Lidl Ireland Reviews 

I helped people who moved to this country 20 years ago,even helped with computer and collage for sara . herself and her mother scammed thousands from me and wouldn't give it back when I was sick. I see her at the checkout and she started roaring abuse and I got barred . Very distressing especially as too sick to get out much . Tried to explain to all staff she called I only said hello. No wonder people are racist. Horrible experience being used , robbed and then getting abused when you manage a small trip to shop . Shame on you.

good idea to always check receipt before leaving till as mistakes ,in lidl s ,favour are made and trying contact them directly is a joke ...likewise when i brought error to staff s attention ... aldi only from now on

Yesterday I was in Lidl, Baldoyle. Dreadful store, you can see my review. Today I was in Lidl East Wall. In the interest of balance I have to comment on it. Lovely store, fully stocked, wide aisles, not cluttered in any way. Plenty of staff on the tills and several self service check outs. Overall a very pleasant experience. I cant comment on the staff as I had no interaction with them. I shall return.

Lidl Shackleton Warehouse Clearance Refusal.
I tried to buy some items from the warehouse clearance but checkout staff refused to sell it to me! They basically accused me of trying to steal by grouping items together in a pack. The pack was put together by Lidl! Very embarrassing to be treated like that at the tills and as a customer of theirs since the store opened I wont be returning.

Staff need training in customer care skills. I was in the lidl retail park in drogheda. Putting my groceries on the belt. There was a woman in front of me with no groceries. She was waiting for her partner to give her the basket of groceries which he kicked up past me. Hight of bad manners. The worst part was when I asked the shop assistant what's going on and she shouted at me this woman is first. It's the way she shouted it. Never came across the like of it. How do these people get employed in these places? I feel perhaps management need to do a refresher course on customer care skills and seek out the right people to work in lidl for a start. It seems Every other super market in Ireland value their customers but not lidl.

Not bad but not good, to start off the lines are MASSIVE and some of the items expire in less than three weeks after I buy them.

After being a customer for past 8 years.
Very unhappy a extremely bad service by manager Peter in Talbot Street and cash desk girl
I waa very sick , never asked a favor
Requested fellow customer is that ok I can go forward
They refused to bill me
Peter told me to go to tesco, security came and told me take it easy
Very upset

Disappointing Customer Service at Lidl in Shackleton /Adamstown

I recently visited Lidl in Shelkton to return a faulty children’s garment (a hoodie for a 10-year-old boy) that was poorly stitched. My son noticed the issue when he tried it on, as the garment appeared to be improperly made.

Unfortunately, the staff member Adrian refused to issue a refund, claiming there was nothing wrong with the item. However, it is impossible to judge the fit and stitching without actually trying the garment on, which Adrian did not allow. The item is brand new, with tags still attached, and was returned in its original packaging.

Adrian’s attitude was dismissive and unhelpful. He kept consulting a colleague, and both of them were observing me in a way that made me feel uncomfortable. His approach was unprofessional and lacked empathy for a genuine customer concern.

I am disappointed with the level of service I received and would appreciate better handling of such situations in the future.

23rd December 2024 . I visited their store Ballincollig Cork. The store was extremely busy at the time. I did my full Christmas food shopping .I have to say I was not disappointed by the range of products and the floor staff were so helpful nothing was a problem when I asked a member of staff had they got a product I couldn't find ! The guy went and got me the product brought it back to me ask me was there anything else he could help me with even though he was under pressure restocking the freezers . At this stage I was loaded down as I had only a small trolley not big enough for my Christmas food shop . Next guy I met was also extremely helpful I needed to get fire logs he re arranged my trolley to put them in with a smile on his face . I was walking up towards the till a young lady with a lidl wareing a Christmas jumper came to my aid offered to help me as my trolley was very heavy at this stage and hard to push she went and got me a bigger trolley helped me of load my shopping at the till 1 think I checked out at till 6/7 she processed to stay with me and reload my shopping with me . The guy that was on the check out was excellent in helping me pack my food into the right bags eg frozen food together, veg , bread, cleaning products ect . BRILLIANT SERVICE. the lady them went above and beyond and helped me to my car and packed my products into my car . I only got her name it is Kim . I do hope the guys that helped me on the shop floor remember me as I didn't get there names . I write this review from my heart as I dreaded doing my Christmas food shopping as I fill up with anxiety when I get to the payment point because I can be slow at packing my shopping when I see a long queue behind me I feel I am holding everyone up. My anxiety slows me down. My experience shopping in Lidl for Christmas was stress free, the knock on effect for the rest of that day and Christmas it has been stress free thank you to the Lidl staff I met on the 23rd of December 2024 Ballincollig Cork. Time 11am /12.45pm .

