www.lowcostglasses.co.uk Reviews 

I have been waiting for weeks for glasses. I ordered these as a spare pair. I ordered a better pair from Specsavers at the same time and thankfully got these within a week. I’ve emailed twice but if you’re in need of glasses urgently don’t order from here, it’s a ridiculous long wait. I will try another “UK” company from now on

They only ggot one star as that was the only way i could add my complaint, the company took my money for a pair of reading and a pair of distance glasses, when i asked where they were, they replied telling me they had made 2 pairs of distance glasses and would i accept them, i replied with no, i wanted a full refund, and they ignored it and asked again, They are none contact company other than emails which they ignore, go elswhere, save the aggrivation.

Ordered a pair of distance glasses, ordering was so easy, I did put the wrong postcode in on the delivery address which was corrected by customer service, but unfortunately it was still incorrect so there was issues with the delivery, but I eventually received my glasses, customer service always replied when I emailed, and the glasses are perfect and make a massive difference just what I needed, I’ve ordered a second pair and put the correct postcode so no issues with delivery next time.

Delivery was a bit delayed, possibly due to situation worldwide. Otherwise, response to enquiries was a bit delayed but accurate.
The quality of frames and glasses is impressive. Will order again in future.

Delivery took a month. When I queried I was told they are made in the far east and, at that point the Iran war had started to cause disruption. I had ordered well before the conflict and had no idea they would be coming from the far east.

I will say customer services did respond to my email very quickly.

The glasses have now arrived and I would say the quality is very poor. They are undamaged but feel incredibly flimsy. Nothing like glasses I’ve had in the past from this company. I won’t be ordering again.

Still waiting for my glasses after 14 working days... reply from the customer service is vague at best. Is this a UK company? 2nd class post would be quicker... reading the other reviews makes me doubt I will even get them... I'll update if and when I do.

My glasses never materialised. I sent an email after 2 weeks and was told they were about to be dispatched..still waiting and haven't answered my email asking why they still haven't been dispatched. Thankfully I paid with credit card and their fraud team hopefully will have better luck getting a response from them. UPDATE: They saw my review and finally replied to me and had the audacity to say the "war" had caused the delays..my glasses were meant to be sent two weeks ago.. before the US first strike on Iran..also they're supposed to be a UK business. I was also told they sent several emails and they all bounced back, but strangely the one claiming the "war" was at fault got through. To use a situation such as war where people are dying is lower than a snakes belly..shameful

DO NOT BUY FROM HERE!!!!!!
Triple the time the website says they will get delivered to you. Don’t expect them to reply to ANY of your emails! And if you want your prescriptions the wrong way round and no correspondence from them, then buy from here.

I work on a screen all day and these helped a lot. Less eye strain in the evenings and they still look like normal glasses.

I uploaded what I thought were the correct prescriptions for my Mom, but they were wrong, someone from the team contacted me to inform me of the error. I then asked that the order be cancelled and Mom will do a new test, and I'll order another time. This was confirmed, and a refund was promised.

To my shock, they produced the glasses, knowing the prescription was wrong, and sent them anyway. What a terrible company without care. I was informed that the glasses would impair vision and might cause damage, but they expect me to keep them anyway, since I won't get a refund.

Waste of money and time, stay away from this terrible company.

II had a very disappointing experience with Low Cost Glasses. Communication was poor from the beginning. I was asked to send pictures of the glasses, which I did, yet they later claimed otherwise. I requested a return label multiple times, but it was never provided. I was also informed by email that I would receive a refund, but even after waiting 13 days, no refund was issued. After that, they continued to lie, claiming that clear glasses were sent, then saying they would send a new clip, and later stating that no refund was ever promised. I have all the evidence to support my claims. This entire process wasted a lot of my time and caused unnecessary frustration. I would not recommend this company based on my experience.

The glasses I received were nowhere near my prescription, not even close.

Bad glasses, poor quality, weak, and incorrect lenses (make me feel sick when wearing although correction prescription was submitted). Wanted to get these as cheap temporary/backup glasses until I get my main ones sorted but can't stomach wearing them for more than 5 mins. Also case they came in is filthy for some reason.

Great glasses and price very cheap.
Delivery was around 10 days

Have used this company before with good service. However my latest order was not accurate and therefore the glasses were useless-received a very slow and poor response so they need to improve on their customer service if they want loyal customers as I will not use them again after their poor response. So will now look for another company to order theses glasses and hopefully find somewhere to recycle the pair they sent me.

Problem with first pair, prescription inaccurate for one eye. Informed Low Cost, they arranged replacement pair. New pair arrived quickly and are very good. So a mistake quickly rectified.

The prescription given was not accurate and under prescribed as compared to the strength. It is not made clear they are not glass but plastic. The finishing on the lens edges are clumsy and unattractive.

Delivery time could be improved but the glasses are brilliant. I have used low cost glasses for the last couple of years and ordered multiple pairs. All excellent quality and fit.
Would highly recommend.

Terrible glasses, terrible service.

Bought standard frames for a second pair of glasses 4 months ago only to have them spontaneously crack open a week ago.
Emailed customer services to be told not their problem after 30 days.
I'll be shopping anywhere but here for a new pair this week.
Don't waste your money.

Waiting time 3 weeks for standard delivery, and I recive my glasses in this time. They are good quality and good price
Thank you.