LepetexpressReviews 

Express Pet Travels lässt bevor das Tier gesehen wurde einige Zahlungen an unterschiedliche Konten Überweisen. Mehrere tausend Euro wurden Überwiesen, denn Hund darf niemand sehen. Ob wohl er im Besitz von mir genommen wurde. 🤔 hu

My experience with Le Pet Express was extremely disappointing and upsetting. I was already very distressed after Air France refused to let me board with my dog, meaning I had to miss my flight to Paris. When I reached out to Le Pet Express to reschedule my ticket for later in the month, I was met with a complete lack of sensitivity or understanding.

Despite explaining my situation and how upset I was, I was only offered a ride the next day, with no effort to accommodate or even show empathy. In particular, Brenda was harsh and dismissive in her communication — something I found deeply upsetting at a moment when I really needed compassion and reassurance.

I left the interaction in tears, shocked that someone working in a pet travel service could show so little kindness toward either people or the animals they’re meant to care about. Based on this experience, I would not recommend Le Pet Express to anyone. You and your dog deserve better and there are many nice and accommodating pet taxi services.

Good things:
Reasonably priced, responsive via email and very much appreciated document checks. Our bus driver (22nd Oct 6pm) was AMAZING. Such a kind man, clearly enjoys his job, very knowledgeable and a pleasure to be around. He made what could be a stressful journey relaxing and even fun! Chatty, offering us chocolates, keeping us informed throughout (train delays, ETA’s etc). Thank you!!

Areas for improvement - communication on travel day
The reason for 4 not 5 stars..
I originally booked 4pm bus but upon being informed some customers miss this if they arrive to the airport that morning (which I did) I postponed to 6pm (paid £50 - not a problem). I ended up arriving in Calais at 2pm so emailed to see if I could take the 4pm (no reply). I was at the meeting point from 3pm with no other customers present. A man arrived at 3:30pm and said he would check if I could use the 4pm bus but disappeared and never came back. I think no one arrived for 4pm bus since I saw no one in the 2 hours I was there but you could’ve told me instead of leaving my waiting and unsure. Email went unanswered, no one picked up the phone and text messages sent to advised number could not be delivered

It was amazing experience! I used travel with dog with different company, but it is first time when I can across the board with dog at this way in the car by train . Everything CLEAN IN THE CAR , instructions from driver each step, they came at time . I recommend only this company across the board with dog UK France . They are the best ! Thanks again for safety journey!
Brenda is THE BEST!! Everything by rules ! Such amazing person ! I’m
So happy people like this still exist!! She creat new level for travel with dog, HIGH LEVEL! Thanks again Brenda ! See you !

Absolutely 💯 recommend this Service if you need to get to or from France with your pet. Brenda and her team are Absolute lifesavers with this service. We broke down in our motorhome in Germany and our recovery service
was not helpful at all in getting us home with our dogs. I found Lepet express online and booked immediately. Communication regarding any queries was excellent, timings etc spot on and the advice given by Brenda was no nonsense and to the point. A very reassuring company to deal with and I hope I never need to but would not hesitate to use again in the future and won't hesitate in making sure fellow motorhomers know of her services.
Brenda even dropped us at our
hotel on her way home. How kind
she is. Thankyou Lepet express and team Brenda.

I cannot praise this business enough.

I’ve thought i’d come share my story, for someone with no experience traveling countries with a pet, that got denied at the border.

In case you didn’t know, if you are trying to enter the UK with a pet, you cannot fly into the UK with a pet unless it’s in the hold, and cost thousands of dollars. You can from France, take a ferry, or the Le Shuttle via the eurotunnel with your pet in a vehicle. Dogs are not allowed on the eurostar.

The issues I had, came when I tried to cross the border in Calais. I came from the US, and I was told by my US vet, that all was needed was an EU AHC, tapeworm, and rabies vaccine. Well, I found out pretty quickly that it is not accurate. If you enter the EU, you will need to get a UK AHC to enter the UK, so two separate documents tor your pet, or a pet passport, which they no longer offer in the UK, and are very difficult to get in France.

