Had an issue with a delivery and contacted customer services (Kam dealt with this) their response was super quick and efficient. Very impressed. Have been a Liberty Beauty Box subscriber for around 3... Toon meer
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Lees wat reviewers zeggen
Lovely display, knowledgeable friendly sales staff. Loved all the new brands. Enjoyed meeting GAZ and ended up buying a ring. The talk and stylist presentation was excellent. Only negative never got... Toon meer
Bedrijf heeft geantwoord
I have a subscriotion with Liberty Beauty drop. I try to get their amazing advent calendar evrry year and my £25 pcm payment comes in handy for purchasing make-up, skincare. I've had a couple of iss... Toon meer
Always fantastic service from Liberty and the quality of their products is really really good. I'm a member of Liberty rewards and the beauty drop and its really exciting to have new products to try... Toon meer
Bedrijfsgegevens
- Warenhuis
- ook in
- Kledingwinkel
Geschreven door het bedrijf
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Contactgegevens
Regent Street 210, W1B, London, Verenigd Koninkrijk
- customerservices@libertylondon.com
- www.libertylondon.com
4,6
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 52% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Because of the unfortunate loss of a…
Because of the unfortunate loss of a gem stone in a bracelet , I was kindly assisted in its return to Liberty
24 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're glad our team could help resolve this for you and make the process as seamless as possible. Thank you for taking the time to share your experience with us.
The Liberty Customer Service Team
Amazon mucked up a delivery and Liberty…
Amazon mucked up a delivery and Liberty responded exceptionally quickly delivering replacements within 24 hours. Excellent customer service. This is why I love Liberty.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
When a delivery doesn't go to plan, we're always here to help put things right. We're so pleased the team could get everything sorted and have your items with you within 24 hours. Hearing "this is why I love Liberty" really means a lot to us. Thank you for your continued support.
The Liberty Customer Service Team
Supportive customer service
Supportive customer service, fast and articulate.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
It's lovely to hear you felt well looked after by our team. Being quick, clear and supportive is exactly the experience we want our customers to have. Thank you for taking the time to share this with us.
The Liberty Customer Service Team
Customer service
I had an exchange to sort out and the customer services team at Liberty responded quickly and were really helpful throughout. Mongezi and Kaajal in particular were a pleasure to deal with — clear, friendly, and made the whole process easy. Great experience overall, thank you!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased Mongezi and Kaajal made your exchange easy from start to finish. We'll make sure your lovely feedback is passed on to them both. It's great to hear they made the whole experience such a positive one.
The Liberty Customer Service Team
Excellent advent calendar
Excellent advent calendar, wife is extremely happy with it
27 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
That's what we love to hear. We're so pleased your wife is happy with her Liberty Advent Calendar. We hope she enjoys every day of it.
The Liberty Customer Service Team
I contacted to find out about a product…
I contacted to find out about a product communicated via WhatsApp got through quickly then they passed query onto the right dept. Came back to me the next day and answered my question.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're glad our team could quickly get your question to the right people and come back to you with the answer you needed. Thank you for sharing your experience with us.
The Liberty Customer Service Team
Outstanding Customer Support
I messaged customer service on WhatsApp which was AI. A human emailed me almost immediately and resolved my query instantly. I was so impressed with Ongezwa. Polite, professional and knowledgeable.
It is not often customer service is so efficient. Well done Liberty.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
It's lovely to hear Ongezwa was able to step in so quickly and get everything sorted for you. We'll make sure your kind words are passed on to her. We're very proud of our team, so it means a lot to hear when someone has made such a positive impression.
The Liberty Customer Service Team
Great service and kept helping out…
Great service and kept helping out until the issue was resolved.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
Thank you for your kind feedback. We're so pleased the team stayed with you until everything was fully sorted. We really appreciate you taking the time to let us know.
The Liberty Customer Service Team
Very helpful service
Very helpful service following an online purchase. I was emailed exactly when they said I would to be told the order was ready for collection. Staff in customer service were very friendly and helpful when I went in to collect the item.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
Sam, thank you for your lovely feedback. We're glad everything was ready when promised and that our team looked after you when you came to collect. We hope to see you again soon.
The Liberty Customer Service Team
Really impressed with the customer…
Really impressed with the customer services , very efficient and helpful.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
Angela, thank you for your kind words. We're really happy to hear our team made such a good impression and was helpful and efficient when you needed us. We really appreciate your feedback and we look forward to welcoming you back again.
The Liberty Customer Service Team
As always liberty exceeds in customer…
As always liberty exceeds in customer service and speed of delivery. Their ethos stand out !
25 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
Dawn, "as always" is what makes this especially lovely to read. We're so pleased we continue to deliver the service and experience you expect from Liberty. Thank you for your continued support.
The Liberty Customer Service Team
Very helpful customer service
Very helpful customer service. My request was sorted for me immediately!
I’m a very happy customer.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
Carol, a happy customer is exactly what we like to hear. We're so pleased the team could help and get your request sorted straight away.
Thank you for your lovely feedback.
The Liberty Customer Service Team
My issue was dealt with immediately on…
My issue was dealt with immediately on a Sunday! It was resolved on Monday. Great experience with customer service
23 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased we could help quickly and efficiently and have everything sorted in no time! Thank you for taking the time to share your experience with us.
The Liberty Customer Service Team
Amelia at the Customer Services Desk…
Amelia at the Customer Services Desk was welcoming and efficient when I collected my order. Very polite and helpful.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so proud to hear Amelia made you feel welcome and looked after. She's a real star in our team, so it's lovely to see her recognised. We'll make sure your kind words reach her. Thank you for sharing them with us.
The Liberty Customer Service Team
Customer service is second to none
Customer service is second to none - anyone can sell you something, but the response when something goes wrong really sets Liberty apart. Friendly, fast, helpful, super impressed!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
We couldn't agree more. It's when things don't quite go to plan that great service really matters. We're so pleased our team was friendly, fast and helpful when you needed us. Thank you for your brilliant review and your support.
The Liberty Customer Service Team
Excellent customer service and updates.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
Thank you for your kind feedback. We're pleased to hear you felt well looked after and kept updated along the way.
The Liberty Customer Service Team
Customer Service
Customer Service, via personal emails, was very helpful in sorting out two issues, that could have been problematic.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
Helen, thank you for your lovely review. We're so pleased we could help sort out both issues and make things easier for you. Thank you for taking the time to share your experience.
The Liberty Customer Service Team
Liberty never fails with their…
Liberty never fails with their excellent customer support.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
Jane, it's lovely to hear that our team continues to deliver the service you expect from Liberty. Thank you for your continued trust and support.
The Liberty Customer Service Team
Antwoord van Liberty.
Thank you for the lovely feedback. We're glad you had a great experience with our team. We really appreciate you taking the time to share it with us.
The Liberty Customer Service Team
Customer service second to none …
I had an issue with a sale and I was promised a voucher in return
The customer service is excellent I They really know how to care for their customers Thank you Liberty I will shop there always knowing if something goes wrong the customer service team will take great care to make sure you leave happy , quite rare in the big brand stores these days
20 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
Frances, thank you for such kind feedback. We're really pleased the team looked after you and found a solution that left you happy. It's great to know you feel in safe hands when shopping with Liberty. We really appreciate your continued support.
The Liberty Customer Service Team
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