Lights4living Reviews 

Fantastic ! Ordered my floor light on the Friday , at a fantastic price I may add , and it was delivered on Monday.
It was well packed and the tracking was spot on.
Wouldn't hesitate to buy from this company in the future.
Spot on. !

Great service, ordered a light and when opened a few months later 2 pieces of the glass inserts had broken. It was out of the 30 day exchange but they got us replacement glass quickly and free of charge. Great service thanks

Really surprised to read the poor reviews, but some people want something for nothing which is just not reasonable. I have bought two light fittings form this company on separate orders. Both times delivery was very quick and the fittings are lovely. They cost less than on other websites. I would not hesitate to recommend this company.

Purchased 3 lights from this company via ebay, we wanted them shipped Portugal and had them shipped to freight forwarding company we have used for 6 years! Over those 6 years we have had 100s of parcels delivered from amazon, next, debenhams, john lewis, dunelms, ebay and asda. We have never had a parcel go missing in all that time. The freight forwarding company know us well because its a very small community of expats living in the area of Portugal that we live in, i should imagine they know most people who use their company because their business is bringing small parcels and deliveries from the UK on a weekly basis!. This lighting company used DPD who say they delivered the parcel to the company who's office was CLOSED at the time of delivery. The driver then got someone called Dave to sign for said parcel. The seller has not provided proof of signature and the GPS of the driver says he was in the vicinity of the company but then so are other businesses within the GPS location. The seller has accused us of having the lights delivered to Portugal via the freight forwarding company and that we are cahoots, basically saying we have stolen the lights and we don't want to pay for them. We have been buying off the internet for 15 years and have never ever been accused of stealing ever! I could not recommend this company because I think their behaviour in dealing with this issue has been outrageous! Of course paypal will find in this sellers favour because the parcel has been signed for but who the heck is DAVE? How paypal can call DAVE a signature is beyond me but they will! The seller has provided no proof of signature and he said we made a mistake when we mentioned DHL in the paypal claim but no where did we mention DHL and yet he has given a DHL tracking number which of course when you put it in to their tracking box it says no parcel can be found and we get the same results when we put it into the DPD tracking. We phoned DPD and they said they would be investigating so which is it DPD or DHL, the seller is the only one who has mentioned DHL on his paypal claim? Instead of saying to us that he would look into it and see if he could find out what has happened to our parcel he is saying we are trying to get out of paying for the lights, thats the £150 we had already paid for said lights..so we have no money and no lights...disgusting!

The items were found 3 weeks later but not because this company helped in any way, in fact they sent us two different courier companies tracking numbers namely DPD and DHL, then blamed the confusion of who the items had been shipped by on me! Never once in any of my emails did i mention DHL! Secondly I purchased the lights from lights4living not Richard Hathaway which is the company name they were shipped from. If you do not write the correct company name they have been shipped from, then of course there is going to be confusion! The owner doesn't not know the meaning of customer service, rude and arrogant!

I ordered in good faith a light fitting, I was delighted with my purchase and after a long consideration chose normal delivery and not next day as next day prices were high. I then received an email after a few missed calls from them advising the item is out of stock and did I want to wait or want a refund. I replied expressing my dissatisfaction as if out of stock the site shouldn't have allowed me to order and have agreed to wait. I suggested due to this it would be nice for the inconvenience to be given a goodwill gesture and I wasn't expecting much but this was refused and again confirmation sought if I wanted a refund or the item. Such customer care is poor and as a Senior Manager myself in customer service am not surprised they have such a low trust pilot. Reduce your customers efforts and they will come back time and time again, leave positive reviews and recommend the service. Just a few tips in an ever competitive market. I like many have selected you to purchase my item from for which am now left disappointed. Yours Sincerely still waiting for my item.

Company sent package to correct building, but left off the room number. It then went missing and they refused to take responsibility. Stay away!

Cheaper than the rest, better than the best. Saved money buying from here. Good customer service.

I ordered a Searchlight 1641 Genoa Outdoor Hanging Porch Lantern, it looks great, however, after installing it, it didn't work.

As I had had to alter the size of the hanging parts and I had already chucked the packaging I knew a refund would be tricky so I took the whole thing apart to try and fix it. inside, all the wires were shredded, there was no way this could have been tested before it was shipped, it was broken. I had to completely re-wire the entire light and put it back together. I wasn't best pleased.