Maersk Group Reviews 

Would be zero stars...

Delivery Dispatcher called me that morning and let me know that the driver would call me 1 hour prior to arrival. At 12:35, driver called and said he was an hour out. I left work at 1:20 to meet him. At 3:25, driver was a no show. I texted the dispatcher to see what was going on. No response.

At 3:58, a neighbor told me that my crate was sitting in her driveway. Please note that everything had the correct address on the pallet: 2008 B*** Way. It was delivered to 5200 M*** Loop. Wrong number. Wrong street. I immediately texted the driver that he delivered to the wrong house. I saw that he read the message right away.

I texted the dispatcher at 4:12 and explained we were due for a big thunderstorm to blow in at 5pm and that the pallet was electronics and labeled "Keep Dry”. I told her I had no way to move the 300# pallet to my house from where he left it. Within a few minutes, said the driver was on his way back, but was 45 minutes out. I asked that she ask him to hurry due to the weather. She agreed.

Since his “hour out” the last time was 3 hours, I drove to my work to borrow a pallet jack, had to load said pallet jack into my personal car (not truck) and bring it home. Then had to unload it and relocate the crate. After 5 (when driver should have been there), I let the dispatcher know what I had done.

If I had left it and waited for the driver, it would have gotten damaged by the storm (tore off shingles in the neighborhood and flooded the nearby creeks). Would have been a claim in the thousands. I requested reimbursement for a car detailing (from lugging the pallet jack in my personal car) and for lost wages (I lost 3 hours of work because driver was not there when he initially said he would be). Driver delivered to the wrong house number, on the wrong street, and even was audacious enough to forge my signature (since one was required). Mike Hess confirmed payment was stopped to their contracted agent, but he ignored my request for compensation.

Very poor service, this is the second time I have used their service to ship a container from the US to Armenia, the ships' final destination is Poti in Georgia, and again the dates keep changing, there are constant delays, especially in Ambarli (Turkey), why does the ship stay in Ambarli for a month?

The order, according to their tracking system, arrived in Aurora, CO on Wednesday. It took until Friday to get it from Aurora to Centennial, an adjacent town. I called to check on the package (9 boxes containing a rather expensive handmade dining table) and they assured me it would be delivered on Monday by 11am. It wasn't. I called back to find they hadn't scheduled it on a truck after talking to me. I now will be waiting until Tuesday afternoon to get my packages. I'm recommending to the company where I made the purchase that they use a different shipper in the future.

They need to shut this play down or go under new management ‼️

I wish I had zero star choice, this company has not humans to work for them, only bunch of idiots. they ship to wrong port and caused over $12000 extra cost still I dont have my pickup number

My order is scheduled for 9/10 in spite of the fact the package shows it is in my 4,500 person town on 9/4. After finally being allowed to speak with some at the specified number, the agent said “that’s not correct”.

Just horrible service.

Worst delivery company I have ever interacted with.

Our experience with Maersk has been extremely disappointing. Over the years, the quality of service has declined significantly. The online chat support is ineffective—they frequently direct customers to email channels where responses are delayed for days, if at all. The phone services have started doing the same…. Soon they wont even attend to customers and it will all be AI…. Imagine how horrible the service will be then.
Since the company eliminated local sales representatives several years ago, resolving issues with people who have common sense and knowledge issues and that you can reason with things have been horrible & it has become increasingly difficult to secure space on their vessels or receive accurate rate information without excessive delays. It raises serious concerns about the company's ability to meet the needs of its customers.
Additionally, we’ve encountered repeated instances of being billed for charges that appear invalid or unjustified. When these are disputed, the explanations provided often are just automated responses and you have to dispute it 100 times to get it resolved properly. We've also experienced bookings being rolled under questionable justifications, such as missing False ”mandatory information” Ex. Fax numbers or Tax items/ Emails things that are NOT in fact mandatory—despite our 15+ years of experience and familiarity with documentation requirements across multiple carriers there staff has no care for customer service and prefer to damage there clients.
Compared to other major carriers we work with, Maersk’s customer service, operational transparency, and accountability fall far far short. We strongly advise others in the industry to Avoid and consider other options when considering Maersk as a logistics partner.

Do you prefer slow communication, no response, non-relevant questions, which you will answer within an hour but they will reply back in a day, absolutely no client-focused approach and simply do-not-care philosophy? In the meantime, you would be looking at days of demurrage? Then go for Maersk, you won't be let down. They might be worst within logistics. Tuktuk drivers can probably bring your container more efficiently and with better customer satisfaction. Needs serious change in the company.

I would have hoped that a company like Sam’s wholesale would use a reputable company, but, not so . They give you a date I stayed home from work and no show ,also impossible to track a complete disaster that make Sam’s look horrible!!!

