Mann Countrywide Reviews 

Just plain incompetent it seems…we put out home on the market with Mann, Paul Goldsmith to be precise, who came across as a genuine and upfront guy… Then the fun started which immediately made us feel uneasy…the photographs done were ok, but the layout drawings were wrong (from supposedly an architect moonlighting when work was slack, doing pictures for estate agents!). The write-up they did was poor to say the least, so I wrote one and insisted it was put out in place of theirs… Initially they said they had people lining up to view property in our road, but it was almost two weeks before the first viewing…which they insisted doing as ‘that was best’…and asked if we could vacate the property whilst they did the viewings… we had three viewings, and invariably Anne Underwood. who was managing the viewings, was late… we had potential buyers parked outside, us waiting to leave in our car, and all waiting on Anne Underwood…!! She handled two viewings, neither of which made an offer, and Paul Goldsmith handled the first viewing, with the same result… I handled the fourth viewing myself, as I was told by Anne Underwood that she had someone in the area who would like to view, but simply could not handle it…!! So I handled it myself, and guess what, yes I sold my own home… Since this time, having decided to go with Mann’s own ‘Conveyancing Direct’ legal service to handle both the sale and our purchase, it’s been a disaster… almost zero contact, except for an occasional email from the ‘legal team’…not being able to get through in the phone, after being redirected by ‘customer service’, the phone just rings and rings or you are cut off… Having had such poor service I asked Mann at their Rochester office for updates, thinking I was paying them almost 6k for a service, but hardly ever heard from them…so the upshot of that was they simply did not answer emails, or when phoning, they were all so incredibly busy, no one was available to talk to you…except for Ben…who I must admit was always polite in the phone…I was advised (warned) by another estate agent that Mann’s were poor, but just took this as professional rivalry…I now wish I had listened to him… I WOUOD NOT RECOMMEND MANN COUNTRYWIDE TO ANYONE, EITHER FOR SELLING YOUR PROPERTY (OR BUYING INLESS THEY ARE THE SOLE AGENTS AND ITS THE HOME FOR YOU)…AND DO NOT USE CONVEYANCING DIRECT, WHICH IS THE ‘COUNTRYWIDE’ GROUPS IN-HOUSE l PROPERTY CONVEYANCERS…THEY ARE, HOW CAN I SAY IT, JUST PLAIN USELESS…AND ALMOST COMPLETELY NON-CONTACTABLE, AND DO NOT RETURN CALLS OR CALL YOU EVEN WHEN THEY SAY THEY NEED TO SPEAK TO YOU, SO BEWARNED…!!

As a new landlord, I have been really impressed with the service and professionalism shown by Lee, who has been working hard to get my property let at short notice.

His knowledge of the rental market is just superb, and he has kept me up to date throughout during the whole process. What he doesn't know isn't worth knowing, so overall the whole process has been super smooth. A+++

Might be worst possible viewing experience I’ve ever had, was told to come an hour early and then had to wait outside for 40 mins while someone from the office called Charlie called me to tell me the person carrying out the viewing was still going to be late and was so unprofessional on the phone “because it’s not poor Ben’s fault he was late”. This is Mann Rochester and my 2nd awful experience after being told I needed a decision in principle to view a flat and didn’t let me view

Was shown a possible rental by Samara in the Lewisham branch. She was very friendly, professional and informative. Definitely recommend.

The agents are always responsive to inquiries and are very helpful.

All online flat photos are authentic. The homes are in excellent condition.

Additionally, they ensure that the home is professionally cleansed prior to your move-in.

Every (minor) concern I had has been resolved swiftly.

Strongly endorse them

I'm at the beginning of my tenancy with Mann Countrywide, Canterbury branch, and so far I've had nothing but a positive experience. This is in large part due to the letting agent, Danny, who has been professional and friendly from the start. He's been patient with all my questions and has made the entire process very painless. Looking forward to a good working relationship going forward as a tenant.

Terrible service, broken promises, dishonest and inexperienced staff. They promised a quick sale but it took 9 months. This was without a doubt the most stressful times using an estate agent. I will never ever use them again!

I don’t even know where to start with this review.

We are currently in the process of buying a property with this company through their office in Sydenham. I say that, but they seem to have put the property we have had an offer accepted on (i.e. sold subject to contact) back on the market. They haven’t told us about this. As it has not been advertised as sold subject to contract, we will find out where we stand legally and take action.

Originally, we had also put our property up for sale with them. We found the branch manager (and her assistant) at the time to have been upfront, efficient and responsive. Since both have left the company, our dealings with Mann have been nothing short of exceedingly poor. From being lied to about how many people were booked in for viewings for our property, to receiving calls for viewings months after we had accepted an offer to sell it, Mann have demonstrated anything but professionalism.

For me, they have zero idea what they’re doing, and their communication skills render newborn babies speechless.

Now that the property we were hoping to buy is back on the market (behind our backs), this would suggest that Mann are also untrustworthy.

Steer clear would be my advice.

If you are a landlord, do not let this company manage your property! They take 10% of your rent for doing nothing. You often have to chase them for payment. They seem to pay when they want and the amount they want. They are so frustrating to deal with. They use over priced tradesmen (or mark up the costs on work that needs doing). A weight has been lifted now I do not have to deal with them anymore.

