Second time I ordered a mirror from Light mirrors. First time no issues at all, this time delivery was delayed by a couple of days but Joby kept me up to date about the delivery and even asked if it a... Toon meer
Bedrijf heeft geantwoord
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There was an initial delay on my order despite the website saying that my chosen item could be delivered quickly. I then got a second email informing me of a further delay. I wrote an email expressi... Toon meer
Bedrijf heeft geantwoord
Very pleased with my gorgeous mirror. It’s just as it looks . Also very fast delivery and its progress was checked often. I appreciated the support of Jody Alguiera who kept in touch and had clearly u... Toon meer
Bedrijf heeft geantwoord
Great experience with Light Mirrors. There was a bit of confusion around the delivery date initially due to a technical issue, but Joby from customer support was excellent throughout. He kept m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Light Mirrors, a unit of ALANNAH ROSE LTD, we provide the finest selection of illuminated bathroom mirrors, and all of our products have been designed to fit perfectly within the home. Our mirrors are expertly crafted to extremely high standards, and we only use the very latest manufacturing techniques to achieve the stunning look our products are well known for. You need look no further than Light Mirrors when you want to decorate your bathroom with beautifully illuminated mirrors.
Contactgegevens
Penleigh Mill Farm, Fairwood Road, BA13 3SN, Westbury, Verenigd Koninkrijk
- support@lightmirrors.co.uk
- www.lightmirrors.co.uk
4,2
Goed
417 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Lovely mirror and excellent customer service
The mirror is lovely and a good size. The sensor works well and has 2 colour options (cool and warm) for the backlight.
We did initially have a cracked mirror on delivery but the process to get this replaced was super easy and our contact Joby gave us regular updates on when the new one will be with us - which was super quick.
Great to see a small company putting the customer at the heart of their business and looking after them whilst producing quality products.
9 december 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you for your wonderful 5-star review!
We sincerely apologize for the initial issue with the cracked mirror, but we’re glad to hear that the replacement process was smooth and efficient. Joby and the rest of our team strive to provide the best customer service possible, and your kind words are truly appreciated.
Thank you for recognizing our commitment to putting customers at the heart of our business and for acknowledging the quality of our products. We look forward to continuing to serve you and hope you enjoy your mirror for many years to come.
Great Customer Service
For a customer, it is important to feel that a company genuinely wants to help. I found Soloman at LightMirrors was always there to help and responded quickly to my emails
22 januari 2025
Review zonder uitnodiging
Antwoord van Light Mirrors
We're thrilled to hear that Solomon was able to provide you with the support you needed. At Light Mirrors, we strive to ensure every customer feels valued and taken care of. It's wonderful to know that Solomon's dedication to excellent service made a positive impact on your experience.
If you ever need further assistance, we're always here to help!
Everything as Expected
The right goods delivered on the right. The ordered mirror was as described.
Thank you
14 januari 2025
Review zonder uitnodiging
Antwoord van Light Mirrors
We're delighted to hear that your order was delivered as expected and that the mirror met your expectations. Your satisfaction is our top priority, and it's great to know we could provide the service you deserve.
Great communication from Joby about the…
Great communication from Joby about the order and delivery. Great mirror too!
9 januari 2025
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you for your fantastic review!
We're delighted to hear that Joby provided excellent communication about your order and delivery. We're also thrilled to know that you love the mirror.
Great product and price. Good customer service
Great product and very good price. Customer Service,Joby, was very helpful and quick to respond to our query.
9 januari 2025
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you for your kind words!
We're glad to hear you found our product great and at a good price. We're also delighted that Joby was able to assist you quickly and effectively.
Your feedback is greatly appreciated and helps us continue to improve our service.
Antwoord van Light Mirrors
Your feedback means a lot to us, and we're grateful for your support.
If you need any further assistance, we're here to help.
Thanks again!
Alelei was great to deal with an let me…
Alelei was great to deal with an let me change our order at the last minute!
2 januari 2025
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you so much for your wonderful review!
We're thrilled to hear that Alelei was able to assist you with your last-minute order change. We strive to provide excellent customer service, and it's great to know that Alelei made your experience a positive one.
We look forward to serving you again in the future!
5 Stars!
Bought the mirror and realised I needed it quick. Alelie moved heaven and earth to get it out to me in record time. Was up, fitted and working well in a matter of days, despite it being just before Christmas. The whole experience from start to finish was great. The quality of the frame behind the mirror which you can’t see at all, is a bit rough but makes no difference to the functionality or aesthetic appearance of the mirror. It hung square and looks fantastic.
Thank you!
16 december 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you so much for your wonderful review!
We're thrilled to hear that Alelie was able to expedite your order and ensure it was up and running before Christmas. It's great to know that you're happy with the overall experience and the functionality and appearance of the mirror.
Your feedback about the frame quality is appreciated, and we'll take it into consideration for future improvements.
Thanks again for your support, and we hope you continue to enjoy your mirror!
The mirror is fantastic
The mirror is fantastic. It looks great in our bathroom. The sensor to turn on the light works perfectly as does the shaving socket. It was also easy to put up and wire in.
Big thanks to Joby for the speedy delivery.
10 december 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you so much for your fantastic review!
We're delighted to hear that the mirror looks great in your bathroom and that all its features, including the light sensor and shaving socket, are working perfectly. It's wonderful to know that the installation was easy for you.
Joby and the team are thrilled to have provided speedy delivery. We appreciate your kind words and look forward to serving you again!
