UPDATE: (09/08/26) Still not heard from magnitone despite their response. Received a replacement facerocket as my last one kept cutting off....now this replacement has been doing the same since i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I forgot to add voucher code of 15% off discount and realised just as I tapped the payment button. I messaged Magnitone and very quickly got a friendly email message back from lovely Priyanka saying s... Toon meer
Bedrijf heeft geantwoord
I haven’t received my order that I placed on 29 November. It’s for my daughters Christmas present 😪. Now I've checked and apparently it was attempted to deliver on 1 December but there wasn't any car... Toon meer
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I emailed Magnitone as the xoxo micro sonic soft touch silicone cleansing brush that I’d purchased two months ago had stopped working. They replied within an hour and have sent out a replacement. I al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Supercharging Skincare since 2013. Discover our range of award-winning cleansing brushes, microcurrent facial toning devices, hair removal tools, microfibre cleansing cloths, vegan skincare & more!
Contactgegevens
Verenigd Koninkrijk
- help@magnitone.co.uk
- www.magnitone.co.uk
3,5
Gemiddeld
182 reviews
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Amazing customer service
21 april 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Hi Mrs Finan, thank you so much for giving us 5 stars. - You made our day! Warmest regards, MAGNITONE Support Team
Excellent customer service from Agne
Excellent customer service from Agne - quick response and extremely friendly and helpful on emails. Definitely will purchase from Magnitone again.
19 april 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Hi Louise, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations! I'll make sure that Agne receives your feedback. I’m sure it will make their day! Warmest regards, MAGNITONE Support Team
Amazing customer service
Always love Magnitone products. I buy them for my daughter too. I couldn’t be without a cleansing brush, it’s made a huge difference to my skin and it shows as soon as I don’t use it.
I have found Magnitone to have THE best customer service, which is such a breath of fresh air these days.
Well done Magnitone, fabulous products supported by outstanding customer services. Well deserved five stars.
12 april 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Hi Amanda, thank you so much for leaving us such a wonderful review. You’ve left a smile on the faces of our whole team with your kind words. We're so glad to hear that you and your daughter are loving your Magnitone cleansing brushes. Warmest regards, MAGNITONE Support Team
Really great customer service
Really great customer service! Issue resolved in a few messages. Absolutely thrilled. I love my magnitone brush its helped with my acne skin. I get lots of compliments about how good my skin looks since I started using it. Also recommended to a friend who loves her bare faced 2 as much as I do.
Thanks Magnitone!!!
7 april 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Thank you so much for your wonderful review, Therese! We're thrilled to hear that the Magnitone Brush is working well and that you are enjoying it. We take pride in our Customer Service, if there’s anything else we can do, please let us know. Warmest regards, MAGNITONE Support Team
I got the Lift Off machine and am very…
I got the Lift Off machine and am very happy with the results. To test I used it morning and night for a week and there were definitely visible improvements. People have commented on my fresh looking skin ! I use a aloe vera gel as the ones advertised as conductive are super expensive. My only niggle is the on/off/power button is a bit small and takes a big to figure out the 4 different settings. Overall very happy. 8/10.
7 april 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Hi Tamsin, thank you so much for your positive feedback. We're thrilled to hear that you enjoy using the LiftOff device as much as we do 💕️. It's good to know that to switch your LiftOff device into Mode '1', you need to press the '+' button and then select your desired mode based on your comfort level from 1 [Low] to 4 [High]; similarly, to reduce the intensity, press the ‘–‘ button. To switch your device off, you can by either pressing '+' button on mode 4 or '–' on mode 1. Please let us know if we can assist you further. Warmest regards, MAGNITONE Support Team
Great customer feedback from
Great customer feedback from
Contact with help centre. Quick and helpful reply
21 maart 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Hi Claire, thank you so much for your kind words. We're really glad that your issue was resolved promptly and was helpful. We're here for you anytime. Best wishes, MAGNITONE Support Team
Just really great
Just really great, personal and responsive customer service. So helpful and friendly!
18 maart 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Hi Kady, thank you so much for your review! We’re so grateful that you took the time to share your feedback with us. We're here to help. Best wishes, MAGNITONE Support Team
Amazing Customer Service!
Unfortunately my BareFaced toning brush did not charge so I emailed Magnitone for some help.
I was blown away with the customer service, not only was it prompt but extremely helpful, and friendly.
I was lucky enough to have Agne Vaicaityte as my Magnitone representative, and I was able to receive a replacement product.
15 maart 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Hi Shareen, thank you so much for your positive review. I'm sorry to hear you had issues with your BareFaced toning brush, but I'm very happy that our team provided you with excellent service. I’ll make sure that Agne receives your feedback, she'll be thrilled to hear your kind words. Best wishes, MAGNITONE Support Team
Absolutely rubbish
Absolutely rubbish! Magnitone barefaced brush stopped working after 6 weeks. Despite contacting customer services several times I had no response. I had to contact my credit card company to intervene and refund me as goods sold were not fit for purpose. Appalling customer service, do not use this company. Order no #M30699, warranty registered 26 Nov 21, several emails sent but no reply to date.
