LYNX TAXIS Reviews 

We Pre booked a taxi from Sutton to Macclesfield station. All agreed on the phone the day before and I stated that I needed to be on a specific train. They agreed they would pick me and my family up at 4.15 to give plenty of time to get the 4.45 train. At 4.10 I get a phone call to say they have no drivers to collect us! It was such short notice to cancel as we had no hope of arranging another taxi from another firm in such a short time frame. We missed our train and had to pay extra to transfer our tickets onto another train.
Awful experience would not use this firm again, they obviously pick and choose who they want to pick up. Don’t bother with them if you actually have to be anywhere at a specific time!

I'm posting this review to share my experience with this taxi service. Many times I have booked a taxi the day before and they are either late or don't turn up and when I ring the taxi firm they tell me the driver has left because they couldn't find my house although they have been here 40+times in the last two years. This happened as recently as today(17th June 2022)

Absolutely disgusting, left us stranded at Capesthorne Hall last Saturday night. We called at 11pm, our booking was accepted, we were texted at 11.15pm to say driver on way 30 minute wait. About 20 minutes later text to say booking cancelled no reason! We called Lynx repeatedly no answer, at 1.15am we fortunately were able to grab an unwanted cab. All other taxi company's were fully booked until 4am, this not only reflected badly on Lynx but also Capesthorne Hall, it was a scary experience thinking we would just have to sleep on grass until cabs started running again. I would never use Lynx cabs as they are totally unreliable & do not answer phone when going gets tough.

Today one hour late. !!!!
So so bad.

Appalling company who have no concept of customer service. I ordered a wheelchair taxi over the Jubilee weekend for myself and they sent ordinary taxis. Thanks to Lynx I missed a family party. I begrudge giving them one star as it is not deserved.

Appalling service, booked taxi night before, for 8 the following morning, it arrived 35 minutes late saying that traffic was heavy (it's always heavy on a week days at this time!) When I booked the taxi I was told it was around 16 euros turned out to be 27!!

Truly excellent service. Easy booking. Received updates when the taxi is on its way. Very polite driver

Booked a Taxi today Sunday 20 March 2022 Knutsford to Mobberley, waited half an hour and decided to phone to ask when the taxi woul be arriving. Lynx then told me they had cancelled the taxi. I asked why and they said they had no cars in the area. If I had not phoned we would have still been sat their waiting. No text or call to advise me what they had done and the agent I spoke to was flippant and rude. Totally disgusting way to treat customers. I will be registering a complaint with licencing services.

Difficult to give 1 star and my pre booked 3am taxi did not turn up. Was given a courtesy call at 2.55am to let me they were cancelling which was so kind. What's the point in prebooked if it doesn't book a driver. And if I were to cancel the driver I'd be charged. hate taxi franchises like this one stay well clear

Let down big time! Had a booking hours in advance for a really important appointment. Ride was cancelled 3 minutes before the driver was due to arrive. I called to chase but no-one answered. Avoid. Don't let them let you down!

Joke of a taxi service, Mercedes Vito SG14RUJ driver Moynul charged us £2.50 for a ride that never turned up. Owner of Il Borgo Poynton gave us a lift home because Lynx literally gave us the run around after numerous phone calls but we gave up after 40 mins. Reckon that is theft in my book, wonder what taxi driver would say if we didn’t pay for a ride?

I would NEVER use this company again - I am disgusted by their service.
My partner booked a taxi to the airport - not only wthe driver 45 minutes late but the proceeded to charge her £50 instead of the £30 which had been agreed on when booked.
The driver, when he arrived, phoned and said he was outside the house - he wasn't - then he said he was outside the pub (a quarter of a mile away) - he wasn't. Then he said he didn't have the house number, despite me telling him at least a dozen times.
Then he charged nearly double.
Atrocious service - dishonest and unreliable. Nor do they respond to complaints.

We had a taxis booked for 20 miles away from our home. There was 7 of us who was visiting family. We booked this taxi well in advance. They were late. 2 hours later and a lot of phone calls they still didn’t come. We were stranded. We had nowhere to stay or go. We had children at home. At one point we told them they were lying to us and we wasn’t happy because within 2 hours they kept telling us they were on the way and never came. They called me as to tell me there on there way . Still didn’t come. There was no other taxi company to take us as these were the only one in the area. Thank god for Uber. We actually managed to get 2 Ubers for the trip. I honestly reccoment do not use this company

Absolutely awful service! Booked a taxi 2 weeks in advance for a round trip and 45 minute journey, apparently no problem. First taxi turned up 30 minutes late, no apology. Return taxi never showed up! We kept getting told it was dispatched & epiod show up in 5/10/15/20 minutes. We were completely stranded as all other taxi companies were full and I had left my 6 month old baby at home while I was supposed to enjoy just a couple of hours out. Instead we spent 2 hours being lied to that the taxi was on its way. So our 11:30pm taxi was still a no show at gone 01:30am. Such an awful experience that had me in tears at one point. I would not recommend this taxi service to anybody!

Never showed up. 3 hours of “it’s on the way” had to wait due to the fact no other taxi companies could collect from where we were.
Shocking service. Eventually got an Uber and not a single problem there. Won’t be “using local” with them again.

Again Lynx have let us down ❗️Booked for 11.45 2 weeks ago but now say there is no record of our booking ❗️

worst ever, dont rely on them, simple as that! if you do, enjoy chatting with the indian guy that will answer your call promising you whatever you want to hear, and then no taxi, so good luck with that!

The most dreadful service I have ever experienced. Booked a taxi for my son to get to school in time for an important exam (husband and I both too unwell to drive). It’s a 10 minute journey, the exam was at 9am and we booked for 8.30am. By 8.50am they did not turn up even though it was a “priority” booking. I was furious. After several attempts to call we finally got through to a lady to be told “the next available taxi” would be sent. How on Earth is that a priority booking? When challenged, “traffic” was used as an excuse. We explained that traffic is inevitably bad at 8.30am and surely that means the cab sets off in good time for the passenger. I was exasperated and I asked for a refund of our pre-payment which was agreed. Actually they are not meant to take that payment until the passenger is delivered. Silvertown, who we usually use but were not able to take our son at that time, did actually come to the rescue. My son’s school was very understanding and enabled him to have time added on.

To our horror Lynx then took payment this evening. Nothing will convince me otherwise that they are absolute charlatans!! NEVER use this firm.

Advise not to use this company. Drivers are corrupt. They will take double payments from drunken passengers. Staff and management are in denial.

Booked taxi on phone for Macclesfield train station, driver picks me up and ask where and I say Macclesfield train station as I have a train to catch. Driver starts to take me to Wilmslow train station and I realise a bit later as I’m on my phone. I ask him why and he says I booked Wilmslow station on the app. I tell him I didn’t and I don’t have their app, I booked on the phone and told the lady Macclesfield. He insists I said Wilmslow. He turns around and takes me to Macclesfield where I miss my train. He also charged me £10 for a £5 journey. I will never use Lynx taxi again. I will use Silvertown where I have never had any problems.