London Luton Airport Reviews 

We used Luton Airport earlier this month for the first time and in 40 years of flying Luton Airport is the worse airport I have ever experienced. We certainly won’t be using Luton Airport again. Badly organised, security staff with a shocking attitude, no management available to speak too, absolutely no sense of basic customer service. Avoid using Luton Airport, there are plenty of other airports in London who actually appreciate having passengers.

Yet another terrible experience at Luton Airport. Awful attitude from staff and shocking standard of customer service with them shouting at travellers and hanging around with little interest in general not least for the elderly.

1 hour to get through customs last thing you want after long flight

Appalling airport. Long delays at passport control. Avoid at all costs

Hateful place full of staff who look like they don't want to be there. Everything from the car park to the security to check into the cleaners. No manners, no politeness.... Just a means for an end for flying away you need to be.....

I travel for work every second week. I used all airports, this is the worse, will not use Luton again. Horrible system, long queues for passports, and to leave the station is a joke, unclear instruction, shuttle service to train station, used to be free now you have to pay and £27 for a train ticket that does not even take you where you need to go as very limited stops in London at least.

Beware the Pick up -drop off area. It is completely set up to catch out drivers as you need to remember to pay after you leave online and can not pay at the time you park.

There is no reason why they can't have the pay gates they did not have before.

Always long queue at passport control
Unacceptable to have to wait 40 minutes
Every time I come back from travels it is the same story
Not enough machine to process the volume of people and physical agents only process families and other passport categories

Rude staff and slow baggage reclaim
Simply explains it’s the first UK airport and why Max Fosh made fun of it 🤣

Poor service throughout the airport and unhappy people. Restaurants can’t help unless you wait for 20 to 30 mins everyone seems to behave as though they are doing you a favour. Sad experience. Haven’t used Luton airport for 30 years and don’t think I will go back unless I am desperate

A Shocking Airport Experience

The entrance from Terminal Car Park 1 to the airport feels like a ghetto. The area resembles a market stall alleyway, littered with rubbish, chewing gum, and vagrants. The undercover car park offers only the bare minimum space, making it difficult for passengers to access their vehicles and handle luggage easily. Having paid a premium for this, I found it extremely disappointing.

The lifts from the car park to the terminal level are filthy, and I encountered people sleeping in the entranceway, with another individual behind a unit opposite the EasyJet check-in area.

My advice? Choose a better airport and invest in a higher-quality haulier that values its customers. The haulier mentioned above provides a budget flight—with an experience to match.

Never seen so many bad reviews and my experience has been total opposite

Arrived in terminal after being dropped off and the queue was long but it flowed so that’s normal

Departure lounge has really good shops and the TSA are there to help you if you get lost etc

Very surprised with these bad reviews

Feel like it’s a bit of a rip off, a pound a minute, treating customers like cash cows, if you’re picking up beware of arriving before you’re passengers are waiting outside otherwise you’ll end up having to leave and then pay twice.

I bought flight tickets, then decided to book a parking space through the official Luton Airport website. After entering the data, the money was deducted, but the confirmation did not come. When I called, the operator said that she did not see the order and told me to contact the bank, when I asked how it could be guaranteed that this would not happen next time, she made it clear that there was a problem with the bank. I tried to book from another bank operator after 5 hours, the same situation, money pending, and the confirmation did not come. Maybe it is time to look for a problem with your website?!!!!

My parents-in-law, who are in their 70s, recently arrived at Luton Airport. I used the Express Parking at Luton Airport and encountered a frustrating experience. While leaving, I did not see any pay barriers or clear instructions about making payment after exiting, nor did I see reminders to ‘please pay online after leaving.’ It did not seem safe or reasonable to stop or reverse against traffic to find the pay station. Unfortunately, a week later, I received a parking charge. I believe that clearer signage or reminders at the exit would significantly help to prevent this type of confusion.

Furthermore, the situation did not end there. I received the penalty and paid it on 06/12/24 at 8:53:18, and I received confirmation that my payment was completed. However, I recently received a letter from Debt Collectors stating that I have to pay £165 due to the aforementioned parking ticket. I could not find my payment in the transactions on my bank app. Therefore, I contacted the bank and asked for clarification. They confirmed that the payment was REVERTED by the RECEIVER. After spending an entire day phoning the Debt Collector, APCOA, and Luton Airport, I understood that I cannot appeal now, as my case falls outside the appeal term.

Please check your Luton penalty payment five days after making it to avoid ending up in the hands of Debt Collectors.

Most airports are now pretty slick getting people from the aircraft to the exit. We land at 2205 and walked out the front entrance 45 minutes later. The queue to get through passport control was unbelievably bad.
We avoid Luton as much as possible for exactly this and use the other London airports where possible. It was only because EasyJet were by far the best price for out destination that we used it

will never use Luton Airport again because of the parking company they use (Apcoa) £55 fine for stopping for 20 seconds to look at signs at dropoff. plus £5 for 1 minute parking

Is it really acceptable be made to wait 2.5 hours for your baggage after the flight has landed to be out on a conveyor belt. Luton airport probably the worst airport in the UK.

We landed at Luton Airport at about 1.30 am Sunday 5th January. It had snowed but the landing was ok we were about 1.5 hours late. Went to pick up our baggage to see approx 1000 + people waiting for their baggage. Our case arrived at 6.40!! DHL handlers went home at 2am and the day shift started at 5am. How does that work ? Some people waited 6 hours for their cases. No communication from anyone.