I often use Logs Direct, mainly for compost, topsoil and bark. I find the quality and value for money outstanding. They have been friendly, helpful and professional in all my dealings with them.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Delivered on time and friendly, helpful driver. Order online so you mannered to amend delivery instructions as load was not delivered via pallet stacker but a limited reach crane.
Bedrijf heeft geantwoord
Delivery successful but slight difficulty with powered pallet truck. I think the pallet is a bit too heavy and awkward for the ppt. Order and service excellent. Driver very helpful.
Bedrijf heeft geantwoord
They are efficient, very helpful if you have a query and they are packaged very well and shrink wrapped so don’t get wet And delivered to where we ask on our drive, we have had our logs from them fo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Brandhoutleverancier
- Brandstofleverancier
- Grillwinkel
- Houthandel
- Vaste brandstoffenbedrijf
- Bovengrondleverancier
Over Logs Direct
Geschreven door het bedrijf
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contactgegevens
Addington Road, LA2 6PG, Lancaster, Verenigd Koninkrijk
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4,7
Uitstekend
3K reviews
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Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick
Quick, friendly, accommodating company, have used for years, will continue to purchase from.
27 augustus 2026
Antwoord van Logs Direct
Thank you so much.
Excellent service
Excellent service, from online ordering through to friendly and efficient delivery.
27 augustus 2026
Antwoord van Logs Direct
Thank you so much for your great review we really appreciate your feedback.
Excellent service
Excellent service with very fast delivery will definitely use them again thank you
28 augustus 2026
Review zonder uitnodiging
Antwoord van Logs Direct
Thank you for a great review.
Garden soil
Everything was great, good product fast delivery perfect communication, thank you I'm happy to deal with you again Ewa.
14 augustus 2026
Antwoord van Logs Direct
Great Revview Thank you.
I was overall satisfied with the…
I was overall satisfied with the service I received. Good communication. The only downside was I was charged 65 delivery charge for the both item I had ordered and feel that was a little overkill considering it was being delivered at the same time.
12 augustus 2026
Antwoord van Logs Direct
Thank you for your review, I will pass your comments on
Good response to settling an issue with…
Good response to settling an issue with order
18 augustus 2026
Antwoord van Logs Direct
Great review Thank you.
They keep me informed of special…
They keep me informed of special offers.
They deliver when they say they will.
18 augustus 2026
Antwoord van Logs Direct
Thank you so much for a great review.
Excellent customer service and really…
Excellent customer service and really friendly delivery drivers. Great value for money, would recommend.
11 augustus 2026
Antwoord van Logs Direct
Great thank you so much.
Good service
We buy the "chicken chips" for our chicken run and they are always good quality. Quick delivery and a good price too 👍🏼
18 augustus 2026
Antwoord van Logs Direct
Great Thank you.
Great service and what a great product
Great service and what a great product. Would highly recommend
10 augustus 2026
Antwoord van Logs Direct
Thank you so much.
Thank you so much for my order my…
Thank you so much for my order my garden looks stunning with these stones and delivery on time and very helpful would highly recommend logs direct
11 augustus 2026
Antwoord van Logs Direct
Great Thank you.
Had 4 ton of garden stuff from these…
Had 4 ton of garden stuff from these guys.. mixture of loam . compost and lawn dressing excellent quality excellent service great price and free delivery...one order went a bit wrong but logs direct offered to pick up and exchange free of charge no quibble but i decided to keep it as it was such good stuff for my lawn..with free delivery its the best price on the internet.
13 augustus 2026
Antwoord van Logs Direct
Thank you so much for a great review.
Order not received nor refunded
Ordered wood chips on the 28th July - nothing has been received. Emailed 3 times regarding a refund and no response. Terrible service
28 juli 2026
Antwoord van Logs Direct
Hello
I’m sorry for the inconvenience caused.
I’ve checked our records, and unfortunately I can’t find any record of emails being received from you at any of our staff email addresses. I apologise that your previous messages appear not to have reached us.
I have now issued your refund for the order. Please allow a few working days for the refund to show in your account, depending on your payment provider.
Once again, I’m sorry for the delay and frustration caused.
Thanks
Emma
The top soil and manure are the best I…
The top soil and manure are the best I have ever had
,really crumbly and light.
I have not tried the logs yet but it is a very good load for the money.
Lovely delivery man who even managed to get the logs in the garage. Please thank him again for me.
Will definitely be using you from now on.
Sincerely Jean Shepherd
11 augustus 2026
Antwoord van Logs Direct
Great Review. Thank you for taking the time we really appreciate your feedback.
Not received the items I ordered
12 augustus 2026
Antwoord van Logs Direct
Hi,
we’re very sorry, but it appears that your parcel has unfortunately been lost in transit. As we have now gone out of stock of the items you ordered, we’re unable to send a replacement.
We have therefore issued a full refund for your order. We sincerely apologise for the inconvenience and disappointment caused.
Thanks
Emma
Whether its logs direct or DHL I'm…
Whether its logs direct or DHL I'm still waiting on my order which was expected on the 10th. Phoned logs direct on friday to find out where my delivery was.said they would get get in touch with DHL and get back to me still waiting. For DHL s part on tracking they received my delivery then they said its delayed dated 14th but said they would deliver on tenth. Whether its DHL problem or logs direct for using them still waiting
11 augustus 2026
Antwoord van Logs Direct
Hello
Hi, we’re very sorry for the delay with your parcel and for the lack of communication following your call on Friday. We completely understand your frustration, especially as the order was expected on the 10th.
The delay was due to a hold-up with DHL. They have now confirmed that your parcel has been delivered.
We apologise again for the inconvenience and the delay, and thank you for your patience while this was resolved.
Kind Regards
Emma
Highly recommended
On time, helpful obliging delivery man, dry logs cut to size....no issues
11 augustus 2026
Antwoord van Logs Direct
Great Review Thank you so much.
Ordering was very simple and delivery…
Ordering was very simple and delivery was very quick. 10/10 👍
11 augustus 2026
Antwoord van Logs Direct
Great Review thank you.
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