I’ve spent countless hours researching taking my dog on holiday to the UK. I went to multiple vet appointments in the US, and when I entered Canada and France, nobody checked my documents once. The eurotunnel border control is strict!! You will not get through if you do not have the correct paperwork.

I chose Petexpress as the option for my dog. They were very honest with me. They do multiple trips a day from France to the UK, they know all the documents you need. They were so supportive when I got denied at the border. Please listen to them!! They know what they are talking about, they do this every day. If you have any questions please email them and they will help you!!

Brenda was lovely, and very understanding. They put me in touch with a vet that could give me an emergency pet passport and set me up with recommendations for a hotel to stay in for the night, that was very dog friendly! They told me everything I needed to do and made calls for me to help sort it as soon as possible.

Barry our driver was so friendly and chatted to us the whole time on the eurotunnel, telling us facts about the journey and making all the animals on board feel as comfortable as possible.

I want traveling with my dog to be something I do in the future, and I’m so grateful to have met them, I will be using them in the future for any upcoming adventure 🤍

Thanks again Brenda and Barry

I really recommend this great service for pets and passengers on foot! My partner used it several times, and each time it was very easy thanks to the people running this company. It is straightforward. You get clear information on what to do. Your pet is staying with you in your eyesight in the minibus. Stress free. They even check your pet's documents for your peace of mind. They are responding fast to any queries. They have a personal and caring approach to each passenger and their pet. We are very satisfied and will be using only them in future!

Brenda was wonderful - knowledgeable, caring and attentive. She explained everything clearly and went the extra mile to keep Aris comfortable and by my side. I’ll definitely return to her in the future.

My experience with this company has been an experience of absolute absurd levels of bureaucracy unmatched even by the UK government itself - which is saying a lot. Brenda was rude and paternalistic throughout, and could not understand that because I was in the middle of a move, things had to be done in a specific order and I had no control of that - all while explaining to her that I fully understood I needed the correct paperwork, and that it was my responsibility to obtain it, not hers. Once the paperwork was ready, she then said my dog’s vaccination and microchip implantation dates had to be exactly the same on her EU passport. She is a rescue from the U.S., so of course they were not the same date. I also always carry with me her full history just in case. The UK government has no problem with this and refers to her previous paperwork as necessary if there are any issues, and the vet even underlined the part of her EU passport where it stated “date of implantation OR READING”, plain as day. I even walked back to the vet in Paris, well out of my way, to confirm with them because obviously I want a smooth crossing with zero issues. The vet confirmed they would have no problem with this at the border. When I told her what he said, she completely ignored this information, and stated robotically “We do not debate the UK and EU rules with you or your vet” Thankfully, the pet taxi service I have used previously, PetMovesAbroad, was able to take me with only a day’s notice so I was able to get into the UK on schedule (in fact, they were able to take me 3 hours earlier) and with zero problems at the border.

Great shuttle service between UK and France to travel with your pets! I’ve used their services 3 times and it is well planned, with easy instructions to follow, on time and they’re always available to help. Super reliable!

Excellent service.
Staff were contactable in advance to the date of travel and happy to answer questions and go through any of my concerns.

On the day of travel, we were collected at the meeting point in Fréthun station with everyone else traveling and taken through the tunnel to Ashford international.

The cages were a great size and the overall experience was very pleasant for both pooch and owner.

Will definitely use Le Pet Express again.

I have used Le Pet Express twice, and unfortunately, both experiences were disappointing. The woman who runs the service is extremely rude and seems to have no understanding of basic customer service.

During my first trip, my journey was delayed because we had to wait for other passengers, which caused me to miss my train. While inconvenient, I didn’t complain, understanding that passengers travel from all over the world with their pets and that options are limited.

My second experience yesterday was far worse. After already taking two planes and two trains that day, with one train delayed, I had no earlier options. This caused another passenger and me to arrive just 10 minutes late for the scheduled meeting time. I immediately called and emailed Le Pet Express to explain the situation and politely asked if they could wait an additional 10–15 minutes.

Instead of understanding, I received a personal call from the main lady, who spoke in a rude, patronizing, and arrogant tone, raising her voice and flatly refusing to wait. When we arrived 10 minutes after the scheduled time, the bus had already left, leaving two women stranded in Calais that evening with two pets.