Bad customer service
Received a mirror from them. Nightmare from beginning to end. Delayed delivery. Unpacked the item and was shocked at the quality. For a large mirror, it had no backing board. Just a mirror and a frame. Frame looked cheap and was poorly made. Looked very handmade with pencil marks all over the back of the glass. Requested a return due to poor quality and no backing board. Had to pay the postage fee of £13.30 despite it being their issue. Then they've deducted £15 from the refund as a restocking fee. Disgusted. I've lost out on £28.30 & have nothing. The website should have informed me that it had no backing board. Need to review their product quality too. Won't buy from them again!
18 december 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you for your feedback. We apologize for the inconvenience you experienced with your purchase.
The mirror model you purchased is an ultra-slim design with a profile of less than 20mm, which we have ensured maintains both a slim profile and structural integrity for wall mounting. We clearly state on our website that if the product does not meet your requirements, you are welcome to return it within 14 days of receiving the unit.
Regarding your return, as per our policy, there is a £45.00 non-negotiable re-stocking fee for custom upgraded items. However, in your case, we only deducted £15.00, which was in your favor. We understand your frustration with the postage fee and the overall experience.
We appreciate your feedback and will use it to improve our services. If you have any further concerns, please feel free to contact us directly.
Very prompt service and delivery
Very prompt service and delivery. Great communication from Joby to advise of delivery. Mirror well packaged and arrived in perfect condition. Many thanks.
12 december 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you for your fantastic 5-star review!
We're thrilled to hear that you were satisfied with our prompt service and delivery. Joby will be pleased to know his communication was helpful. We're also glad the mirror arrived well-packaged and in perfect condition.
Many thanks for your kind words and for choosing us!
I had a positive response from Alelei…
I had a positive response from Alelei when inquiring about my delivery. I was reassured my delivery was going to arrive and it did, all was good
12 december 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you for your wonderful 5-star review!
We're delighted to hear that Alelei provided you with a positive response and reassurance about your delivery. It's great to know that everything arrived as expected.
Many thanks for your kind words and for choosing us!
Great service
Great service. We were unable to complete the order online, however Alelei helped out and we got the light quickly. Alelei Kept us up to date on progress until the light was delivered, thanks again for a great service
5 december 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you for your fantastic review!
We're delighted to hear that Alelei provided great service and helped you complete your order. It's wonderful to know that you received your light quickly and were kept informed throughout the process. Your satisfaction is our priority, and we appreciate your kind words.
If you need any further assistance, please don't hesitate to reach out.
Thanks again!
Joby has been absolutely fantastic
Joby has been absolutely fantastic! There was a technical issue and she has gone above and beyond to help and check in with me. Thanks so much
6 december 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you for your wonderful review!
We're thrilled to hear that Joby provided exceptional service and went above and beyond to assist you with the technical issue. Your satisfaction is our top priority, and it's great to know that Joby made a positive impact.
If you need any further assistance, please don't hesitate to reach out.
Thanks again for your kind words!
Fast delivery and great customer…
Fast delivery and great customer service by Alelei. Alelei was really helpful throughout the whole process.
And the mirror looks great!
29 november 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our fast delivery and customer service.
Alelei will be delighted to know that their assistance made a positive impact.
Enjoy your new mirror!
Great purchasing experience led by…
Great purchasing experience led by Joby. Fantastic communication all round and the mirror is perfect.
13 november 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you for your fantastic review!
We're thrilled to hear that you had a great purchasing experience with Joby and that the communication was fantastic. It's wonderful to know that your mirror is perfect. Your satisfaction is our top priority.
If you need any further assistance, please don't hesitate to reach out.
Enjoy your new mirror!
Great service
Great service. I even received a phone call from Joby to tell me the order was on its way, as well as an email, and then an email after the mirror arrived to check everything was OK.
27 november 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you for your wonderful review!
We're delighted to hear that you received great service and that Joby kept you well-informed throughout the process. It's fantastic to know that you appreciated the phone call and emails. Your satisfaction is our top priority.
If you need any further assistance, please don't hesitate to reach out. Enjoy your new mirror!
Great quality product and amazing…
Great quality product and amazing customer service from Alelei. Would recommend.
27 november 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you so much for your wonderful review!
We're thrilled to hear that you are pleased with the quality of our product and the customer service provided by Alelei.
Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
I thought a had a problem with my…
I thought a had a problem with my mirror but it was me not mounting it correctly, any contacted Light mirrors they were on the ball I mean that literally wow what a service Solomon went through with everything, and Low and behold I had mounted mirror to low for the sensor, with Solomon’s help working perfectly.
22 november 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you so much for your 5-star review!
We're delighted to hear that Solomon was able to assist you effectively and resolve the issue with your mirror. It's great to know that everything is now working perfectly.
Your feedback is greatly appreciated, and we're always here to help if you need anything in the future.
Great service from Alelei at Light Mirrors!
Great service from Alelei when the original delivery didn't go to plan. Clear and concise communications throughout the whole process.
The mirror itself is well made and very easy to install - all at a very reasonable price.
19 november 2024
Review zonder uitnodiging
Antwoord van Light Mirrors
Thank you so much for your kind words and 5-star review!
We're thrilled to hear that Alelei provided great service and clear communication throughout the process. It's wonderful to know that you're happy with the quality and ease of installation of the mirror, as well as the reasonable price.
Your feedback means a lot to us, and we look forward to serving you again in the future!
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