Very poor experience. I ordered two pairs of glasses on 20 September. One pair was made in the wrong frame, and although Low Cost Glasses admitted the mistake and promised a priority remake,... Toon meer
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Lees wat reviewers zeggen
I’m delighted with my new varifocals! Very easy process and was kept informed of delivery. They were way cheaper than the optician price. They are light and attractive and I’ve already ordered anothe... Toon meer
Two week wait but so worth it, my husband is thrilled with his glasses received this morning ( Raymond Wadcock) I ordered them for him, he didn't know i had but had email saying they were delivering... Toon meer
Against all odds — and apparently against my better judgment — I decided to give your low-cost glasses another try after the spectacularly disappointing service I received last time. And here I a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Eyeglasses Direct is built for people who want quality eyewear without confusing pricing, hidden extras, and high street stress. We make buying glasses simple. Choose a frame you love, add your prescription, pick the lens options that match your lifestyle, and order online in minutes, with clear guidance and support throughout. We focus on what matters most: comfort, clarity, and value. Whether you need everyday prescription glasses, blue light lenses for screen heavy days, or premium varifocals for smooth vision at different distances, we are here to deliver a complete, reliable solution at an affordable price. Our collection is designed around modern styles and practical wearability, with lightweight frames, comfortable fits, and lens choices that suit real life. What makes Eyeglasses Direct different is how straightforward we keep everything. We do not believe in confusing promotions or surprise add ons that appear at checkout. We aim to offer transparent pricing, easy ordering, and consistent quality, supported by a team that genuinely helps customers choose the right fit, size, and lens type the first time. Our customers choose us because they want eyewear that feels good, looks great, and performs day to day, whether it is for work, commuting, driving, studying, or weekend plans. And because we know glasses are essential, we take service seriously: clear communication, dependable order processing, and responsive support if you need help before or after ordering. With Eyeglasses Direct, you get a smooth online experience, modern eyewear options, and pricing that makes sense. Quality glasses delivered direct to you.
Contactgegevens
Unit 143406, 13 Freeland Park, Wareham Road, Poole, Dorset, , BH16 6FH, Dorset, Verenigd Koninkrijk
- 0161 694 7366
- info@eyeglassdirect.co.uk
- www.lowcostglasses.co.uk
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This is my 4th time I have bought…
This is my 4th time I have bought glasses, and they are the best Quality, price and will continue.
In the past I have tried other retailers and never been happy therefore would recommend to anyone to shop at low-cost instead of other shops.
The only issue I had was when entering the prescription on website otherwise every thing is brilliant thank u
Easy convenient and fast way to buy…
Easy convenient and fast way to buy glasses. Modern and stylish at a fraction of high street prices. The fit has always been great and the online experience was very user friendly. Top marks
I made my order with Low Cost Glasses…
I made my order with Low Cost Glasses following a marketing email. I had a brief contact with their customer services department to go over my prescription, then the glasses arrived. I am really pleased, securely packaged and complete with a sturdy case and cleaning cloth. Excellent value for money and a good fitting pair of glasses. I will definitely order again.
I was ripped off by the well known green store. I highly recommend.low cost glasses, you would be amazed at the savings
The same glasses and prescription cost me £450 plus in the well known high street store. I found low cost glasses online and I’m glad i did, same frames, same prescription, all the other options with in the cost and only cost me just under £70. I know where my future prescription will be sent and I know exactly where I will be buying my new glasses from and that is online at low cost glasses.
I was really pleased with my varifocal…
I was really pleased with my varifocal glasses. They are excellent and the style suits me.
I also got some varifocal sunglasses but they seem a bit strange in the far distance bit which is off putting when driving. I have a pair I bought a while ago so I will use tgem instead for driving.
Fantastic glasses
Fantastic glasses first class I am definitely interested in purchasing all of my glasses in the future well deserved the name low cost glasses fast delivery quality product thank you
Excellent value for money and great…
Excellent value for money and great glasses as well. Saved me a hell of a lot of money and at such great quality too.
Great quality glasses at affordable…
Great quality glasses at affordable prices.
Prompt service and great customer service.
Amazing
I must say I wasn't sure of the outcome. They were Great! Got my lovely glasses and everything was perfect. No hidden costs like some when you come to checkout.Quick delivery to. Also amazing discounts couldn't be happier. I really recommend these. I will definitely use them again.