Bought a Delux Lidl Turkey crown for 28 euro for Christmas. It was like cutting leather it was so tough. Got on to Customer care today but they said they can't help me as I no longer have the packaging it came in🤔🤔🤔🤔. Very disappointed who has their turkey packaging 3 days after Christmas especially when the bins were emptied today?🤔🤔🤔

Tons of outdated or close before outdated food over Christmas. Not worth to buy there.

If I could choose no star I would . Got my Christmas turkey opened it today Xmas eve to cook and it was gone off . Date was 27th December . Rang customer service and asked if I could change it for a new one they said I would have to buy a new one . And then sent me 25€ money off voucher with my next shop which did not cover the price of the original turkey . I don’t shop in Lidl just got the turkey so voucher is useless to me . Really bad service

I have to give lidl Shackleton 5 stars.the manager was absolutley fantastic as well as her crew.they went up and above to look after us. The shop is spotless and extremely well run by you guys ' thank you for all your kindness and customer care
Merry Christmas john
John
.

My local store in Churchfield in Cork is super I foolishly bought a gift card online from there head office and sent them €500 euro two weeks before Christmas . Despite emailing many times I cannot get answers and have sent them proof money is in there account . They have an Ai bot to answer your questions on Whattsapp . Hopeless customer service wont buy there gift cards again
Now left with nothing a few days before Christmas

Clonmel Lidl.. Hadnt the means to buy bags for all the pasta and rice i purchased nor had i change to go out and get a trolley so i attempted to use a blue basket. Unfortunately, as I was carrying the basket out, the alarm went off to which the staff at till roared down to me that i couldn't take the basket . I asked politely if i could speak to a manager to explain that i just wanted to lift the trolley to my car and i would bring it back immediately. The manager wasnt having any of it and repeated over and over that he had to do paperwork everytime the alarm went off. I found it bemusing when he grabbed my basket and rolled it back through the security scanners to demonstrate this. Wont he now have more ''paperwork'' to do ?! He then took my basket full of shopping and rolled it to the stacking area and said there was signs everywhere. Found him to be very hostile in the act of taking the shopping i had just purchased away from me and found it a bit demeaning to be yelled at. I wont be returning.

If I could give 0 stars I would.

Today, a staff member sped through the aisles with a large pallet. Slamming into the basket my 7 year old was luckily pushing in front of her.

Completely ignored my daughter, abruptly said "sorry I didn't see her" and sped off.

I was also pushing my 3 month old in the buggy, whom could have been hit and was a bit shaken up by the whole thing.

I wasn't happy with how it was handled and felt I should talk to the manager before I left. Low and behold the woman that hit her was the manager.

Still didn't adress my daughter, didn't ask if she was okay and was too busy to show any humanity or concern.

I would have been happy with some sign of being sorry and a simple apology to my daughter but she didn't give two shits.

Will not be returning

Your new App update don't give the customer many rewards, Not Happy.
#Tescosclubcard here I come

Love shopping in lidl carlow. Staff are so friendly and helpful. It's no wonder we keep coming back

I bought a toaster with a three year warranty in january 2024. It crashed, flashing light etc in October. I returned to two local shops, got wrong information. Eventually told to contact Customer service. They told me I would be contacted within fourteen days. I am now two weeks without this item and still waiting. This service is a disgrace.
I will be contacting consumer rights if its not resolved very soon.