I used to go to the shop in Covent Garden before retirement and always found the stock, service and advice excellent. So when I was in need of supplies years later, I had no hesitation in using the L... Toon meer
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Lees wat reviewers zeggen
Customer service was incredibly helpful when I made a mistake with my order. I've made a few purchases here and they're always dispatched quickly and well packaged, the click and collect option is als... Toon meer
Ordering paints from here one minute they come nicely boxed. Next time no box and graphics tape all over lid colour and bottom, causing the paint colour to no be known till lid is removed also damag... Toon meer
Bedrijf heeft geantwoord
I ordered some Khadi paper for a workshop over a month before I needed it and it was dispatched with Riyal Mail after 2 days. After various texts from Royal Mail to inform me of delivery, it was not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kunstenaarsmaterialen winkel
- Handwerkkunst
- Knutselwinkel
- Kantoorbenodigdhedenwinkel
- Pennenwinkel
- Copyshop
Geschreven door het bedrijf
Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.
Contactgegevens
16-18 Shelton Street, WC2H 9JL, London, Verenigd Koninkrijk
- 020 7759 4500
- customercare@londongraphics.co.uk
- www.londongraphics.co.uk
4,4
Uitstekend
803 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very pleased with order and service…
Very pleased with order and service provided. Prompt delivery too.
4 april 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you for leaving us such a glowing review! We hope you'll be back shopping with us soon :-) - LGC
Exactly what I wanted at a reasonable…
Exactly what I wanted at a reasonable price and delivered in good time.
4 april 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you for leaving us such a glowing review! We hope you'll be back shopping with us soon :-) - LGC
You done ho kay
19 april 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you for leaving us such a glowing review! We hope you'll be back shopping with us soon :-) - LGC
Good service. Query about delivery method
Prompt and efficient service, and the paper I ordered was very well packed. My only criticism is of the delivery service used, which was perhaps excessively secure for the value of the items ordered. It took two goes to get the item delivered, because I was told it had to be signed for, and the delivery company wouldn't leave it in the box provided for parcels at the house, and I had to wait in 3 hours to get it the second time. Would it be worth only using this company and this degree of security for items of greater value than, say, £100, rather than for smaller items? I'm sure, when I've ordered from you before, that the parcels were simply left for me in the box provided, and there was no trouble. Also you might make reviewing a bit less time consuming (chasing codes and submitting titles ...)
10 april 2025
Review zonder uitnodiging
Fantastic service
Fantastic service, arrived in excellent shape and very happy.
18 april 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you for leaving us such a glowing review! We hope you'll be back shopping with us soon :-) - LGC
Straight forward to order
Straight forward to order, delivered quickly
12 april 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you for leaving us such a glowing review! We hope you'll be back shopping with us soon :-) - LGC
Very good service.
Very good delivery times, items exactly as described and arrived in perfect condition, thank you.
1 april 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you for leaving us such a glowing review! We hope you'll be back shopping with us soon :-) - LGC
Website was easy to use
Website was easy to use, item was very well priced and well packed. It arrived quickly and would have no hesitation in ordering again. Thank you.
29 maart 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Always receive great service and prices…
Always receive great service and prices on quality art products.
Arrives quickly and safely. Very happy with my purchase.
25 maart 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Antwoord van London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Really great customer service
Really great customer service - they were quick to sort out a minor issue with my order and were great!
26 maart 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
We truly appreciate your kind review! Have a lovely week ahead, and we hope to see you shopping with us again soon.
Warm regards,
Heidi
Golden acrylics
Very good quality rich pigment color. I am very pleased.
28 maart 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Wow, thanks for the glowing review! We're so glad you enjoyed your experience and look forward to serving you again soon. 🌟 - LGC
Easy to navigate for a product
Easy to navigate for a product. Fast delivery
20 maart 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Superb items
Superb items. Sustainably packaged. Good prices and quick delivery. Couldn't ask for more!!
20 maart 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
We truly appreciate your kind review! Have a lovely week ahead, and we hope to see you shopping with us again soon.
Warm regards,
Heidi
Great products, excellent staff
Helpful staff, great products, good communication about order.
24 maart 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Your thoughtful review means so much to us—thank you! Enjoy the rest of your week, and we can’t wait to see you again soon.
Good price and fast delivery
Good price and fast delivery. Very pleased all round.
14 maart 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Poorly packaged with contents missing
I ordered 5 tins of inks, a roller and lino from London Graphics and ended up spending £197. This included the £4.95 standard delivery despite initially stating that items bought over a certain amount would be free delivery. 5 days later I receive my untracked parcel missing the 2 out 5 8 ounce speedball ink cans and the lino sheets. The package had been so poorly packed that one end was open with half the contents missing. No help offered from customer help desk. I won't be buying anything from this company again.
24 maart 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Updated response 25/3 3pm
Hi Astrid,
Thank you for taking the time to speak with me earlier—I really appreciate the opportunity to clarify this situation with you.
As we discussed, you mentioned that you tried to call us in the afternoon, but unfortunately, all our phone lines were busy at the time. Our system then prompted you to leave a voicemail or send us an email so we could follow up as soon as possible, but I understand that you chose not to do so. Without a voicemail or an email record of your call, we had no way of knowing you needed assistance.
I completely understand your frustration, and I’m sorry for any inconvenience this caused. In your review, you mentioned that no help was offered, but please know that we always do our best to assist customers as soon as we're aware of an issue. Had we received a message, we would have provided the same resolution we arranged for this morning—a full replacement on a next-day delivery at no cost.
As a small team with just two phone operators, there are times when our lines are busier than we'd like, which is why we encourage customers to leave a message so we can get back to them as quickly as possible. I also wanted to mention that we only received your email this morning following our response to your Trustpilot review, which was the first opportunity we had to help.
When items are damaged in transit, we always aim to resolve the issue as quickly as possible—typically within 24 hours when stock allows—because providing the best service to our customers is really important to us. We appreciate your feedback on our packaging and look forward to receiving your photos so we can share them with our team and continue to improve.
I hope your replacements arrive safely tomorrow, and if there's anything else I can do to help, please don’t hesitate to reach out.
Best wishes,
Heidi
Good Morning Astrid
We are so sorry to hear this has happened. We have tried to find emails matching your details so we can look into this for you but to no avail. If you could please email us your order number to info@londongraphics.co.uk so we can look into this for you and get it resolved!
best wishes
Heidi
What a great place!
What a great place! Great prices and wow! Fast postage. Thank you
14 maart 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Wow, thanks for the glowing review! We're so glad you enjoyed your experience and look forward to serving you again soon. 🌟 - LGC
Great product range
Great product range, easy to order, good delivery. I used to enjoy going to to the store, but live to far away now
15 februari 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Winsor & Newton Acrylic got here fast
I ordered a Winsor & Newton Acrylic Mixing White, 120ml tube. It arrived very promptly and the price was affordable. The packaging could have been better as the outer box was a little damaged, but it didn't really matter. I'd rather that, than having to pay more for the product just for the packaging... Overall I like London Graphic Centre and would definitely do business with them again.
7 maart 2025
Review zonder uitnodiging
Antwoord van London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
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