Let's Do This Reviews 

Excellent communication and refund issued in a timely manner many thanks Frankie

Had a problem finding my booking reference so I emailed to get it
A very swift reply and problem solved

Answered my question when I couldn’t find information via app on the phone

Solved issue with first Comms - thanks

Very prompt response in regards to a registration confirmation for the 2026 Cardiff Half Marathon.

Great communication and quickly resolved my issue.

I had a problem with my payment which was resolved quickly and with excellent communication throughout. First class.

Very quick response.

From the start, one must acknowledge that Let's Do This! is operating at a disadvantage, and has done well considering. I am a long time casual Ragnar race participant (once every couple of years). When the purchasing was internal to the Ragnar site, it was super convenient and intuitive, and linked to my Ragnar account, so I could see from one site my registered and historic events. When the Ragnar team outsourced it to Let's Do This, the overall interface became much less convenient to the customer, just from the nature of outsourcing and having to deal with two vendors. That said, the Let's Do This team is very responsive to requests for help, and the site is intuitive and effective enough that my teams have had no issue getting registered for events.

I was pleasantly surprised to get a quick response to a late night chat session. It said it would refer me to someone who could help and they would respond to my email. The very next morning was a reply and the problem had been solved. Quick, responsive and very friendly. Frankie was truly a pleasure to work with!

I had a persistent issue logging into my Let’s Do This account - the system kept saying there is a problem with the email address I was using. After trying the AI chat help, which wasn’t able to help resolve the problem, I was referred on to a human support person. Manuel was very helpful and super responsive, and it took a couple of days, but he managed to get it sorted for me via their development team. I really didn’t expect such great personal service from Let’s Do This!

The site is a little glitchy and slow (it was a long wait to see if my registration went through) but the online help agent was amazing and resolved my issue quickly. Thank you Manuel!

Great company with amazing customer service!

Really needs an app.
Needs to be easier to see my races.

Very prompt response to my query about changing the size of my cycling jersey for my etape event in April 2026. No issues or problems so all dealt with as expected. Thanks very much.

Manuel was very helpful in resolving my log in issue. I was unable to log in for several months and could not figure out how to resolve. This was preventing me from registering for races. I really appreciate the prompt follow up!

I got in touch after having trouble allocating a place in the London Marathon to someone in my running club, and Manuel was really helpful in sorting things out for me. He also got back to me very quickly, which was much appreciated.

My experience with the Brighton marathon entry from a rejected London application was nothing but stressful. The customer service agent got the cut off date wrong for updating my address and confirming my placement and made the entire experience very stressful. Imagine doing all the training and getting a template email saying "We know how disappointing it is..etc..next year...". If someone has already paid for their entry, why make them jump through so many hoops, and then tell them no.

App no longer usable and the website is terrible, ugly interface and hard to navigate, and your profile no longer has medals and times won't be booking anything through them ever again.