Maersk Group Reviews 

Horrible. Always late with pick up or delivery items..like days even with a scheduled day and time.

Absolute shit service. Would rate zero stars if I could. Order an EMOTO the warehouse had made the shipping label the 29th when it arrived at customs the first was when it was supposed to ship. However for some reason Maersk local delivery office continues to delay pickup it’s currently may 12 and they still keep pushing the pickup date back another day. If you’re counting on prompt delivery using the company don’t find someone else. At this point I don’t even believe they will pick my package up. Mind you it’s a $6,000 bike

A fuir. Livraison d'un colis prévu entre le 29 avril et le 1er mai. Nous sommes le 08 mai et colis toujours en attente sur leur site logistique de Tremblay en France (a 2h de chez moi au passage). Malgrès un incident ouvert par PcComponents le 05 mai (la ou j'ai commandé mon colis) aucune reaction de la part de Maersk pas meme une reponse pour me donner de la visibilité sur la date de livraison. A cause de leur manque de professionalisme je laisse cet avis, meme si je pense que cela leur est égal au vu de l'avis générale sur cet page.

Dear Maersk Team,

BL N° 267317970
I am writing to formally complain about the extremely poor handling of my shipment and the lack of support provided by your teams.
Despite multiple follow-ups, no concrete action was taken from customer service side, and I had to personally find and contact the customs agent myself in order to resolve the issue. Without my intervention, this matter could have taken another month to be solved.

Because of this situation, I have suffered significant losses:
Expensive international phone calls costing approximately €250 per day
Considerable loss of time
Operational delays
Repeatedly explaining the same issue to different agents located in different countries, without any effective resolution

I consider the level of service provided by Maersk unacceptable and far below professional standards.
Therefore, I request:

A full review of this case
Compensation for the financial losses incurred
Cancellation/review of demurrage charges related to this delay
Escalation of this complaint to management

I expect a prompt response and a concrete resolution.

Regards

Worst shipping company to deal with. They keep adding unexpected fees and hidden charges. They won’t absorb even a $1 loss - everything is passed on to the customer.

Diese Firma ist zweieinhalb Monate nicht in der Lage, einen in Bremerhafen ankommenden Container weiter an die angegebene Adresse nach Österreich zu liefern. 55 Emails waren nötig, um den Container nach dieser Wartezeit doch noch zu erhalten. Dafür wollte man dann auch noch Lagergebühren bzw drohte sogar mit der Versteigerung, "weil er nicht in Bremerhafen abgeholt wurde". Am Ende habe ich dann festgestellt, dass der gesamte Email-Verkehr nach Indien (!) ausgelagert ist, wo man offenbar nichtmals wußte, wo Österreich ist. Aber auf der Homepage keine Kontaktdaten in Deutschland oder Österreich. Sie wissen wahrscheinlich wohl warum... Entschuldigung dafür? Fehlanzeige! Jeder sollte diese Reederei meiden! Eine einzige Frechheit!

Never had such a terrible experience with a delivery. Waiting 3 weeks for shipment. Yesterday he said attempt failed because he didn’t have the code to the gate. He was seen driving around the parking lot and never stopped. Their main office is close by. They refuse to deliver today. Did not buy from a company that uses them

Absolute garbage shipping company’s website. Tracking info states a phone call appointment was made for delivery that never happened. The website is practically broken. I tried to submit my information and the submit tab doesn’t work. Website doesn’t have a phone number I googled it and spoke with someone that gave me another phone number to call for customer service went through an automated agent that sounds like it was built 10 years ago then got sent to voicemail that was never returned

Drivers be aware! If you value your time. Do yourself a favor and avoid this company. Arrived at 6:20 am door of driver's entrance. Push ring door bell, Some odd sounding lady said put on your safe vest and return @ 7am. Return @ 6:50am Justin said door 29. Justin cut seal i back to door. Justin inform me 8am we will start offloading. 10:30am no movement. Went back to office for understanding. Now 2:15 delivery still not completed. Unacceptable behavior of employees professionalism also consideration of drivers clock. Stay away !

If I could give zero star I would. They brought a refrigerator for delivery and left saying they don’t remove the refrigerator door. They don’t have any shoe cover, they don’t have anything to bring it in and said yes, we may damage your floor- after knowing all I gave a old rug for them to work with so no damage on floor and they said they can’t remove refrigerator door. And here you go NO delivery after I wasted my all day waiting and most of my food went spoiled. Lowe’s should quit this 3rd party otherwise I don’t recommend you purchase anything from
Lowe’s, go Costco or Home Depot!