13 maart 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Good afternoon, and thank you for your review. I'm very sorry to hear that you're having issues with your Magnitone device and that your query hasn't been resolved yet. - This, of course, is not the experience we want our customers to have, and I would like the opportunity to investigate your feedback further. Unfortunately, I cannot locate your account details. If you wouldn't mind, could you please update your review with an order number? Alternatively, could you please send an email to help@magnitone.co.uk with the subject line 'TRUSTPILOT' and your order number, and I'll look into this right away for you? Thank you for bringing this to my attention, and I look forward to hearing from you soon. Best wishes, MAGNITONE Support Team
Amazing service!
My shaver stopped working, contacted customer service as it was under warranty, had replacement sent and amazing, quick service! Very helpful!
6 maart 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Hi Amy, seeing that you had a 5-star experience is the best thing we could hope for! Your review means a lot to us. - We're here for you anytime. Best wishes, MAGNITONE Support Team
Excellent customer service
I recently had a problem with my cleansing brush what I purchased a while back, Agne was very helpful and dealt with my problem straight away. Great customer service. Thanks very much!
Nicola Haydock
1 maart 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Hi Nicola, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us - and we're glad to hear that Agne was able to help. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Best wishes, MAGNITONE Support Team
Outstanding Customer Service
I got in touch with Magnitone as I was having problems with my item.
I was (and still am) delighted with the Customer Service I received, to be honest I was a little taken aback as you don’t receive this type of service very often these days.
Well done Magnitone I will definitely be shopping with you again.
Angela Rowland
28 februari 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Hi Angela, we’re incredibly grateful that you took the time to share your feedback with us. It makes our day to hear that we were able to provide you with a 5-star experience. Thanks again for your kind words and for being a fantastic customer. - We're here for you anytime. Best wishes, MAGNITONE Support Team
Fantastic customer service
Purchased a Magnitone lift off from their site in dec 2020 and it worked perfectly for just over a year but then suddenly stopped holding a charge, so I contacted magnitone and within a week I had a replacement! they didn't even ask me to send the faulty one back superb customer service highly recommended company.
25 februari 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Hi Leah, we’re so grateful that you took the time to share your feedback with us. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thank you for your kind words. - We're here for you anytime. Best wishes, MAGNITONE Support Team
Excellent company.
Excellent company.
My Bare Face 2 just stopped working, emailed customer services who replied immediately , Lydia asked me a few questions, next thing they are sending me a replacement which I have received today 3 days from beginning to end cannot complain about that.
Brilliant
22 januari 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
I'm glad we got this resolved for you! Thank you for taking the time to leave a review. x
Fantastic communication with this…
Fantastic communication with this company, had a gift and not working, happy to send out replacement as previous was faulty, 5*
21 januari 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Thank you for taking the time to leave a review. I'm glad we could get this resolved for you. x
This was given a Barefaced 2 as a gift…
After I wrote this review Magnitude promptly sent me a new Barefaced2 that has worked perfectly. So far no battery issues. And I do love to use the Barefaced brush on my face, but prefer to use once a day.
This was given a Barefaced 2 as a gift in November 2020. I've loved using it, but only occasionally once or twice a week. I had an issue charging it a few months after purchase. Now, after I charge it all the lights come on, but the brush head doesn't rotate. Have tried running down battery and recharging, but no luck. So it would seem that after about 14 months my brush has died, and I didn't even use it that much.
20 januari 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Sorry to hear about the issue you're having with your BareFaced2. If it hasn't been used much, it is likely that the battery has become dormant. We recommend running the battery down then leaving it on a long charge - overnight, at least 12 hours. Then run down again and repeat the long charge. After 2 long charges, this should re-set the battery.
If you have tried this and it still isn't working, please contact our customer service team at help@magnitone.co.uk and they can look into issuing you with a replacement device.
I would definitely recommend Magnitude
I would definitely recommend Magnitude. My contact Georgie was very prompt with dealing with my issue .
20 januari 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Thanks for taking the time to leave a review! Much appreciated x
I’ve had 3 magnitone machines that…
I’ve had 3 magnitone machines that don’t work! They charge up but don’t switch on
14 januari 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Sorry to hear that this has been your experience with MAGNITONE. It's very unfortunate that you've had ongoing issues with your devices. If you've been in touch with our customer service team, I hope we could've resolved this for you - if not with a replacement, with a gift voucher or a refund*. Our customer service email is help@magnitone.co.uk
(*refunds can only be issued if you have bought directly from our website)
Had a fault with my Magnitone
Had a fault with my Magnitone, emailed and sorted with a replacement within four days, Brilliant aftercare
14 januari 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Great to hear. Thank you for taking the time to leave us a review!
Great website and products
Great website and products! Customer service top notch, had problem sorted immediately!!
13 januari 2022
Review zonder uitnodiging
Antwoord van MAGNITONE
Amazing, glad to hear we could get this resolved for you so quickly. Thank you for taking the time to leave us a review!
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