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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Got 2 pairs of specs, 1 with photo-chromatic lenses and another with the highest level blue light protection for just over £100. It would’ve cost me almost 3x that just for one pair from the big bra... Toon meer

Beoordeeld met 5 van de 5 sterren

Fabulous glasses at a very reasonable price , I have clear lens and some frames with advanced varifocals , also transition lens on a couple of pairs that are lovely brown tinted when out in the sun .I... Toon meer

Beoordeeld met 5 van de 5 sterren

Was introduced to firmoo by my wife. I decided to give it a try. Was I pleasantly chuffed with not just the price, but the quality and availability of numerous designs. I will be ordering again

Beoordeeld met 5 van de 5 sterren

Really pleased with my prescription sunglasses, they arrived quicker than the estimated time and they fit perfectly. A bargain with polarised lenses costly only a quarter of the price my local opticia... Toon meer

Bedrijfsgegevens

  1. Brillengroothandelaar
  2. Zonnebrillenwinkel

Geschreven door het bedrijf

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Happy customer

Was introduced to firmoo by my wife. I decided to give it a try. Was I pleasantly chuffed with not just the price, but the quality and availability of numerous designs.
I will be ordering again

1 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

2 pairs for just over £100

Got 2 pairs of specs, 1 with photo-chromatic lenses and another with the highest level blue light protection for just over £100. It would’ve cost me almost 3x that just for one pair from the big brand retailer I was considering going to.

Great value for money as if I broke one of these pairs (which is why I bought new ones in the first place) I wouldn’t feel like I’d have to break the bank for another pair.

19 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I wouldn't waste your time..ordered a…

I wouldn't waste your time..ordered a set of varifocal sunglasses
Order got cancelled without any explanation or even bothering to tell me i only knew because I got refunded
Tried to speak to someone on chat who made no sense whatsoever going on about BVD...suggested that the person who'd done my prescription wasn't professional! - vision express! What a waste of time.. I'm very annoyed

26 mei 2026
Review zonder uitnodiging
Logo Firmoo

Antwoord van Firmoo

Hello Karen,

Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by this experience.

After reviewing your order, we can confirm that it was cancelled because the prescription provided contained a BVD (Back Vertex Distance) parameter. In accordance with GOC regulations in the UK, prescriptions containing BVD require in-person fitting and professional dispensing, which means they are not currently eligible for online fulfillment and are recommended to be processed through a local optical store.

We understand that the cancellation and the explanation provided may not have been communicated as clearly as they should have been, and we apologize for any confusion this caused. We appreciate your feedback regarding this experience and will continue working to improve our communication.

For more information regarding BVD prescriptions and UK regulations, please refer to:
https://www.firmoo.co.uk/help-p-782.shtml

We sincerely apologize again for the inconvenience and appreciate your understanding.

Kind regards,
Firmoo Customer Support Team

Beoordeeld met 5 van de 5 sterren

Perfect Firmoo

I recently ordered a larger frame with light reaction.
Unfortunately after wearing them I had a really bad head - due to the weight of the frame.
The frame was beautiful and the lenses were great but I just couldn’t wear them.
I asked Firmoo for an exchange, they couldn’t have been more helpful.
They advised me with the type of frame and lens.
I chose another frame from the Baddies Collection with a light reaction lens.
They arrived promptly and are perfect.
To give 10/10 seems a bit of a low score they certainly are a superb company and I have recommended them to a lot of my family and friends.

11 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous glasses at a very reasonable…

Fabulous glasses at a very reasonable price , I have clear lens and some frames with advanced varifocals , also transition lens on a couple of pairs that are lovely brown tinted when out in the sun .Im very happy and highly recommend Frimoo. Customer services are brilliant as well , very helpful. All you need is an up to date prescription plus your P D numbers that are easily obtained from your optician. You can also look at the measurements of the glasses you are currently wearing, its inside the arm , this will help you decide what size glasses you need. Customer services are there to help as well.

15 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A fabulous service

A fabulous service! Glasses are second to none.. I had ordered something wrong on the second pair and customer service went above and beyond even though it was my fault! 10/10 service

12 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Where are my glasses?

Following ads on Facebook, I decided to try this company for my prescription glasses. I placed my order on 24 April. A few days later, as I was struggling without glasses, I contacted the company and offered to pay for express delivery, which I paid immediately. I was told my order would arrive on 8th May. Well, it's the 12th May today and I'm still struggling to see. I can't comment on the quality of a product I haven't received yet, so this comes out of pure frustration. I'll stick to Glasses Direct next time.

12 mei 2026
Review zonder uitnodiging
Logo Firmoo

Antwoord van Firmoo

Hello Iran,

Thank you for sharing your feedback with us. We completely understand your frustration regarding the delivery delay, especially while waiting for your prescription glasses.

Upon checking the latest tracking update, your package was recently marked as delivered. We have also created a follow-up ticket for your case so our team can review the shipment details further and assist you accordingly.

You should receive an email response from our team within 24–48 hours. Kindly also check your spam/junk folders to ensure you do not miss our message.

Thank you again for bringing this to our attention.

Kind regards,
Firmoo Customer Support Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Good selection of frames at a fair price. From the ease of the initial order, to the cotinued updates, the quick response to a query, the excellent packaging & the end product (which was 100% as ordered) - service as it should be. They now have a loyal customer as a result. Great job!

11 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top rate quality and service

Exceptional quality and customer service.
However I made a mistake and ordered the wrong lenses. Totally my fault.
I contacted Firmoo, explaining my error, within 24 hours they responded, and issued a full rebate or a voucher.
I opted for the voucher and reordered new glasses with variafocals. They arrived in a week, and I am absolutely delighted with them. You have a company to be proud of. Exceptional quality and customer service.

1 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really pleased with my prescription…

Really pleased with my prescription sunglasses, they arrived quicker than the estimated time and they fit perfectly. A bargain with polarised lenses costly only a quarter of the price my local optician would have charged me. Will definitely buy from them again.

6 mei 2026
Review zonder uitnodiging

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