makati-express.com Reviews 

Worst freight company. Worst customer service. The lady on the phone was so irate. Box was sent November 11, 2021 from the US. Estimated arrival was Feb 03, 2022. It's now March 08, 2022 and the lady said the box status is incoming. Box is still in Cebu, not in Iloilo yet. Took them 3 months to ship from the US to Cebu and over a month to ship from Cebu to Iloilo. Worst company ever.

I had my box (jumbo+bulilit) collected Oct. 25, 2021, but until now we did not receive yet the package. The issue started when the package loaded in different container with 11 days apart departure date. Odette typhoon hit Cebu and they have a valid reason now to tell me about the delay of my shipment arrival due to port congestion and clearance delay which is I can consider it as a customer. Prior to that, I requested on Nov. 18th via whatsapp customer service that whichever box will arrived first should deliver it right away without waiting for another box to arrive since my city is just 2 hours away from Bacolod. It's already Jan. 31 and the first box already in Bacolod since Jan. 22 waiting for the 2nd box arrival so they can arrange the delivery to my City. The issue started from Makati Staff and the management should do something to atleast meet the customer expectation. I won't mind these delay if they consider my request of delivery. Should I wait for another month to receive my package??

P.S.
Aside from DELAY issue I hope my package are still in good condition coz any alibi from your side are no longer acceptable!

Two boxes i sent is still in transit .Its been four months now.. i always track my box and it always apper that the estimated arrival will be oct 18 (that would be its third month in transit) i sent it since 2nd week of july.
Iam very worried.my friend and i sent it together at the same time and with the same agent. Her family are already enjoying it since oct 25.
The office in the phils dont even answer questions clearly as if they dont know what to tell customers like me that is very worried. Poor customer service!

If only you can give negative star rating, this company- Makati Express operated by Prime Express Group deserves it. They collected my cargo on the first week of May from the UAE and it arrived in Manila only in July using the crane accident in Taiwan as reason for the delay. Delivery was done only on the 2nd week of July. The most horrifying experience for an overseas worker like me is to see the hard-earned items sent to my family looking like trash. The worst part is that they have intentionally damaged the bottle of the fabric conditioner just to blame me for their carelessness. The cut was not crooked but precise. My items were neatly packed in separate boxes inside the box this is why it is unlikely for anything to be damaged except it was mishandled. The box obviously was wet from the rain since it was raining during this time in the Philippines. After I complained on their page in Facebook, another client has posted the same issue. His box was also wet and again the same pattern, a liquid container at the bottom of the box got conveniently damaged. You know there is foul play in this, since the liquid magically found its way up to the top of the box same with mine. Makati Express deleted his comment but I got the chance to reach out to him before that. There is no positive feedback until now from Makati Express since they are saying they are still "investigating" the issue. I am writing this review to warn other customers so that they will not be victimized like us.