As a mental health worker of 19 years, I would describe Mann Estate Agents as disappointing. My next door neighbour is a Mann Tenant who is a vulnerable woman in her mid-70's and suffering from a sensory impairment. Despite her age and condition, she has experienced targeted bullying from her young upstairs neighbours (also managed by Mann). They not only deliberately removed the light bulbs from the communal hallway to leave the woman in darkness and disorientate her, but they have previously poured a bucket of water onto her head from their window and continuously drop heavy objects on their floor above her head regularly, which in turn have caused concerning large cracks in her ceiling, make her jump and caused her sleep insomnia. The neighbours have cameras set up in the communal hallway to watch her movements so they can intimidate her when she leaves/returns to her property. The neighbours throw objects at their internal door which is adjacent to hers and make loud noises throughout the day and night to cause her distress. This was witnessed first-hand by a visiting police officer and can be clearly heard by myself and my partner in our next door flat.

Despite hours of footage submitted to Mann's Beckenham office and Head Office, Mann have left her without support and refuse to look at the footage (which had also been submitted to the Police).

Mann have been made fully aware of these activities and continue to take no action.

My advice is to avoid this business if you can find alternative services.

Only rating one star as I can't give it a zero!!
I live next door to a property that Mann in Beckenham have rented out. I've had nothing but issues with the next door neighbours. I've had noise nuisance since they moved in, but it has recently transpired that the noise I've been hearing has been harassment towards the elderly lady in the flat below. The perpetrators are a daughter aged around 28, and her mother - both of whom should know better! They have poured water over the lady out of the window, pile up crates of dirty waste outside the front of the house, including chewed up food on her windowsill so she can't open her window, taken the light bulbs out of the hallway so she can't see where she's going (including one I installed of my own so knew it was working and was gone by the next morning), two cameras on the internal hallway to watch when she's coming and going, and myself and my partner, and new neigbhour downstairs are unable to leave our house without a camera phone being pointed at us, and deliberate harassment if we're having a conversation outside our own front door. Both properties next door are rented through Mann who do not accept any responsibility. I am yet to have a satisfactory response to my complaint before going to the Ombudsman. The police and council are fully aware of the goings on, yet it's still being allowed to take place. I wouldn't touch this estate agent with a barge pole!!!

Lovely estate agents. Very thorough. Jodie and Kara were such lovely ladies! Thank you

We met with Robin from Mann, Beckenham who confirmed he would assist us with a rental property. The very next day we were emailed a suitable property and called to arrange a viewing. Robin said he would collect keys and call back with an appointment time/date. From this moment, we never heard from Robin again!! I tried chasing and eventually spoke with Robin’s manager who advised the property had been let to another client. The manager apologised and advised Robin would call back to explain the situation. As expected, we did not hear from Robin. So, moral of this story is beware! Mann in Beckenham have a preferred list of clients and if you are not in the preferred list, you have no hope of a rental.

This Company is by far the worse company I have ever had the misfortune of dealing with. The branch in Portsmouth never return calls or emails, I have been trying to get a deposit back on a flat for over a month now after my father died.
I have sent endless emails and made lots of calls and just get ignored. The manager Lee is probably the worse one of all. Avoid these at all costs

Amelia provided a fantastic service. She was extremely professional whilst being friendly, kind and caring. She met me at the train station to take me to view three properties then dropped me back to the station again. Nothing was too much trouble for her. She certainly went that extra mile. I really appreciated what she did and would highly recommend Amelia without a shadow of doubt. Thank again.

Had just had an excellent experience with Mann Sydenham. Communication excellent, transaction very smooth and house let very very quickly. Thankyou Misty and Dominika 👍

I called the agent and I was proposed to buy off plan without showing you anything but pictures. They dont even have a show home!!! I told them I dont understand how I can buy anything for 400K without even seeing a showhome. And they just explained that this how hot is the market now. On the other side they claim they have been inside and the apartments are very nice. I think this is unprofessional and unethical.
I don't think they actually care about the customer.

This is Absolutely bad experience l had with mann. I have given holding deposit on 10th of August and they have called me and inform the flat has gone on 18th. The same day l have sent all my details to get my money back and this is today 24th August. I haven't get money back. Now no flat and no money also. Very bad experience.

Initial conversation with Catford branch was very good so gave them my flat to let. Never again. Appalling photos put up on rightmove which did not market a victorian conversion flat with garden in a conservation area at all. Consequently, poor viewings in a fast moving dynamic market. Mann did correct this but I lost valuable time which ultimately cost me rent money. Original letting contract was returned by me twice with basic mistakes and the new tenancy agreement has been sent back twice because Mann cannot get the names of landlord correct. It looks like it won't be ready in time for the agreed start date so I will lose more rent.
Mann don't seem to understand the basics of letting and have lots of young, inexperienced staff who are not being supervised by managers. When someone is on leave - no one else can get the job done.
Hugely disappointed and costly mistake for me

Absolutely disappointed and regretting I chose MANN woolwich , Victoria wasn’t supportive and helpful at all, I rented a house 3 weeks ago, when I went in there was no hot water at all. Been chasing and going to the agency in woolwich every day and until today there is still not hot water in the property. Never ever trust them especially Victoria. I can’t believe that in 21st century I need to use kettle to have shower . Thank you @mannwoolwich