LIDS Sports Group Reviews 141

Still waiting for a discount that was offered to me. The site used to offer decent discounts, now it's nothing. Overpriced hats that I will not purchase at full price. Company has gone to shit the past few months. Keeps getting worse.

First of all. You all need to get rid of the automated system. It can't tell the difference between a F and a S. I had to keep repeating myself over and over. Then it finally hung up on my. I had to call back again. I asked to speak with a supervisor and I got Jesse who's is customer services who was a waste of my time. Why would she suggest that I call the same store I left to complain to her about her management skills. This is the 2nd time I've had to deal with your rude Supervisor on returning an item with a receipt..She should not be in management. She's very unprofessional and dosen't know how to talk to people!. After dealing with you automated system. It makes sense. She does not deserve the title of Management. Put her in the stocking department! I would like someone to follow up on her Rude Conduct.

I ordered a hat for my son for Easter and it was supposed to be here the Thursday before. Well here it is now the Monday after and still hat. All they can tell me is if it's not here by tomorrow to contact them again. I will never waste my money with this company again.

I ordered an XT Large T-shirt that was 40 bucks. They sent me a T-shirt that was wide enough for a wwe wrestler but so short, it would not even come to the top of my jeans. It was literally a perfect square almost. Terrible terrible product. And when I reached out they said oh well sorry you can send the other one back and hopefully maybe possibly we might can do an exchange FOR THE SAME SHIRT. Lol. Nah I'll eat the 40 bucks and just never order from there again. So disappointed in this place. If I could have given a zero I would have.

Customer Service is truly another level of DISPRESPECT to the american consumer. The automated support is a waste of time, only to forward you to an english-as-second language call center. Once there, you wont be able to understand your agent.
If you try the social media support on X, they will not be of any help as they are not REALLY LIDS support, just a PR team. Once you waste you time with all of this, you can attempt to email the LIDS team direct, but again, this is a two to three day wait, with the helpfulness of directing you to a physical location where you actually might get the help you need.

In other words, spend your money elsewhere and save yourself some heartach and wasted time.

Incredibly poor customer service and they are using the worst delivery service I've ever witnessed in Canada: Apple Express. I ordered a Cap, they tried to deliver twice in the span of 2 weeks and somehow managed to get the address wrong both times, followed by 7 days of rescheduling. It's been almost a month and my items are still travelling around the city while the driver can't be bothered to use the buzzer. Lids' customer service refuses to reach out to the courier nor want to provide a refund.

I can say without a doubt I'm never purchasing from Lids again. Just a waste of your energy and time.

Ordered a jersey, it was too large, wanted to exchange it. They only offered returns not exchanges. Had to pay $11.60 to return the jersey, and then would had to pay more for a replacement as it was no longer on sale. Terrible customer service.

If I could give this business zero stars, I would because I am now out over $200 for a jersey that I didn't get. I understand that things happen but when the customer service is horrible, then I feel it is necessary to say something. I ordered my jersey online and it was delivered to my house without requiring a signature, which in my opinion, any purchase over $100 either requires a signature or the company can assume responsibility for the loss. I contact customer service only to be told repeated that it shows delivered on their end and nothing can be done about it now. I ask for a contact number to speak to someone higher up and I'm told there is no number. When I stated that there is always someone higher up to talk to, I was told that a message would be forwarded to a supervisor to get ahold of me instead. I have yet to hear back from anyone. As a business owner myself, I am appalled at the customer service of this business and will not support them in the future.

Absolutely atrocious I paid to have a package here expedited the shipping for Christmas and then after I paid for my item, I received an email saying it wasn’t going to be here until the second week of January. I can’t get a hold of anybody in customer service and I can’t cancel the order will never purchase from them again

Wish i could have option to rate 0
I had a disappointing experience at LIDS in Werribee Plaza. I purchased a cap in November, but the snapback strap broke after just a week. Instead of returning it right away, I decided to go back last week to buy a new one. A helpful staff member informed me that I could exchange my broken cap with proof of purchase, which I appreciated.

However, when I returned the following week with the hat, a different staff member CORREY was working. When I explained my situation, he responded with a series of excuses
- "We just opened last month are you sure you bought from here ," despite me mentioning the date of my original purchase.

- "We don’t have a return policy," which contradicted what the previous employee had told me.

- "Can you come back tomorrow?" as if I had nothing else to do so keep wondering here !!!

- "You don’t have a receipt," even though I had already shown him my bank transaction with the receipt number clearly listed.

Honestly, it's hard to believe that I would go through all this fuss over a $50 cap. It’s not just about the money; it’s about following through on commitments. One staff member assured me I could exchange the cap, and now I’m being given excuses.

Unreal terribe service

It was a okay trip but the stores long till queues made me mis my buss.

I purchased a hat from them on 11/29 and when I got home the hat had a snag on it. Now mind you it's 2025. So I tried to exchange the hat. I didn't keep the receipt cause I thought I was buying from a company who had a better quality brand. Who keeps a receipt for a Hat. Well I was wrong we have to start expecting everything you buy and keep your paper work. They claim they couldn't look up my transaction by my DC. Which I know is a lie. Cause Walmart, Meijer and so does with your phone number. But any who. The little boy at the counter said they could do it. He told me didn't know how and to email his boss. With the details, so I did. Well buddy never got back to me. So I went. Into the store again. While being greeted as" hey he's a regular" (my boyfriend) so I asking about the exchange. Well the same chic that greeted us. Told me they wouldn't take it back. I asked why she wouldn't say . I'm so tired of these story salling expensive stuff and passing it on as BS. What happened to customer service and taking care of your customers. Well you've definitely lost a valued customer. Over 15 funky dollars‼️

I ordered two hats for over $100 and was refunded $40 for no item. They told me my items were "damaged in transit" and gave me a refund however the refund was barely a fraction of what I paid after using AUD. I had to sit on a chat line for ages to get back just another $40 and they still did not pay me fully. TLDR I paid Lids $60 for nothing, daylight robbery Australian customers STAY AWAY.

The product i ordered did not come during the window that was promised. When i contacted customer support they said i needed to wait until the product was received before they could do anything about it. The product did not get shipped until after the promised window, and customer support did not help. Once it was received they said they would conduct a 3 day investigation to see what happened before resloving the issue. Still waiting.

I ordered a jersey, site stated it would be delivered by 12/06-now its says being delivered Jan 16th.
Explained its a Christmas gift-now i have to wait til I receive it to return it, a freaking month to get my money back plus no gift for my kid...They haven't even processed the order yet they won't cancel it, Oh but they offered me a coupon to make it right... Very misleading DO NOT buy online at LIDS

DO NOT order from this company. They send wrong sizes for adults and don't even try to talk to someone about the issues.

Terrible customer service and policies. They advertise prices that they do not honor. Pay close attention to your cart upon checkout if you do decide to go with this shady company. I recommend not supporting greedy companies and you should get you hats elsewhere.

Online ordering system does not work correctly. The shop does not respond to issues and you are left with nothing.

Avoid at all costs as they dont seem to have the items they are selling.

They do not meet their shipping requirements, even when you pay extra for faster delivery. Their customer service is an absolute joke. Lids.ca feels like a scam website.

No reply from their customer service at all. Mailed them 3 Times now about an order with zero response. Do NOT order from them