-- Previous comment Lots of issues with support and getting help: I've been trying to get help with a ticket transfer for 5 days straight and have not received any response despite sending multi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Moving house can be stressful but remembering to change your address with everything and everyone it's easy to mis out something. I contacted Lets Do This by email. I got a reply quickly asking a fe... Toon meer
Confusing registration process. I was registering for myself, and then suddenly and unexpectedly I was forced to register for my daughter. I had entered that she had a qualifying time by gps, but I wa... Toon meer
Booked an event.. but my email confirmation didn’t come through, emailed LDT and they quickly confirmed that my registration and payment was received and resent the confirmation email.. Love this co... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Let's Do This exists to inspire anyone and everyone to have incredible moments, make unforgettable memories, and feel alive. With 1000s of incredible experiences to choose from, we're here to help you find your next moment whether it is running, cycling, triathlons, swimming, trail or obstacle.
Contactgegevens
Smiths Building, Lower Ground Floor, 179 Great Portland St,, W1W 5PL, London, Verenigd Koninkrijk
- support@letsdothis.com
- www.letsdothis.com
4,1
Goed
1K reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good customer service
15 februari 2026
Exeter half marathon was a great event…
Exeter half marathon was a great event for me. The first great gift was the extension of the time in which to finish to 3 hours 30. I am 73 years old and finished in 3 hours 05 mins. Extending the time limit meant the race was an enjoyable one for me without too much pressure.
6 februari 2026
Need to check my Registration
Looking for help trying to find my Registrations in 2026 TD Five Boro Ride
8 februari 2026
Staff was very helpful
Staff was very helpful, they resolved my problem within a business day.
10 februari 2026
Review zonder uitnodiging
Had Potential
I got some helpful answers for my first question, then no responses after. I thought this was a live chat, so not what I was expecting, but then there’s still no response so I’m a little bummed about that.
5 februari 2026
Absolutely awful
Absolutely awful. Unable to get a refund due to illness and injury. They make it virtually impossible to claim your money back even though it’s circumstances beyond your control. They pass you from one place to another, total chaos. Not impressed.
9 februari 2026
Review zonder uitnodiging
Antwoord van Let's Do This
Hi Gail,
Thank you for your review, we’re sorry to hear about your experience.
As outlined in the event organiser’s Terms & Conditions that were agreed to at the time of booking, withdrawals are not eligible for refunds, transfers, or deferrals for any reason. As we are not the event organiser, we’re required to adhere to these terms and aren’t able to override them.
The only exception would be if Refundable Registration had been added to your booking. Unfortunately, this was not included in your booking, which means a refund isn’t available in this case.
We can see that we replied to your original message and advised you to contact the event organiser directly. This is because they are the only team authorised to make any exceptions outside of their stated terms, and we’re unable to take action without their approval.
We hope you’ve now been able to reach the organiser as recommended. If you need any further help, please reply to our previous email and we’ll be happy to assist where we can.
I could not book my event despite…
I could not book my event despite everything being completed. I tried repeatedly. I emailed the team - no response. No information about any other means of contact. Horrendous customer service.
8 februari 2026
Review zonder uitnodiging
Antwoord van Let's Do This
Hi there,
We’re really sorry to hear about your frustrations with not being able to complete your booking. That’s certainly not the experience we want anyone to have.
As we haven’t received any further information from you following our request, we’re unfortunately unable to locate your original message in our inbox or identify the specific event you’re trying to book. Without those details, we can’t properly investigate what may have gone wrong.
Please could you contact our team at support@letsdothis.com, sharing the email address you used, a brief description of the issues you’re experiencing and the name of the event you are trying to book? Once we have that information, a member of the team will look into it and get back to you as soon as possible.
We’d really appreciate the opportunity to help get this resolved for you.
Horrible experience for a team captain
Horrible experience for a team captain. Very little ability to make simple changes to your team - like run order. Super clunky website. I wish Ragnar would pick a new company to handle their events :(
7 februari 2026
Review zonder uitnodiging
Antwoord van Let's Do This
Hi Donna,
Thank you for your feedback, and we’re sorry to hear you’ve had issues trying to organize your team.
The ability to sort the run order is only enabled by the event organizer, usually around 4–6 weeks before the event. This is likely why you’re not able to access this feature yet. Once it is switched on, you’ll be able to manage this through your Team Page.
We’ve checked our inbox but can’t find any messages from you, so please email us at support@letsdothis.com with your booking reference and a brief description of any issues you are facing or question you may have about your booking.
Our support team will be happy to help answer any questions you may have.
I had made an error with registering…
I had made an error with registering one of our runners. Manuel, from Let's Do This was very quick and efficient in correcting the details and letting me know.
4 februari 2026
Review zonder uitnodiging
Registration Issue
Prompt response by Manuel,with a booking issue and a registration fee being taken 3 times due to a technical issue.
He quickly resolved the issue, in getting my money refunded.
3 februari 2026
Review zonder uitnodiging
Very easy to communicate with and very…
Very easy to communicate with and very helpful advice.
28 januari 2026
Prompt Response
The LDT staff responded to me promptly when I requested an invoice for my payment to the St. Paddy's Day 7K in Amarillo, TX in March.
26 januari 2026
Sorted ✔️
I appreciated that after ‘talking’ to the AI bot that I got put through to a human. After 48 hours or so, I had the answer I needed. It wasn’t urgent and I feel that it was appropriate service.
27 januari 2026
Review zonder uitnodiging
Manuel was responsive and clear about…
Manuel was responsive and clear about what he needed to resolve my challenge.
26 januari 2026
Review zonder uitnodiging
Efficient and friendly
I booked a place on the Junior Great North Run for my daughter, however I accidentally registered her under my name. After getting in touch Frankie was quickly able to rectify this.
26 januari 2026
Review zonder uitnodiging
Could not find a registration email so…
Could not find a registration email so contacted Lets Do This through their website at the weekend. Had a reply and everything confirmed on Monday. Great service from Frankie
25 januari 2026
Review zonder uitnodiging
Saved by Support Team
I had a problem booking a spot for Inverness Half Marathon due to a technical glitch. I was not provided with a booking reference number or any further event details.
After contacting support, once I had provided proof of payment and this was verified, the support team managed to get me a new booking reference and sorted my place out.
The support team were very helpful, the booking system is perhaps a little clunky?
22 januari 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.