and quick
11 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good afternoon Marian
Thank you for your lovely review! We’re delighted to hear that Mike was able to make setting up your account and Direct Debit swift and straightforward. We really appreciate your feedback!
Have a great evening!
Kelly
Great Service from Gemma
How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query and dealt with it quickly and efficiently. Leep clearly invest in recruiting people who can do the job unlike my experience of Anglian Water on another property. Well done Gemma & leep. Thank you
3 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Mrs C
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Gemma was able to help you quickly and efficiently, and that you had such a positive experience speaking with her.
We’ll be sure to pass your kind words on to Gemma — we know she’ll be thrilled to hear them. We really appreciate your feedback and are proud to have her as part of the team.
Have a great day!
Kelly
Member of staff Gemma was super…
Member of staff Gemma was super helpful. Answered all my questions.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Gemma was so helpful and was able to answer all of your questions. We'll be sure to pass on your kind words to her. We really appreciate your feedback and look forward to welcoming you again.
Have a great day!
Kelly
Hannah provided excellent customer…
Hannah provided excellent customer service sorting out my queries quickly and efficiently, very pleasant to talk to also
5 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning
Thank you for taking the time to leave such a lovely review!
We're so pleased to hear that Hannah was able to resolve your queries quickly and efficiently, while providing such friendly and pleasant service. We'll be sure to pass your kind words on to her—she'll really appreciate the recognition.
Thank you again for your feedback, and we look forward to assisting you whenever you need us.
Have a great day!
Kelly
I am newly back in the country and…
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely young man who explained everything and helped set up my account. He was clear, concise and charming, a very good customer facing asset.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Lynn
Thank you for taking the time to leave such a lovely review. Welcome back, and we hope you're settling into your new home.
We're delighted to hear that Will was able to explain everything clearly and help you get your account set up. Providing friendly, straightforward support is exactly what we aim for, and it's wonderful to know he made such a positive impression.
We'll be sure to pass your kind words on to him. Thank you again for your feedback, and if you need any further assistance, we're always here to help.
Have a great day!
Kelly
Great experience from start to finish-…
Great experience from start to finish- Muhammad was excellent and dealt with my enquiry really well.
Customer experience was excellent!!
Ali
5 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Alistair
Thank you for your wonderful feedback! We're delighted to hear you had a great experience from start to finish.
It's fantastic to know that Muhammed dealt with your enquiry so well and provided excellent service. We'll be sure to share your kind words with him—they'll mean a lot.
We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Have a great day!
Kelly
The call was answered promptly and…
The call was answered promptly and dealt with in a pleasant manner.
The end result was satisfactory.
Shirl
3 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Mrs Northcott
Thank you for taking the time to leave your feedback. We're pleased to hear that your call was answered promptly, that you found Muhammed pleasant, and that we were able to achieve a satisfactory outcome. We appreciate your support and look forward to assisting you again if you need us.
Have a great day!
Kelly
Great response from customer services
I have just spoken to the most helpful and kind member of your staff on the phone Hannah, she spoke clearly, was very warm and explained everything to me and sorted my account and the transfer to my new tenant with skill and patience, and helping me to make the outstanding payment. How refreshing to speak to someone so kind.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good afternoon Heather
Thank you so much for taking the time to share your experience. We're delighted to hear that Hannah was able to help you with your account, the transfer to your new tenant, and your outstanding payment.
Your kind words about her warmth, patience, and clear communication mean a great deal, and we'll be sure to pass your feedback on to her. It's wonderful to know she made the process straightforward and left such a positive impression.
Thank you again for your lovely review, and we wish you all the best in your new home.
Have a great evening!
Kelly
Excellent customer service thank you
Excellent customer service thank you
1 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good afternoon Natalie
Thank you for your kind review! We're delighted to hear you received excellent customer service. We really appreciate your feedback and look forward to helping you again whenever you need us.
Have a great evening!
Kelly
Antwoord van Leep Utilities
Good afternoon Ashleigh
Thank you for your lovely review! We're delighted to hear you received great service from Gemma and really appreciate your recommendation. Your feedback means a lot to us, and we’re grateful for your support.
Have a great evening!
Kelly
Antwoord van Leep Utilities
Good afternoon Bee
Thank you for your kind review! We're delighted to hear that you received great customer service. We really appreciate your feedback and thank you for taking the time to share your experience.
Have a great evening!
Kelly
Amending my review
I have recently reviewed Leep and was impressed by their swift customer service and “resolving” an issue I had.
I am now amending my review. For context I live in a 1 bedroom flat.
I have lived there since November and they estimate that I have used nearly £500 in water since then.
I regret to inform them that I do not have an Olympic swimming pool in my front room and I do not shower for 17 hours at a time. My water consumption has to be limited to a degree as it all runs through a water softener system, that only stores so much water at a time.
Not long after my first issue had been “resolved”, I received an email that my direct debit would have to be tripled…
I emailed them with meter readings to try and work out why this figure was so high, and from my calculations, I’m using around £30 a month on water.
They have since tried to bill me £280 today, as well as £174 in February, which I paid.
I phoned today to enquire on where they are getting these numbers from and it turns out that they “estimated” my meter reading when I first moved in and cannot change it unless I give them the meter reading from November…
When I moved in, I was told that meter readings were submitted and taken care of, I live in a block of flats and the water meters are actually located in a service tunnel that I was unaware of, so I did not take my own meter reading until January when I was told about the location of this meter.
Now, unfortunately because I cannot travel back in time to November, I apparently have to trust their estimation and just pay it.
29 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good afternoon
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has become frustrating after your initial positive interaction with us.
We understand how concerning it must be to receive bills that don’t appear to reflect your actual water usage, and we appreciate you providing meter readings and additional information to help us investigate. We aim to ensure that accounts are billed accurately, and we’re sorry that this situation has caused you uncertainty.
We’d like the opportunity to look into this further and review the details of your account, including the estimated meter reading and the information provided. If you haven’t already done so, please contact our customer service team with your account details so we can investigate and work towards a resolution.
Thank you again for bringing this to our attention, and we appreciate your patience while we look into the matter.
Kind regards
Kelly
I contacted customer services regarding…
I contacted customer services regarding an issue with the incorrect registration of my meter. Muhammad handled my call professionally and courteously, listened to my concerns, and registered my issue. I am now waiting for the matter to be resolved.
27 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good afternoon Borys
Thank you for taking the time to leave us a review. We're pleased to hear that Muhammad handled your call professionally and courteously, listened to your concerns, and was able to register your issue.
We appreciate your patience while this matter is being resolved, and we hope to have everything sorted for you as quickly as possible. We'll be sure to pass your kind feedback on to Muhammad. Thank you again for your review.
Have a great evening!
Kelly
First contact with Leep and professionally handled by Jade
This was my first contact with Leep and I was pleasantly surprised by the way Jade professionally handled my questions. Registering was a very straightforward process and questions were handled in a clear, polite and easy to understand way.
28 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good afternoon Paul
Thank you for your wonderful review! We're delighted to hear that your first experience with us was such a positive one. It's great to know that Jade handled your questions professionally and made the registration process straightforward, with clear, polite, and easy-to-understand support.
We'll be sure to pass your kind feedback on to Jade. Thank you for taking the time to share your experience, and we look forward to continuing to support you.
Have a great evening!
Kelly
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