Pleasantly pleased
Pleasantly pleased , didn’t pay lots and they are as good as the ones I paid triple for at the optician. Would recommend.
Good service
Good service and decent glasses for the price. Just needed a cheap pair of reading glasses and these were ideal.
Quick turn around and glasses seem decent quality for what I needed.
Had been putting off getting new…
Had been putting off getting new glasses due to the cost at my local opticians. Found Low Cost Glasses online and decided to take a chance on their £6 frames. Was honestly quite skeptical about the quality at that price point, but they've exceeded my expectations completely. The Consett frames look stylish, feel sturdy, and my prescription is perfect. Delivery took about 5 days which was reasonable. The case could be sturdier but for the price I paid, I really can't complain at all.
Good value great service
They looked at my prescription and recommended a lower cost lens. I bought this pair as a spare but given that I have annual checks I will buy my next pair directly from this company using my prescription.
Amazing value for money!
I was honestly shocked by how good the quality was for the price. Got two pairs for less than what I'd usually pay for one. Highly recommend!
Poor size choice and no refund available
Despite using the virtual try on tool (and the glasses looking fine) and the glasses the smallest possible size, they were far too large for me - laughably so.
Low Cost Glasses will however not offer a refund based on fit regardless.
Be careful if you have a somewhat smaller head/face.

Antwoord van www.lowcostglasses.co.uk
AVOID - My lenses were fitted into the wrong…
My lenses were fitted into the wrong frames. I was offered 2 options (which I was shocked by); have the correct frames sent to me, and I transfer the lens myself or keep the wrong frames and get a 50% refund. Neither option works for me. I replied saying this, explaining I don't want, or like the wrong frames. Plus both options mean additional costs to fix which they have passed on to me...for their mistake. And it's been radio silence since. I can see another reviewer saying his wrong frames were sorted. I wonder why my issue hasn't been, by the company. I have my thoughts as to why and seeing the other review validates what I'm thinking.
EDIT;
LC got back (since posting this, to which they referred to). I still wasn't offered the option to return the wrong frames to them for correction. I asked why & was advised that their production site is abroad so correction would incur additional costs.
It's very unlikely that it would have not been sent as part of a batch to said facility.
They offered to cover the cost of reglazing at my opticians. I queried why they suggested I bear the cost initially, and was told it's something people could do themselves, at home so no cost. I wouldn't (don't know of anyone who would) refit lenses from 1 frame to another myself. Make it make sense.
I went for the new 2nd option I was offered; get a full refund, keep the wrong frames (which I won't use, it looks tacky on me - the colour). Like every glasses wearer knows, your frames are part of your appearance, you need to be happy with them, how they look etc. Plus I already have a pair with the same prescription.
Anyway I got the 'full' refund with shipping of £5.95 knocked off. Only I didn't technically pay for shipping it was free at the time.
It's clear that there's some customer profiling here when it comes to their approach to rework even when it's their error. The responses I got through out the process was aimed at a toddler (no offence to children), all the feedback I got just didn't stack up.
So my take is still...AVOID, it's a competitive space and there are other online sellers from my experience that will deal with customers in a fair, consistent manner with so much less faff.
And unlike other sellers that include the designer case & cloth when ordering designer frames - LC doesn't, they send them in their generic case
I used LC in 2021, this seems to be a different company/management since then. They aren't physically based in the UK anymore, it's now a US company? Their only contact number is a mobile number, tried calling a few times & it gets diverted. I left a message before my review when I was chasing for a reply.
Excellent service. There was a problem with the frame of…
There was a problem with the frame of my new glasses. Low Cost Glasses replaced my glasses immediately without question.
Excellent 5 Star service from the company.
Simply Outstanding Service
Simply Outstanding Service.
Price was brilliant. Communication throughout the process we excellent.
Glasses arrived in a very short amount of time and I am thrilled with them.
Will be using Low Cost Glasses for all my glasses purchases from now on!!
Pleased with my purchase of…
Pleased with my purchase of prescription sunglasses for my holiday, cost me £39 which is fab. Would have cost me £150 at my usual opticians so though I would try it online. So glad I did. They are perfect! Don't do as thin as I would have liked in sunglasses but they look fine. Delivery took a while, they did keep me updated, but hey what a saving 👏 very pleased overall.
Bit disappointed
Bit disappointed. The glasses did not seem as good quality as previous purchases. I did not think they were good value for the money.
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