When we called again to check on the bus’s location, as we could have caught up with a taxi before the tunnel, she was unhelpful and wasted our time by asking for our dogs document details - something that should have been checked in advance, not after the bus had left. She suggested that one passenger’s paperwork was incorrect and that they wouldn’t be able to cross the border. While wasting our time asking about documentation for no reason, she eventually informed us the bus had already gone through. We went to the pet check-in location to verify, which cost us extra again, and they confirmed all documents were in order. Additionally, the queues for the shuttle were very long, and if she had not wasted our time, preventing us from catching up, we would have made it on the shuttle. She misled us, wasted our time, and then advised us to take a train back to Calais and rebook the next available trip with her three days later - for an additional fee, of course and the tickets are non-refundable. With no taxis available at that hour, we had to stay overnight in an expensive low quality B&B nearby and arrange another costly taxi the following day due to the last-minute nature of the booking.

I frequently use private shuttle services worldwide and have never experienced anything like this. Delays caused by late flights or trains are beyond passengers control, and any professional operator should offer at least a 15-minute grace period, as they normally do! If you need to refuse the passenger please do so respectfully.

This level of unprofessionalism is unacceptable. I sincerely hope more professional and compassionate operators enter this market. I would rather pay a bit more for a private taxi than ever use Le Pet Express again.

Le site change la date tout seul et on ne peut pas être remboursé ? Vous vous foutez de la gueule de qui ?!!!!

Brenda is a star and could plan a military operation - she's super efficient and on point. Very good pre trip communication .I really appreciated all the emails making sure I had all the right documents . Once I got to Calais it was all very straight forward and my little one was not too put out by the journey .I would really recommend this .Someone needs to make a TV show about this fabulous service .

I’ve used the express for the second time and it was as great as the first time. Great communication, really great service and the staff has been fantastic each crossing! Instructions are clear, vehicle is super comfortable and the price is really fair. I cannot thank Brenda and her team enough to make travel with our pets possible.

Brenda and team were super responsive and an essential guiding hand during this process- whole heartedly recommend

Super rude and not helpful at all. We’re traveling from France to UK with our dog and Brenda the owner was very rude. We’ve got all the correct accreditation but they cancelled our tickets the week of travel leaving us to find other options. A ferry is way cheaper! Or just drive your own car.

What an exceptional service. Thank you Brenda!
Our campervan broke down 20 mins from the tunnel and we were struggling to get our 12 year old GSD home. This service was a lifesaver and was recommended on a Facebook group, they got us home same day and Brenda was such a lovely person offering advice and support when we were in panic mode. Her van is lovely and clean and she genuinely cares about animals. She even offered us contingency plans if we couldn’t get home that evening.

Thanks again and I would recommend time and time again.

Merci beaucoup Le pet express!
Oupsy et Razmoth ont voyagé sans aucun stress et dans une bonne ambiance avec leur maîtresse.
Tout était parfait 👍🏻
Un mois avant, Nous avons pu modifier notre date de retour sans aucun problème et sans frais.
De plus, comme les passeports ont été vérifié par Brenda. Le jour du voyage zéro problème 🤩
Je recommande Le pet express.
J’ai hâte d’être fin décembre pour reprendre le Pet Express.

What a lifesaver for me!!!!! Honestly, I am eternally grateful for her!!!!!!!!!!!

We had a little complication with the documentation, and Brenda called me immediately after my booking and held my hand through the whole process. She didn't have to, but that shows how much she cares about animals and people. On top of that, she is super professional, knowing every word of the regulations.

She gave me clear instructions and helped me find the vet in Paris to sort out the Europass. She even checked their availability and urged me to book an appointment immediately. As a result, we crossed the border smoothly - she is such a pro.

Also, her van is super clean and nicely modified to have spacious kennels next to passenger seats so you can stay close to your pet and comfort them.

I really think this shuttle bus service is the best service for transporting animals between the UK and Europe, it is reliable, affordable, safe, well-arranged and managed.

Trust Brenda- she is an incredible human being.