Would leave 0 stars if possible due to lack of communication and professionalism

Well I have the honor to say that this is the second time I have an extremely expensive items coming from overseas and LA. And im really happy how everything gets to me in great condition and how the workers actually behave themselves. Really professional specially Ramses.

The building at 5235 weatpoint dr, is full of white and Hispanic racist management! They have and are continuing to get rid of all Black leadership.! They continue to allow a certain staffing agency to bring in none English speaking associates! You can’t even do a counseling with an associate unless you have an interpreter on hand, which in some cases wasn’t easy to do! They continue to allow this agency to talk to the black leadership any way they see fit! The buildings Leader is Spanish, all the Directors are white now that they have gotten rid of all the black managers, they are either white or Spanish! The Sr HR rep is included in the racist behavior that goes on in this building! She encourages just as much as the White/Hispanic leadership does. Reach out to me if anyone wants to know more!!!

Definitely the driver Eric and a person called me from Kansas City the most atrocious attitude I have ever dealt with the most audacious complaint The thing is that she played the victim card very well and it's like she's done this before Eric is a completely lazy feck he left my stuff on the balcony and didn't even bother to take it downstairs he was rude and condescending and sexist towards women and racist and by the way I'm white and I'm in a relationship with a black woman and I'm a white woman and my wife was racially discriminated against by him they said the n word towards her and I am fed up with this Nazi company they need to be shut down Make complaints against their butt and then on top of that she lied and said I was a hostile person and yet she's the one that's lying typical oh and not to mention the fact that my delivery was supposed to be picked up today on Wednesday the 18th at 9:00 and 12:00 2026 so don't ever use this company ever and I'm blacklisted

horrible communication. i bought a hood for my car, no communication whatsoever. was told i would receive a call to set up an appointment time (never did), called customer service and they said there was no number left for them—which i know is incorrect. customer service call itself was great, he made sure to take my information and get my package here earlier in the day before i had to go to work. delivery was horrible, on the call i was told they’d call 30 minutes prior to dropping it off. that did not happen. there was also supposed to be a signature required, as it’s a big and expensive item. no knock at the door, or doorbell rung, left the item a significant distance from the door. the box was damaged and partly opened, thankfully no damage to the hood itself!! i didnt have a choice in the company who was delivering, but now i know in the future to avoid an item if its maersk doing the job.

PURE HELL!!! AND DISREGARD FOR HUMANITY!! MY ART SAT 8N THEIR STORAGE FACILITY FOR DAYS AFTER HAVING IT BE PROMISED TO SHIP. AND THEN ARRIVED TO FLORIDA 1.5 HOURS FROM MY CLIENTS HOME FOR 3 MORE DAYS... THIS COMPANY SHOULD BE SHUT DOWN FOR FRAUDULENT BEHAVIOR.

Si vous n'êtes pas pressés passer par cette entreprise, la livraison une catastrophe ! 6 jours d'attente avant que le colis ne parte de chez eux! À fuir!😡😡😡

Horrible, horrible, and more horrible.

We are working with Maersk for more than 7 years. We are happy with their service.

I ordered a sectional from Sam’s Club. It was a Serta sleeper sectional. They hired.Maersk to deliver. I received a message saying it was going to be delivered on February 10. I called them because I was expecting my delivery on the third. When I found out that it was going to be left in the lobby of my new apartment I requested to refuse it. I was told that someone would call me in advance and that I could talk to the drivers about bringing it up since I’m 64 years old and could not get it up myself.

Fast-forward I got a message saying that my delivery was happening while I was sitting in an airport in Denver. I called the company and told them I wanted to refuse the delivery. I also expressed my issue that I was supposed to get a phone call and they were supposed to schedule with me as per my first call to the company. I was told they would reschedule the delivery for two days later and that he would send it with a crew of two people so that they could get it up to my apartment for me. I thanked him for his kindness and was feeling blessed.

When the day came for delivery, I received a message from Sam’s Club saying it was already delivered. I left work went to the apartment and this massive boxes were just left blocking the entire Mail room of my apartment complex. As I am a new tenant, I felt very badly about it.

I ended up opening the boxes and trying to take it up in pieces subsequently, I hurt my back in my shoulder and all I wanted to do was just refuse the delivery. I want to refuse it before they even had it in their hands and they would not allow me to do so.

After talking to two employees, my take from this company is do not believe what they tell you because they do not mean it. I would never order anything or have it delivered by their company again. I guess I’m going to have to be more careful in knowing who is doing the delivering when I order from trusted companies