THE WORST FORWARDING COMPANY IN THE WORLD! THEY WILL MAKE SURE THEY CHARGE YOU EVEN IF IT'S THEIR FAULT. YOUR CONTAINER WILL CHANGE ETA AS YOU CHANGE YOUR SOCKS, AND IF DELAYED THEY NEVER SAY SORRY, BUT THEY WILL MAKE SURE THEY WILL SEND CHARGES TO YOU FOR ANY DELAY. THEY WANT YOUR TERITORIAL CUSTOMS TO CHECK THEIR WEBPAGE FOR MANIFEST OR SEAL CHANGES. NEVER IN THE WORLD A COMMISIONER OF CUSTOMS WILL ENTER EACH FORWARD'S WEBSITE TO CHECK CHANGES OF maersk. YOU AND YOUR SYSTEM NEVER WORKS SHARP, YOU MAKE AN ORDER FOR TRANSPORT ON 21, ON 25 THE SHIP ARRIVES IN PORT AND ON 29 THEY DIDNT ASSIGNED A CAR PLATE NUMBER AND YOU CANNOT DO THE TRANSIT IN TIME, BEING PREESED BY OTHER CIRCUMSTANCES. THEY WORK SLOW OR AT ALL, THEY DON'T CARE ABOUT THE CLIENT, ALL THEY WANT IS TO GET MONEY FROM YOU!
LET'S SHOW THEM WHAT MEANS FOR US CLIENTS BY TURNING OUR BACK TO THEM.

Schedule an appointment for pickup a week ahead of time, i left my number and communicated that I will take off a day from work to wait for them. OI then received a confirmation email saying no additional action is needed. On the day of the pickup, I received a call from the company to confirm the appointment, and the message was "We are calling to confirm, please call us back and use your reference number..." The message was incomplete and she hung up before providing me with the complete confirmation number.

I called them them 9 times over the course of several hours and they finally picked up the phone only to have her tell me that they had called to rescheduled, I knew immediately that they were lying.

They wanted to reschedule for another weekday but that is not possible because I do not have the luxury of taking another day off of work. They showed no remorse and hung up on me.

You can see why this is an extremely frustrating experience when a company set up a system yet fails to adhere to it. When you plan around that commitment, it is incredibly unprofessional and disrespectful for them to disregard your time.

Always problems with documents as they are changing rules everytime. Never again.
They are now in my personal blacklist!
Not recomend to anyone to use them. Better pay few 100 more to others but get shippment without complications and on time.

I do not recommend maersk line.
My container departed Antwerp port to Takoradi on the 29th of April and was expected to arrive on the 8th of June. I bought a ticket to ghana based on their ETA but had to return back to Europe because the ETA kept changing from 8,22,29th June to July 13,14, 17,18th July to now 6th September 2025. I had to pay for €245 detention charges because based on their ETA of 13th July. I needed 7 days extra since my next flight to ghana was on the 28th of July only to and was arriving on the 13th of July. To my surprise i received the news the ETA has been changed to 6th of September 2025. All my investments sits elsewhere and client have decided to look elsewhere. Maersk line NEVER AGAIN!

I would rate a 0 if I could. Highly unprofessional, doesn’t keep records, rude. Good luck!

This has been one of the worst experiences I’ve ever had with a company.

Their customer service is awful, and their communication is completely unprofessional. I waited for days for my delivery, and when they finally came, they left without even attempting to hand it over.

To make things worse, they falsely marked it as a delivery attempt and even changed the timestamp to cover up their failure. This is dishonest and unacceptable.

The representatives I dealt with were rude, disrespectful, and clearly had no regard for the customer.

They claimed they would return tomorrow to deliver, and I really hope they do — but at this point, I have zero trust in this company.

Absolutely disappointing and unprofessional service. I do not recommend Maersk to anyone.

IN 3 MONTHS THEY CAN'T MANAGE TO DO THE SHIPMENT OF MY CAR, THAT'S JOKE NOT A QUALITY COMPANY.
AND THEY TAKE A LOT OF MONEY FOR IT.

Zero stars is too many. This company is TERRIBLE to work with! I had a freezer delivered and the drivers damaged my walls and tore a chunk of my trim board off. The claim has been open for months and I cannot get anyone to call me back. It’s so disappointing.

Maersk Ireland are embarrassingly incompetent. I have been trying to clear a container for the last few days at Dublin port . They are worse than useless to deal with .

Ordered a Genny from Sams Club and it was delivered by a Maersk Driver. It was a perfect experience. Item arrived on time with regular necessary updates of the shipment. Joe Medina was the driver.