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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Got 2 pairs of specs, 1 with photo-chromatic lenses and another with the highest level blue light protection for just over £100. It would’ve cost me almost 3x that just for one pair from the big bra... Toon meer

Beoordeeld met 5 van de 5 sterren

Fabulous glasses at a very reasonable price , I have clear lens and some frames with advanced varifocals , also transition lens on a couple of pairs that are lovely brown tinted when out in the sun .I... Toon meer

Beoordeeld met 5 van de 5 sterren

Was introduced to firmoo by my wife. I decided to give it a try. Was I pleasantly chuffed with not just the price, but the quality and availability of numerous designs. I will be ordering again

Beoordeeld met 5 van de 5 sterren

Really pleased with my prescription sunglasses, they arrived quicker than the estimated time and they fit perfectly. A bargain with polarised lenses costly only a quarter of the price my local opticia... Toon meer

Bedrijfsgegevens

  1. Brillengroothandelaar
  2. Zonnebrillenwinkel

Geschreven door het bedrijf

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great product for an unbelievable price

Easy ordering process, great choices of frames, I got my reading glasses & same prescription in sunglasses for an unbeatable price, readers are fabulous in usage & quality, sun glasses are great in looks, quality & usage, great products for an unbelievable price, great service so far, can’t complain & will definitely use again, delivery was couple of weeks, great all around experience

24 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Game changer for optical options

Game changer for optical options! Can’t fault it from easy to search options, step by step process, delivery updates and then customer service help if it isn’t quite right. Forever recommending these guys to anyone who will listen!

23 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great choice of frames and lenses

Great choice of frames and lenses, so many styles to choose from. I have just received my third order from Firmoo and each one has been received in a couple of weeks and of great quality. My last order was for a couple of spare everyday pairs so just basic lenses, got 2 pairs delivered for under £30. I wasn't sure what frames would suit, but you can upload a picture of yourself to 'try on' and get an idea of what each pair would look like on/their size etc.
In my opinion you just can't beat them.
Would definitely recommend and will order again.

21 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

shipping time!!!

shipping time!!!, glasses coming from china...no mention of that in the advertisement, one week on and still in possessing not dispatched as of yet....

19 maart 2026
Review zonder uitnodiging
Logo Firmoo

Antwoord van Firmoo

Hello Alan,

Thank you for reaching out and sharing the details of your experience. We sincerely apologize for the stress and disappointment caused.

We are an international online store. Our lab is located in China and we have the sorting center in CA. The glasses are shipped out from our lab in China.

Please kindly understand that the total delivery time includes both processing time and shipping time. Glasses are categorised as medical devices and require careful processing, quality testing before they can be shipped. For detailed information on our current processing time, please refer to our help center page here: https://www.firmoo.co.uk/help-p-220.shtml.

We will endeavour to ship and deliver all orders on time, but there are occasions that delay will occur due to reasons like lens defects, postal strikes, public holidays etc. If delivery exceeds the stated timeframe, we will provide compensation accordingly.

Sorry that we're unable to locate your order based on the information provided here, we can't review your order details and status. Can you please contact our customer service team directly via Livechat (24/7) with your order number? They can access your order details and do their best to expedite the process where possible.

Thank you for your patience and understanding.

Sincerely,
Firmoo Customer Support Team

Beoordeeld met 5 van de 5 sterren

who knew seeing clearly could look this adorable?

“Just received up my 2 pairs of new glasses and honestly? I might have peaked. These frames are both so cute they should come with a warning label. I slipped them on and instantly gained +10 confidence, +20 glam, and at least +50 ‘who is she?’ energy.
Not only do they make me look like I have my life together (a powerful illusion), but they’re comfy, stylish, and basically the main character accessory I didn’t know I needed. If seeing the world more clearly and looking fabulous while doing it is wrong, I don’t want to be right.
Consider this your sign to get glasses that make you feel unstoppable. Mine are officially my new personality. Great work Firmoo keep it up”

9 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service and speedy 👍🏼 very reasonably priced and the end result was just exactly what I ordered 👌
Would highly recommend

11 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Waste if time

Glasse took a while to arrive, longer than expected. When they did arrive, they were nothing like the prescription I entered or ordered. I can see better without the glasses on!

I took the glasses to specsavers to see if I could have lenses put in by them as the frames are nice but this is a very costly process. The lady at Specsavers put the glasses through a machine and confirmed that did not match my prescription one iota!

So all in all, a complete and utterly waste if time. I really wouldn't bother.

On the positive, the company did offer me a full refund very promptly.

7 maart 2026
Review zonder uitnodiging
Logo Firmoo

Antwoord van Firmoo

Hello Samantha,

Thank you for bringing this to our attention, and please accept our apologies for the inconvenience you've experienced.

Please kindly note that the delivery time to the UK via express shipping service takes 8–14 days currently. According to our records, your order was placed on February 26 and delivered on March 6, which falls within this timeframe. We understand that waiting can still feel long, and we appreciate your patience.

Our lab followed the prescription details provided with your order. If you have taken the glasses to a local optician for inspection, please provide us with the optician’s report verifying the prisription discrepancy in the glasses you received. If it is confirmed as our error, we will take full responsibility, we will either remake your glasses at no cost or issue a full refund.

The optical comfort can sometimes be influenced by various factors, such as accuracy of prescription and PD, frame fit and positioning on your face, individual adaptation to new lenses etc. We noticed that our customer service team attempted to help analyze the root cause of discomfort, but at your request, they proceeded directly with the refund, which has been processed. The estimated refund arrival time has been sent to your email. Please check your inbox (and spam folder) for details.

We're glad the refund was handled promptly, and we truly regret that the glasses did not work out. If you have any further questions or need additional assistance, please don't hesitate to contact us (Livechat: 24/7).

Sincerely,
Firmoo Customer Support Team

Beoordeeld met 5 van de 5 sterren

Really good selection

Really good selection, i love the green my fit sticker. Try on option is good. Price is great. I have many pairs from Firmoo

28 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent care

Excellent communication about order, beautiful glasses that are absolutely perfect for me and thorough aftercare and checking product arrived and is what I need with clear guidance on after care and desire to ensure it's exactly what I need. Not experienced such customer care with an online purchase in a long time!

7 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

Great, this is my second pair of glasses and I'm very satisfied, I will definitely order again, thank you very much

6 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you Firmoo

I've loved Firmoo for years now, they make life so much easier and cuter. Love the glasses, the quality and customer service <3

24 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent experience

Excellent experience! I am so very pleased with my glasses! They are excellent quality frames, sturdy and they look amazing! Very comfortable to wear unlike my Asda glasses frames. For the price, they are amazing value for money. I even got varificals which usually cost so much in standard opticians. My prescription is perfect, I can see so clearly out if them and I had super fast delivery with reliable tracking. I am so glad I tried Firmoo and I 100% recommend them. Outstanding and fab company!

5 maart 2026
Review zonder uitnodiging

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