Luggage Online Reviews 

431
TrustScore 2 uit 5

2,1

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.

Beoordeeld met 1 van de 5 sterren

Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... Toon meer

Beoordeeld met 3 van de 5 sterren

Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... Toon meer

Beoordeeld met 5 van de 5 sterren

The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisbureau

Informatie afkomstig van verschillende externe bronnen

Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.


Contactgegevens

2,1

Slecht

TrustScore 2 uit 5

431 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

2,1

Alle reviews

(431)

3 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great purchase experience!

I got a review email right after purchase so i was apprehensive about the online purchase, thinking it was a scam site. But the great price and quick shipping was not a scam, just a specialized site. Got shipping notification the next day and received the suitcase within a few days. Love my luxury suitcase. Sorta bummed that they advertise a discount code that wouldn’t work for all purchases, but still the best deal on the market. Thanks!

13 mei 2022
Beoordeeld met 4 van de 5 sterren

Small hiccup Large satisfaction

Despite a hiccup due to my changing my order, the price was competitive and the delivery was expedited due to the aforementioned hiccup.
I recommend Luggage Online

27 april 2022
Beoordeeld met 5 van de 5 sterren

A bit hasty of a review from me - Beware : No refund

Out of stock and you told me I have to request a refund from Amazon when I placed the order directly from your website and paid via PayPal.

Sounds like a scam to me…..

After contacting them, they responded promptly and provided a refund quickly. So, in the end, I agree with there response- just sent me the wrong message.

26 april 2022
Logo Luggage Online

Antwoord van Luggage Online

Dear Customer,
I apologize for any confusion this may have caused you. We are authorized sellers on Amazon as well and It looks like you received the wrong returns template for your order. After further investigation it looks like this issue was resolved and you were fully refunded. If you have any further issues please reach out to Customerservice@luggageonline.com.

Beoordeeld met 5 van de 5 sterren

Large Selection & Fast Delivery

Luggage Online was the only retailer that had the Osprey Daylite 44 in black in stock, this after searching over a dozen online retailers, including Osprey. I needed it delivered within 5 days and it arrived in perfect condition about 40 hours after placing the order. Very pleasantly surprised

22 april 2022
Beoordeeld met 5 van de 5 sterren

Easy & Reliable

Luggage Online had the specific carry-on that I had been looking for & everywhere listed it as being on backorder or way more expensive. I was so happy I found it on their site & I received it the following day without having to pay for rush shipping.

8 april 2022
Beoordeeld met 3 van de 5 sterren

All good until I opened it… but

I received my package very quickly and was excited to finally receive a bag I had been looking for a little while at a reasonable price.
Once I opened the box I was met with the smell of wetness, but figured it might have been the packing since it rained the day I received it and days prior.
As I was opening the packaging for the Maruen tote, I realized the plastic, tissue paper and bag were all wet. I immediately opened my other foldable tote and spray to see if they were affected. The tote smelled moist but was not wet like the Mauren and the spray was sealed tight.
Once I inspected the bag I began to take pictures and contacted customer service. I was provided a return label promptly and shipped it back the same day.
Customer service reached out to advise my claim was validated and they could provide a refund or replacement. I opted for the refund.
I greatly appreciate the quick and thorough resolution.
I hope wherever the bag was being kept and any others affected have been removed from the inventory.

8 april 2022
Logo Luggage Online

Antwoord van Luggage Online

Dear customer,
I am so sorry this has happened, we understand the disappointment you must have felt. We greatly appreciate you contacting us about this issue. We have inspected the area and our inventory to insure this would never happen again.

Beoordeeld met 5 van de 5 sterren

Newluggage24

Our bags arrived promptly and look well made. I used the carry-on size for a weekend trip and had plenty of room. They have not been tested on a flight yet.

1 april 2022
Beoordeeld met 5 van de 5 sterren

Easy site

Easy site. Haven’t received my order. Hope it replaces the one I had that was ruined by the airlines. Same maker different model but looks the same.

30 maart 2022
Beoordeeld met 1 van de 5 sterren

Not acceptable

You cancelled my order two days after you excepted it, because you oversold the bag I ordered. After I tried to order It from Amazon. They became sold out. Of all the years Ived ordered things on line. This was the first. If I could give you a zero star I would.
.

25 maart 2022
Logo Luggage Online

Antwoord van Luggage Online

Dear Customer,
I apologize for any inconvenience this may have caused you. I understand the disappointment you must have felt with that cancelation email. Unfortunately inventory has been a challenge lately, but we have been implementing new services to ensure our customers receive their items promptly.

Beoordeeld met 5 van de 5 sterren

Great Travelpro spinner carry-on bag

Great sale price for just the Travelpro spinner carry-on we were looking for, I appreciated that shipping was free and no sales tax was charged for shipping to California,

22 maart 2022
Logo Luggage Online

Antwoord van Luggage Online

Thank you for your positive feedback.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer