Firmoo Reviews 2.880

Very pleased with the glasses. Arrived quickly and are much better than expected, Will definetly order again in future.

Great glasses, fantastic customer service and care. Would recommend.

Great price for stylish glasses. I always get complimented on the heart shaped ones!

The glasses were really easy to order and had an app where I could see what they would look like on me.. they let me know when it was dispatched and gave me a tracking number.
When the arrived they are perfect! They look exactly like they did on the website and the prescription is spot on!! I love them!!!

Been using firmoo for years now and have recommended to friends who now purchase from them. Never had any issues and have loved my latest 3 pairs!

Everything was excellent, the order process was simple, delivery was prompt with regular updates and the after sales service

Amazing service, love the fit and the style of both my glasses. Thank you so much for your quick shipping and for looking after me so well. I will definitely be back to buy more in the future.

I ordered six pairs of glasses on 4th April and paid extra for express shipping, but the entire experience was extremely frustrating.
After weeks of chasing my delivery, I suddenly received a message saying FedEx had attempted delivery. I then requested for the parcel to be redirected to a local pickup shop, which was confirmed, and I was told I’d be notified once it arrived.
Nearly two more weeks passed with no update. During this time, I contacted Firmoo multiple times for information, but I was repeatedly told to “wait another 2–3 days,” with no real effort to investigate. They also refused to contact the delivery company directly.
I eventually contacted FedEx myself, only to discover that the parcel had already been delivered to the pickup location. FedEx had apparently informed Firmoo multiple times. However, because the parcel wasn’t collected within the timeframe, Firmoo instructed FedEx to destroy it.
What’s worse is that the glasses were destroyed three days before Firmoo was still telling me to wait for delivery.
I’ve now requested a refund and will be taking my business elsewhere. If you’re happy to wait months for your order and receive little to no meaningful support from customer service, then this might be the company for you—but I wouldn’t recommend it.

I found the website a bit tricky to navigate easily but persevered. I’m so glad I did as I absolutely love my new glasses! Their customer service is very good and I received a phone call when there was a query with my prescription. Communication is excellent. I will definitely order my next pair of glasses from Firmoo. I got two pairs of glasses for less than the price of one pair from my usual opticians.

Very responsive customer service, had an issue with the local UK courier delivery which was rapidly resolved
Quality of frames & choice very good would definitely use Firmoo again

Bought my first pair with my sons fiancée s recommendation . I’ve bought prescription sunglasses and I’m really happy with them, will certainly be buying more , service was good to only took a couple of weeks to come which is the same timeframe of my options but so so much cheaper

Firmoo has the best choice of frames and lenses. The glasses I ordered have exceeded my expectations. They are amazing. Extra thin varifocals. Received in about 7 days. No issues. Just wish they did magnetic sunglasses to clip onto these. Thanks Firmoo.

Great glasses and customer service. Definitely recommend.

Good condtion glasses , 2 week delivery is ok

Ordered sunglasses - arrived within 10 days. Great quality!

Beautiful glasses from Firmoo.
Prompt communication . Great customer service. Faster delivery than expected. My glasses are great quality & value for money.

Do not trust Firmoo’s "customer service." After I received a faulty product, an agent named Pritam issued me a formal settlement of a $134.88 voucher (Code: f85a5fc9ef). I explicitly accepted this offer in writing.
Immediately after my acceptance, the agent tried to retract the offer, claiming it was an "accident," and attempted to force a much lower £25 voucher on me instead. Under Section 50 of the UK Consumer Rights Act 2015, an offer made by a trader and accepted by the consumer is contractually binding.
When I held them to the law and requested a manager or a Letter of Deadlock, the agent (Pritam) abruptly terminated the chat to avoid accountability. They have since sent me an unsolicited £28 coupon via email, completely ignoring the binding $134.88 agreement. This is a clear breach of contract and deceptive trading. I have full screenshots of the agreement and will be reporting this to Citizens Advice and Trading Standards.

UPDATE: Firmoo has replied claiming their binding offer of $134.88 was an "error" and is trying to rely on their "standard policy." Under UK Law (Consumer Rights Act 2015), a trader is bound by the information provided by their agent that a consumer relies upon. A "policy" does not override statutory law. I have not received the agreed-upon remedy and they continue to ignore the binding settlement. I will be proceeding with my report to Trading Standards.

Affordable glasses, quick turnaround, good quality

I have used Firmoo glasses for a couple of years now. Lovely quality glasses at really competitive prices!
This year I made a mistake upon ordering and would like to say how professional, patient and helpful the staff were helping me resolve the issue. It is so comforting and reassuring to know that Firmoo totally care for the customer too! Thank you Firmoo!

Glasses are absolutely fab and the lenses are just as I would have expected from any normal retail outlet. So so pleased. Will definitely be ordering lots more.
Delivery was quicker than I thought it would be. Brilliant service.