Let's Do This Reviews 

Very fast efficient response, answered my question and sorted my issue

Was easy dealing with Let’s Do This

After registering for event I realized I never got confirmation. I did a chat online and the support person helped identify I had mistyped email. He got corrected quickly and made sure I got confirmation.

As a new user, I appreciated where the representative made clear what parts of my question they could answer, and then referred me to the correct place to get the remainder of my question answered. Thank you.

Frankie was really was very quick at responding to my email as i had lost my reference number for the half marathon.

Dreadful. I spent ages waiting to pay for my Cambridge half marathon entry, then the site crashed and I've lost my place.

Extremely prompt, courteous and detailed response to a query I had about a deferral for the Great North Run.

All the way through online registration for Cambridge 1/2 and then kicked out at payment processing stage….now sold out. Clearly unable to cope with moderate volumes.

Super GNR service today on a deferred entry!
Many thank

I had a question about my deferred entry into GnR2025.
It was not easy to find who to contact to ask my question. Having made contact via 2 different emails and been redirected both times I finally got a reply on my third try with a different email address.
It really needs to be easier to find contact details.
FAQ’s don’t always provide the correct answer and there are no telephone numbers advertised.

Great experience with this company. Fast and responsive, too, with my inquiry which was handled 100% to my satisfaction.

Trustworthy, but let down by the most unusable and not fit for purpose website their little script kiddies could develop. Every single race you enter requires you full life story (name/address/email/phone number/DOB/gender/race/next of kin/etc,etc,etc) to be re-entered for each event. There is no obvious option to save your personal details so they're auto filled for your next visit.
Need to change something before checkout? Tough luck, your punishment is to re-enter everything AGAIN.
I've had enough of this crap website, I'm now going to book though other online platforms.

Great service from Manuel! Very kind, quick and efficient!

This is a stupid, money-grabbing grift of an organization. Let’s walk through why:
1) you’re paying for a race for $80 ( that’s the bare bones, “I just want to run”) with zero communication about how you’ll get your shirt and bib.
2) you get a bullsh*t email about two month later telling you essentially they’re ransoming your bib and entrance into the event for $25 additional dollars to be mailed to you. What kind of “hidden fees” nonsense is that. However, you do have an alternative—you can physically pick up the stuff you paid an exorbitant amount of money for already in person between 11am and 4am ON A WORKING DAY.
3) The address for bib pickup is nowhere to be found.

I absolutely am not happy about my favorite race company's switch to this site. It looks like it could be fun, but once you register, you better have access to your registration information. The stupid code that gets sent. The verification of my birthdate and email address? UGH! It's just a pain. I tried to join a team from my phone for a race I had already registered for and it was terrible. I am not a fan of change, and so far not a fan of this site. It has random information on my past events. In complete and everything else. The site used by the race company before, from the user end, was SO MUCH BETTER! GTFOH with the booking ID. That's a hunk of junk. If I can log in with a user name and password, that should be good enough.

Thanks for the comment, but it doesn't help. Do race registrations REALLY need to be that secure? I have no comment. I'm not happy. I don't want to jump the hoops I will have to jump through. AND the race information for my person isn't complete or thorough. Hope that at least is better in the coming days. Not a fan and hope the other companies I do races with don't transfer to this site, is all I can say.

Do away with the ridiculous level of security, OR AT THE VERY LEAST LET US SET THE LEVEL WE WANT. Meaning, get rid of the code, and have all my completed races, and I might change the score as 2/5 is pushing it. But because the site "works" it's getting 2.

Had a great experience with Fraya quick response and very helpful

Excellent service today, couldn’t find confirmation email as issues with my email but all sorted very quickly. The automated service at the beginning was very good as well with lots of options to my initial email.

The amount of help I received was outstanding. Frankie was very quick at responding and addressed all of my issues promptly. This made things a bit easier when dealing with a lot of other issues. I definitely received 5-star service!!!!

Very fast response to email question. I sent the email late at night and received an AI-generated response with a lot of information related to my question. Then, in the morning, I had a follow-up email from Manuel with the exact info needed. I have now also downloaded the app, which is superb

I have had mostly negative, frustrating experience with Let's Do This. The ATC encouraged people to sign up a year early for the PRR. Even if you were already a member, it led you through a tedious process of apparently needing to renew your membership (maybe all this was meant for non-members); before completing registration. Finally, at close out in the cart, I noticed that I was simply renewing the same 2025 membership I already had ( i.e. paying double); so, I quit the site and will wait for regular renewal and signup. I don't recall being able to get anyone on the phone to resolve a problem. I wasted valuable time filling out all the info only to leave the site.