The customer service second to none.most helpful and a human being! Product excellent will be buying again
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
If I could give 0 stars I would - still awaiting delivery of goods although ordered over 1 week prior to date of delivery required - the firm have made the excuse they are busy & cannot rely on courie... Toon meer
Bedrijf heeft geantwoord
I place an order for conger eel and d other types fish,prices and quantities were agreed on the phone,assured of the quality and freshness and even got advice about sea food quality.order was to arr... Toon meer
Bedrijf heeft geantwoord
Nice environment and clean wet fish shop. Very impressed with fish quality and outstanding service. Staff is very friendly and very helpful, gave me different options. Well recommend in my option. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Seafood Supplier - We supply for restaurants, supermarkets, pub, caterings, food businesses, public customers by online fish store and from our fishmonger store in Hornchurch RM12 4RH. We supply nationwide in UK by our online fish store and as well by orders over the phone. We supplier over 200 products and if you can't find your favorite product, please contact us on our helpline or via WhatsApp on +447864975251. We will be happy to assist you doesn't matter how small or big customer you may be. We are passionate of fish and we help hundreds of customers ever year. From very basic instructions to how to cook fish and beyond by serving great restaurants in London and surrounding area. Also deliver at your door nationwide using our courier partners like DHL and DPD.
Contactgegevens
10 Elm Parade Shops, St Nicholas Avenue, RM12 4RH, HORNCHURCH, Verenigd Koninkrijk
- +447922924034
- mail@luifoods.com
- www.luifoods.com
3,2
Gemiddeld
60 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The customer service second to…
The customer service second to none.most helpful and a human being! Product excellent will be buying again
21 juni 2026
The fish I've bought never been…
The fish I've bought never been delivered. The seller do not respond to my emails. Stay away from this seller. Not recommended business.
26 mei 2026
Antwoord van Lui Foods Ltd
Dear Tomasz, We sent your products and you told courier to leave with your neighbour, but your neighbour rejected and returned to us. After investigated we realised was your fault. however, as good practice we refunded all your money paid even we make loss. We have all evidence to proof this issue cause by client. It's very dishonest give a review after get your refund and lying to others. If you try order again we will automatedly reject and issue refund again as we are not interested deal with trouble makers.
as evidence we attached courier details: DPD Local tracking: 15976914203646K .
If any one has any doubt about please check details on tracking.
My sincerely, Lui foods Team
My sincerely. Lui foods Team
Quality was not as good as I expected
Quality was not as good as I expected
Delivery excellent
30 maart 2026
Antwoord van Lui Foods Ltd
Hi Michael,
We sorry not achieve your expectations. We are happy to hear your thoughts and understand what could we improve for next time.
Our sincerely, Lui Foods Team
Ordered a week ago and still not…
Ordered a week ago and still not received order or had any update.
28 februari 2026
Antwoord van Lui Foods Ltd
Dear Sarah, we deal with very fresh products and if fish is not available or poor quality. we just simple dont send as there is no point to send old fish to clients. However, we spoken about it and laterly we sent your order as fulfilment of our trust to clients. as evidence we attached courier details: DPD Local tracking: 15976904564133L.
If any one has any doubt about please check details on tracking.
My sincerely, Lui foods Team
Waited too long no answer to emails
15 januari 2026
Antwoord van Lui Foods Ltd
Dear Geoffrey,
We have a dedicate customer support line open Monday to Saturday 6am to 6pm. Proof of delivered attached as reference :
DPD Local tracking: 159767074132583
If any one has any doubt about please check details on tracking.
My sincerely, Lui foods Team
I have not received my order
I have not received my order so why do send me an email to rate you? I could not rate you, total logic. You are being a child not me. I shall wait for my refund . These are the responses I am getting because I never received my order: “Why do you behave like a child?
Give me a 1 star score just because you can wait?
What nasty child you are.
Don't even try buy from us as we are not interested to do business with you”. This is bullying in my eyes. .
25 november 2025
Antwoord van Lui Foods Ltd
Dear Madam
As I told to the customer as UK Exit Brexit and some product from Europe takes more time to arrive than usual due of paperwork and transportation. Customer was not willing to wait and refund was issue immediately.
Some people still behave like a child and need to give poor star because we was not able to send quickly.
Arrived safely and as ordered…
Arrived safely and as ordered perfectly. Well packaged, no melted. Thank you very much
11 augustus 2025
Antwoord van Lui Foods Ltd
Thank you for your review
This company was very helpful and got…
This company was very helpful and got my order to me on time
3 april 2025
Antwoord van Lui Foods Ltd
Thank you for your review
Antwoord van Lui Foods Ltd
Thank you
Excellent customer service and food
5 november 2024
Beautifully presented fresh fish and…
Beautifully presented fresh fish and seafood. Knowledgeable and helpful staff.
16 augustus 2024
Review zonder uitnodiging
They are having technical problems at…
They are having technical problems at the moment but seems to be sorting my order out for me, the crabstick,s are delicious 😋😋😋
24 juni 2024
The website does not work
The website does not work. It took my order and money, but didn't deliver. Now I am in the long process of getting my money back
2 juni 2024
Antwoord van Lui Foods Ltd
Refund was issue on 03/07/2024 as customer been requested. Unfortunately, we had issue on our website in June of 2024 which was after fix it by our technical team.
We sincerely apologies for any inconvenience may cause
Order did not arrive but was reimbursed fully
I ordered a fish for special occasion but fish did not arrive.
Communication with the owner was great and he reimbursed all.
19 december 2023
Antwoord van Lui Foods Ltd
We use a third party company call DPD Local. DPD Local lost our customer parcel and we reimbursed customer.
We sincerely apologise for the inconvenience.
Lui Foods Team
High quality and delivery on time
Not only seafood is high quality but also the delivery always is on time. Thanks!
15 december 2023
Antwoord van Lui Foods Ltd
Thank you for your feedback and choose our products.
Product great quality and very well…e
Product great quality and very well packed, good communication skills and delivery. Would definitely recommend these products and services.
14 oktober 2023
Antwoord van Lui Foods Ltd
Thank you very much for your review and feedback
Just excellent
Excellent service from making order to delivery to my door
Very pleasant experience, was using this company for the first time
Fish very good and tasty
Highly recommend to use this company!
13 september 2023
Review zonder uitnodiging
Antwoord van Lui Foods Ltd
Thank you for your review and feedback
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.