Lustracing Reviews 10

I ordered a lowering kit for my 2025 Honda NT1100 however havee been told by Honda they will not fit it Lust refused to refund again using the 14 day rule part still in original packet. Don't buy from here communication terrible unhelpful and waste of money.

Very slow to respond to enquiries regarding a refund on lowering spacer still in original packaging.
This part cost over £90.00 and missed their 14 day return date by a few days, not helped by their very slow response to my queries about returns.
I would strongly reccomend avoiding this company.

No customer service, i ordered on friday which i understand is a bit late but my package was not shipped until the following tuesday at around 5pm. Then royal mail delayed my delivery meaning i didn’t receive it until the following thursday. I called the customer service line mid day within business hours and no one responded.

Customer service is non existent. Returned an item which they have received over a week ago and not heard anything back and not had my money back. Emailed numerous times with no reply. Will never but from them again and wouldn't recommend anyone.

Took a few days for them to actually send the lowering kit but once I emailed them to get a tracking link things happened really fast. The part arrived in New Zealand in 1 week, so very impressed!
Great quality. Easy to fit. Thankyou!

Horrendous customer service. Repeatedly trying to get some help, they take your whole lot of detail every time and promise to call back. Well after two weeks of continually being promised this, we’ve given up.

Hint - if you can’t be arsed, just tell your customers this.

Purchased a set of lowering links for my MT10, but decided I didn't actually need them. Contacted Lust Racing for an RMA. I was asked all sorts of questions why I wanted to return them, and was required to provide photo evidence that they had not been opened.

When I did eventually get a refund it was £16.95 short. I questioned them and was told I would receive the extra in 48 hours. After 72 hours I was refunded an additional £10, so still £6.95 short. This was because there 'policy' is not to refund the original postage.

They do not seem to realise that under UK online selling regulation, the original postage cost must be refunded. I have contacted them twice since and they are now ignoring my emails.

On the subject of the £6.95 postage charged, the links were posted via Royal Mail Large Letter Tracked 24 500g. The retail cost of this postage through Royal Mail is £3.60, so Lust Racing are overcharging for postage too.

They are also contravening UK Online Selling regulations on two further points as follows:-

1. Only offering 7 days to inform of notification of return (the statutory requirement is 14 days)
2 Requesting a reason to return (under UK online selling, no reason to return is required to be given)

I contacted them via email and requested their Returns Policy is updated to reflect UK Online Selling Regulations, but upon checking today, nothing has been updated, nor has my additional £6.95 been refunded.

It is looks like I will now be contacting Trading Standards, and requesting that they take these issues up with Lust Racing

Just fitted a lust racing 30 mm lowering kit to my a aprilia rsv 1000 2001 gen1. Fitted perfect such a well constructed and well engineered set of metal plates took about 20 minutes to fit. Now i can finally get both my feet on the ground in complete comfort and safety can't recommend this company enough if you need a lowering or jack up kit use these you won't be disappointed😞. .

Excellent company to shop online with, top quality products perfectly crafted to fit your make & model of bike, communication is quickly responded to with any questions answered, fast delivery.
I bought 30mm lowering links for my Triumph Tiger 900RP that fitted with no issues at all, came with full instructions, I now ride my Tiger with more confidence, thank you Lust Racing.