Lidl Ireland Reviews 

Bought a Lidl Chainsaw which stopped working after 3 months. Contacted Lidl in October 2024 and was told that a company called Novatel ( Located In England)deals with warranty issues . Promised a refund in December and still waiting for the refund in May 2025. Absolute disaster to deal with . Won't be buying any Lidl tools after this experience

I bought a kettle a few months ago, it broke and no refund or replacement was offered in the Lidl store so I have to deal with customer service my self, which wasn’t free to call, so I decided to save my time and nerves and bought new one from different store with 2 years warranty. I will never by anything like from Lidl again.

I was in Lidl mullingar and my lidl plus didn't work. The servers where down (neither me or the staff member realised at the time which is fine) but the woman behind the till was extremely rude about my lidl plus not working. Wouldn't go there again because of her attitude.

An employee called Inga was absolutely incredible and helped me in a way that most wouldn’t. I was so impressed and grateful to her. Thank u Inga!
Hilary, Blackrock.

Bought Coca Cola 18 packs out of Lidl on 15/03/25 . Only realised they were recycle only when I went to return machine to get my deposit back . I was charged €8.10 return fee on my purchase. And only told to bring my cans ( which have now been recycled elsewhere) to the till for a refund . They should not have been on sale in the first place . Scammed me out of my money .

I lost my phone in Lidl on March 22, as I left it in Trolley.
I returned to the shop at around 11 a. m. I was assured it wasnt handed in. So I left 2 phone numbers to contact me if it was found. I returned to the shop Sunday 23rd and a checkout Lady asked a cleaning Lady. She replied no phone handed in. In the afternon a family member called in again. This time a helpful lady went with her to all the tills,which had a few lost phones, and my grandaughter spotted it at Till 3. Please thank that lady on my behalf. surely Lidl could have a lostproperty cupboard that the security person could show customers. A lot of elderly customers like myself would appreciate such support at a stressfull time

Forgot my bank card in lidl.Until I come back to ask if they found my card one of the staff who find it they took the details and use my card after.
Be careful if you forget the card in lidl

My Father in Law bought a robot lawn mower from Lidl and I followed up on his behalf as it was faulty. The Lidl customer service is non existent, I didn't expect it to take 3 weeks or more for a response to purchase of a faulty Parkside robot lawnmower. I was referred to their agent Novo who took several months to process my complaint and refused a refund insisting all they could do was replace a faulty part. Lidl themselves referred me after multiple calls to their quality department which clearly doesn't exist. If I could give zero stars rating I would but 1 seems to be the minimum with Trustpilot. Short answer - Lidl don't do customer service

All labels priced incorrectly. Spent over 20 mins trying to show them label on the shelf vs what been scanned on the system

Had an experience of two faulty parkside robot lawnmowers.

Contacted Lidl service they put me in touch with their service partner,NOVO csc in the UK. They were not at all helpful, five months later nothing from NOVO only promises of a refund, because they were unable to repair the mowers and yet no sign of my refund despite sharing my full bank details.
Meanwhile got back to Lidl and this time their quality assurance team got my refund(via Lidl Digital Gift Card) sorted after I told them that I was going to take this to the small claims court...Dreadful experience..

Hey Guys
Just want flag that I was in a Lidl Store earlier today and was clamped and had to pay €125 for having an out of date blue disability badge. It was out of date and I was parked in a disabled spot. I am disabled and cannot walk any distance without significant pain .
Just be careful parking in Lidl, Lucky it was Thursday and I had my disability payment , still going to be on bread and water for a week now, I wonder how much Lidl get paid to let a clamping company into their carparks.

I have been in the shop for 50 minutes, waiting for the shop assistant to put the milk on the shelf... I was told that the milk is on the bottom of the pallet and since then, she's taking her time moving the pallet up and down the isle but not even attempting to get the milk... She can see me waiting but now she parked the palet and left... I'm going to speak to the manager...

The manager sent someone else to put milk on the shelf. I left the shop after an hour...

Lidl Ireland proactively and openly defy The Consumers Rights Act 2022 in respect of the return of faulty goods, denying the right of customers to return faulty goods in store after six months for a refund in the maner originally paid for in store, typically cash or card. Forcing customers to engage with head office Quality Assurance department, who actually have no interest in QA of faulty product reported, customers are forced to hand over sensative date ie. Bank details, to obtain a refund which taking 6 weeks and endless follow up.

Damien store manager at doughiska lidl store was very rude he even doesn't know how to speak with customer . How Lidl teach them to be a manager even they don't know how to speak with people. Really annoyed and stressed because of lidl service they should take action against his behaviours to people as i had with with staff they weren't happy either with him in the store

Now this might be termed first world problems but I paid 8 pound for a bottle of red wine which turned out to be rancid, so I took it back and found an employee who simply said go to the tills which we're about ten deep, Absolutely no customer service, next time I'll buy my wine in Asda.

Products are good but some employees are terrible. Just encounters straight racism today (Balcurris Rd, Ballymun, Dublin 11) and the franchise does not even want to acknowledge it.

Had a problem for a second time, they don't seem to be able to manage there offers.
Overcharged €10+, manager without name tag, offered me €3.50 at first, said to refund items & redo would take too long ? Ended up doing this then was offering a refund of €6+, of which I can only believe he failed to add my bottle return voucher of €3.25. Ended up after a big incedent of having a refund of €33.49, forgot to get my bottle refund voucher of €3.25, ongoing terrible store & now noreply from customer service.
Will consult Agri-Food Regulator in 10 days.
Just advised Agri food regulator is not a consumer regulator ? Needs updating online, was informed by Colin to take the complaint to CCPC, so now will contact them while I wait for reply to complaint by lidl Ireland.

Lidl Grange Road, Rathfarnham.
Great value and range in wines. Superb rib of beef on the bone. Delicious legs and half legs of lamb. Fresh fruit and veg in good condition. I rarely shop anywhere else.
And the staff, pleasant, friendly and helpful. Five stars from me.

People have to walk all the way from the entrance to the checkout to pick-up a trolley 🤦

Don't Buy Any Garden Products.
If you have a problem you can't return to store . I purchased a chain saw last year got onto customer service was promised my money back , 5 months later still waiting to get money back . A Joke Customer Service.