So good service and Simon been such helpful and polite delivery man ... And products were really good quality. I will recommend your services and will return when we need top soil or manure againx
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Although we thought we had changed our delivery to the next day, we have to say that the delivery driver went well beyond what was expected of him. He transferred from his lorry up (and I mean UP) a... Toon meer
I often use Logs Direct, mainly for compost, topsoil and bark. I find the quality and value for money outstanding. They have been friendly, helpful and professional in all my dealings with them.... Toon meer
Bedrijf heeft geantwoord
Delivered on time and friendly, helpful driver. Order online so you mannered to amend delivery instructions as load was not delivered via pallet stacker but a limited reach crane.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Brandhoutleverancier
- Brandstofleverancier
- Grillwinkel
- Houthandel
- Vaste brandstoffenbedrijf
- Bovengrondleverancier
Over Logs Direct
Geschreven door het bedrijf
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contactgegevens
Addington Road, LA2 6PG, Lancaster, Verenigd Koninkrijk
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4,7
Uitstekend
3K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very prompt service
Very prompt service. Good price for kiln dried hardwood. Excellent delivery service.
15 juli 2026
Antwoord van Logs Direct
Great review Thankyou so much.
Very good quality top soil and…
Very good quality top soil and reasonably priced. Delivery was free and driver very pleasant.
15 juli 2026
Antwoord van Logs Direct
Thank you so much for a lovely review.
5 Star
Great easy ordering, delivery and product:)
Recommend the Mushroom Compost to make heavy rubbish soil better for plants!
14 juli 2026
Antwoord van Logs Direct
Thank you so much.
Great all round service
I rang the helpline before making my online purchase. The advisor was very friendly and helpful. I ordered online with no issues and the delivery arrived the next day. Great service
14 juli 2026
Antwoord van Logs Direct
Thank you for your review
Antwoord van Logs Direct
Thank you for your review
Best delivery was for my mother who’s…
Best delivery was for my mother who’s just had a log burner installed. We were both very grateful to the delivery gentlemen who put the logs on a pallet in the garage for my mother excellent service.
14 juli 2026
Antwoord van Logs Direct
Thank you so much for your review
Good price easy communication nice man…
Good price easy communication nice man who delivered it very kind had time to chat thankyou for your service
7 juli 2026
Antwoord van Logs Direct
Thank you for your review
Great chicken wood chips
Great chicken wood chips, wanted to use on garden as a friend recommended after replacing her old chippings with this. Unfortunately she had some bark from a chain garden centre and got horsetail infestation! I don't think that's likely with these as they are just wood chips. Great! Am going to order another batch on payday also fast delivery
14 juli 2026
Antwoord van Logs Direct
Thank you so much for your review
Very good customer service
Very good customer service, dealt with my query on delivery promptly, efficiently and in a friendly manner. Something other companies can lack. Purchasing online was easy, item was a good price and delivery was quick. All good.
13 juli 2026
Antwoord van Logs Direct
Thank you for your review
Antwoord van Logs Direct
Thank you for your review
Very helpful driver who put the bags…
Very helpful driver who put the bags exactly where we wanted them despite difficult access. 5 stars!
9 juli 2026
Antwoord van Logs Direct
Thank you very much for review
Great service
Excellent company to deal with & very accommodating with the delivery date. Ordered and delivered the following morning by a very helpful driver who off loaded the 2 bags of topsoil on to our drive. The quality and price of the soil was excellent with free delivery.
7 juli 2026
Antwoord van Logs Direct
Thank you for a great review. We really do appreciate it.
Don't touch these cowboys with a barge pole
They cancelled the order immediately and said they had refunded. One week later no refund. My email to complain, sent two days ago, has been ignored. They said they had cancelled as they had no stock and yet it is still for sale on their website! Don't touch these cowboys with a barge pole. If they have the technology to instantly take your money they can use the same system to instantly refund. I'm going to my bank to report a fraudulent transaction.
8 juli 2026
Antwoord van Logs Direct
Hello
Thank you for your feedback. We're sorry to hear you've had this experience.
Refunds are initiated as soon as an order is cancelled, but while we process them immediately, it can take several working days for the funds to appear in your account depending on your bank or card provider. If it's now been longer than expected, we'd like to investigate this for you.
Please send us your order number by direct message or reply with it, and we'll look into the status of your refund as a priority.
Regarding the product still appearing on our website, this can occasionally happen due to inventory updates, but we'll review this internally to ensure the information is accurate.
Thanks
Emma
Great service
Great service, they called and emailed to let me know that delivery couldn’t be made on the scheduled date. I was able to rebook quickly and easily on a day that suited me better and followed my instructions for delivery perfectly. Also the product was very reasonably priced, no delivery fee. Will use again.
30 juni 2026
Antwoord van Logs Direct
Thank you so much for a great review. We really appreciate your feedback
I have been getting my logs from logs…
I have been getting my logs from logs direct for a number of years good quality logs online ordering is easy and they deliver on the day they say they will
7 juli 2026
Antwoord van Logs Direct
Thank you for your review
Composed Compost Carefully Carried!
Great ordering system online with clear and helpful descriptions of products.
Delivery driver was excellent - helpful and willing to put the big bags exactly where we needed them in the garden.
7 juli 2026
Antwoord van Logs Direct
Thank you for your review
Thank you so very much.
Thank you so very much.
I am truly impressed with your service and efficiency.
My order was delivered in good time with professionalism and timely service, as promised.
No fuss, no worry. .
Thanks to all.
I can highly recommend.
7 juli 2026
Antwoord van Logs Direct
Thank you for your review
Top quality
Top quality, speedy and easy, been using them for a couple of years and never an issue. Thanks Team
30 juni 2026
Antwoord van Logs Direct
Thank you for your review
Still not received product
6 juli 2026
Antwoord van Logs Direct
Hi,
It looks like one of the team arranged for a replacement parcel to be sent out as soon as we became aware of the issue. I can see that this replacement has since been delivered.
Thanks
Emma
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