Light Mirrors Reviews 

Ordered two backlit mirrors - although delivery was later than originally communicated was kept fully informed by Joby on the order and both mirrors arrived as rescheduled in perfect condition.
Look forward to getting them installed now!

Good products and excellent customer service. Joby kept me informed of progress with my order and delivery and followed to ensure I was happy with my purchases. Friendly and efficient communication makes all the difference when purchasing online and I appreciate the service Joby provided. Would recommend for both products and experience.

Initially a small delay on my delivery but was made aware as soon as it became apparent after ordering and was promptly resolved with what felt like personal service to ensure it was then on track for the revised delivery date, thanks to Joby. Many thanks, Jonny

Alelei responded to my query about a lost delivery within hours of my email and was attentive, informative and kept me updated regularly.
She gathered information that helped identify that the delivery had been made to a specific individual which allowed me to trace it.
It was such a pleasure to have such personal, human contact with a business in the UK.

The first mirror that we received was great however the IR activated switch don’t work in high ambient light conditions. Light Mirrors offered to replace or send a new switch that I could replace myself. I opted for the switch. When I followed the guide to replace it unfortunately blew the electrics in the mirror.

Light Mirrors kindly sent out a replacement mirror.

As much as the initial failure was frustrating. I can’t fault their customer services.

I've recently purchased a bathroom mirror from Light Mirrors the delivery of which was more drawn out than expected owing to problems with the delivery firm completely out of the control of Light Mirrors. The support I received from the Customer Support Team was first rate throughout. My thanks go to the whole team, with a particular mention for Alelei Umali, who very much made it a personal quest to ensure that any and all problems were resolved and to Joby Aguilera for arranging the particulars of the successful delivery. Oh! And the mirror, once delivered, is great.

Lovely mirror, but the whole experience was let down by delays. I originally ordered on 18th August and expected delivery within a few days (as promised on the site). Then I was told the item would be delayed, but dispatched the following week on 26th Aug. I was okay with this, however due to another delay, I didn’t receive the item until 3rd Sept.

Joby in customer services was very sympathetic and helpful but unfortunately, due to the delays, I incurred additional costs as the original workmen who had been booked to refurbish and install various items at my property all through August, had left by September, so I had to pay for the mirror to be installed by a separate tradesman and incurred extra costs.

I received my Light Mirrors order on time and in perfect condition. I haven’t installed the mirror yet, so I can’t comment on its functionality for now, but I am very satisfied with the excellent customer support I received from Alelei. The assistance was prompt both before and after delivery, and I was even asked to share updates once the mirror is installed and I can test its electrical features. Overall, a very positive experience so far! Thanks a lot Alelei

Great service from start to finish from Joby. My first order wasn't suitable so I had to return it. And although it took some time (usual refund timescale)I was able to get a reply and update to every email! Lovely personal service.
The mirror I ordered as a replacement is great and looks lovely in our new bathroom.
Great products and even better service
Thank you

I have to say a big thank you to Joby who kept me updated on my order throughout the whole process up until delivery. This was the final piece for my new bathroom so a special purchase for me. The experience was made all the better with such great customer care. I would highly recommend Light Mirrors. The mirror itself is out of the world - I love it!

I would like to commend the company on their unusually good customer service. My mirror had a small fault and had to be returned. Alelei dealt with me throughout the process and was immediately and consistently responsive, keeping me informed throughout, reaching out when redelivery was delayed a couple of times. It was a very refreshing experience and despite these hiccoughs I was always kept in the loop and was confident that it would get sorted. Lovely mirror too. Thank you Alelei

Excellent product - excellent knowledge about adaptation of light to connect to room PIR and really excellent customer service. These guys get it! Particular standout customer service from Joby who went above and beyond to resolve mirror broken (by courier). Would totally recommend.

It was a pleasure to buy my bathroom mirrors from light mirrors, very professional service, especially Joby made sure I received my order in time and followed up to ensure I was satisfied with my purchase.

Alelei gave instant help and assistance from initial technical query right through to delivery. Over and above customer service. Highly recommend!

It was very easy to shop online. Lots of choice and the customer service from Joby was brilliant!

We love the mirror, looks great in our new bathroom. The product was delivered efficiently and our questions were dealt with quickly by Joby who was very helpful. Will buy from them again.

Very quick delivery. Good customer service from Alelei when I had a query. Still to hang mirror but looks good quality and would definitely shop here again.

Joby was really helpful, my mirror was delayed but communication was fantastic and they soon sorted it ☺️

Alelei was really helpful and prompt with my enquiries and even checked I was satisfied when I received the mirror. Thank you so much and the mirror is lovely and was very well packaged.great customer service.

Joby provided an excellent level of customer service, somthing to be honest I wasnt expecting. There was no problems from order to fitting but Joby kept checking in on my order until we were completely finished. Great service and product would recommend