The customer service second to none.most helpful and a human being! Product excellent will be buying again
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
If I could give 0 stars I would - still awaiting delivery of goods although ordered over 1 week prior to date of delivery required - the firm have made the excuse they are busy & cannot rely on courie... Toon meer
Bedrijf heeft geantwoord
I place an order for conger eel and d other types fish,prices and quantities were agreed on the phone,assured of the quality and freshness and even got advice about sea food quality.order was to arr... Toon meer
Bedrijf heeft geantwoord
Nice environment and clean wet fish shop. Very impressed with fish quality and outstanding service. Staff is very friendly and very helpful, gave me different options. Well recommend in my option. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Seafood Supplier - We supply for restaurants, supermarkets, pub, caterings, food businesses, public customers by online fish store and from our fishmonger store in Hornchurch RM12 4RH. We supply nationwide in UK by our online fish store and as well by orders over the phone. We supplier over 200 products and if you can't find your favorite product, please contact us on our helpline or via WhatsApp on +447864975251. We will be happy to assist you doesn't matter how small or big customer you may be. We are passionate of fish and we help hundreds of customers ever year. From very basic instructions to how to cook fish and beyond by serving great restaurants in London and surrounding area. Also deliver at your door nationwide using our courier partners like DHL and DPD.
Contactgegevens
10 Elm Parade Shops, St Nicholas Avenue, RM12 4RH, HORNCHURCH, Verenigd Koninkrijk
- +447922924034
- mail@luifoods.com
- www.luifoods.com
3,2
Gemiddeld
60 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A review on Lui Foods
I place an order for conger eel and d other types fish,prices and quantities were agreed on the phone,assured of the quality and freshness and even got advice about sea food quality.order was to arrive within the week but it arrived within 3days fresh and properly packaged.L do not normally review products but have review thi company because they are EXCELLENT and true to their word.
25 november 2021
Review zonder uitnodiging
Antwoord van Lui Foods Ltd
Dear Customer
Thank you for your review and we are delight that you like it and enjoy it. Cheers
The crab sticks was gross like hard and…
The crab sticks was gross like hard and crusty and the cockles was all mushy with and and very gritty won’t be returning and left a voicemail with no reply 🤮😡
21 november 2021
Antwoord van Lui Foods Ltd
Dear Customer
First of all, we apologize for about any issue we made cause you.
We had investigate your complaint and there is no record of phone call, voicemail, email or any form of contact about your complaint to us. You possible contact other company by mistake which we presume. However, We are here not only for sales, but also after sales when customers are happy or not. When we send your order, we provide you with a letter instruction about how to deal with your frozen and fresh fish products and how to store accordingly. Also how to make a direct complaint which we take serious and we want make sure our customers been help with what been purchased.
As you didn't contact us, we couldn't deal with your complaint.
We always instruct our customer by letter how to make a complaint and we are more than help to deal with and solve any complaint. If you still want us to deal with your complaint, please contact us.
My sincerely from Lui Foods.
The fish is first class
The fish is first class! I’m afraid the delivery let the experience down!!
4 november 2021
Antwoord van Lui Foods Ltd
We are very happy you very please with the fish quality.
I understand you are not happy with the DPD Courier Driver when delivery your parcel. Please accept my apologises even we can't control DPD driver where they drop your parcel. Thanks
My order was delivered on time and the…
My order was delivered on time and the quality of fish from Lui Foods is fantastic.
Upon receiving my order, there was one incorrect item. The Managing director personally re-delivered the correct item the following morning - fantastic customer service!
Would thoroughly recommend them.
4 november 2021
Antwoord van Lui Foods Ltd
I please to service and received your review.
Thanks
One of the best fishmongers in Essex
One of the best fishmongers in Essex, plus there a family run business, very friendly staff. Would highly recommend.
30 oktober 2021
Review zonder uitnodiging
Antwoord van Lui Foods Ltd
We are so happy to please our customers like you.
Thanks for your sharing your review.
Nice and fresh fish
Nice and fresh fish. Prepared the way I ask. Definitely coming back !
I really recommend it !
30 oktober 2021
Review zonder uitnodiging
Antwoord van Lui Foods Ltd
Thank you for sharing your feedback.
Thanks Lui for the amazing fresh fish.
Thanks Lui for the amazing fresh fish.
Well packed and very clean.😋🤩
28 oktober 2021
Review zonder uitnodiging
Antwoord van Lui Foods Ltd
Hi Suzanne
I am delight you are so happy. Enjoy your fish and hope keep looking after you by serving next time with our fish products.
Antwoord van Lui Foods Ltd
Hi Alethina
Thank yo u for give your review and I will always be happy to assist you on new order if you need. Thanks again
Absolutely fantastic
27 oktober 2021
Antwoord van Lui Foods Ltd
Hi Karoline
Thank you for choose us to serve you and we will be happy to assist if you need us again. Thanks
Quality of the products were excellent…
Quality of the products were excellent at a very reasonable price. I have used a few times now and will definitely do so again.
27 oktober 2021
Antwoord van Lui Foods Ltd
Hi Donald
We are very happy and please you like it.
Many thanks
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.