M&Co Reviews 

Shocking customer service. Returned 4 items, securely packaged via inpost locker. Only refunded for 3 items. I have since emailed 3 times and phoned once to be fobbed off stating that only 3 items were returned. This is not acceptable. The duty of care falls to the supplying company once the goods were transferred into the care of the courier via inpost. They appear unwilling to investigate with inpost and I am now out of pocket by £26. Shocking customer service who think just by ignoring my complaint, I will get fed up and forget it.

We returned an item 10 days ago. Received a return confirmation email which stated we'll be refunded in 5 days. It's been 10 days, we have not received our refund.

Don’t order from this company - I’ve been chasing a refund for weeks, they don’t respond and they still haven’t refunded - I’ve had to report to my bank and credit card to chase this up - absolutely disgusting

Happy with service and products.
Arrived in good time and online information was confirmed too.

Affordable quality clothes. Regular updates about order tracking. Recommended

I did like my dress good quality
Will use this company again

Pretty shocked to pay for packaging and postage, but then also to pay for a return. Usually if you pay P&P on the order, returns are free, I won't be ordering again.

Very happy with purchase,came in good condition when arrived.Happy Customer.

Returned a blouse ,supposed to be size 12 more like a 16. Why was i charged £5 postage? not my fault sizing all wrong. Also why no return label in parcel ?

I have never had any problems with M&Co their clothes always fit perfectly especially jeans, the petite length is always perfect for me.

Ordered 4 tops they came within a few days all lovely love this shop ❤️

I ordered 2 dresses and unfortunately only one arrived. The company are refusing to refund or resend the other dress. They claim the dresses were weighed and sent out with that weight. I was practically called a liar and a thief. I have contacted the Police and I am going to contact their HQ. Customer services refused to let me speak to someone senior.

I received a dress that I love but it's faulty with a large faded patch. I have emailed M&co but they are not getting back to me. I should not have to pay £5 to return an item that is faulty, or pay another £2.99 for a replacement.

I’m absolutely appalled by this company’s return policy. I purchased a jumpsuit and paid £2.99 for delivery, which was perfectly reasonable. However, when the item didn’t fit and I requested a return, they deducted £5.00 from my refund to cover return postage.

The jumpsuit only weighed 344g and could easily have been returned through Royal Mail for far less than £5.00. Charging more for the return than the original delivery cost feels excessive and completely unjustified.

It’s extremely disappointing to see yet another company using inflated return fees to take extra money from customers. I won’t be purchasing from them again.

Though I have purchased M&Co clothing from a physical store before, this is the first time buying one line. Brilliant service. Kept up to date as to when my items would be despatched, then again when the courier had them. Arrived really quickly. This is the only company I can buy jeans from and they fit perfectly. Lovely fit and quality.

I am very petite (5ft, size 8) and have always struggled with buying clothes, especially maxi dresses and jeans. I have used other retailers for several years but find their petite ranges hit and miss.

I came across M&Co last summer on an advertisement on Facebook and decided to try them out. I bought two maxi dresses from the petite range and they fit me perfectly. Tried them out again recently, receiving my order today, where I bought two tops, a cardigan and jeans and all items fit me perfectly. I've never come across a petite range before where I haven't had any problems with the fit of the clothes. Very happy thanks and will be sticking with M&Co from now on.

Always a great experience!

Watched the item Really lovely then it went down to Half price
. Wow I was elated Everyone loves it It’s super to wear & looks a million dollars Thank you!