Morris Dibben Reviews 

Unprofessional and quite aggressive interaction with a male member of staff. Not a pleasant experience.

Appalling non existent service, trying to put in an offer on a property they have for sale, left 3 telephone messages and 2 emails, that’s a week with no reply.
DO NOT USE THIS COMPANY

Terrible experience from Josh at the Woolston branch. Very keen to be my best friend to get me to book viewings but making an offer was very different. I made an offer and increased twice. I didn't hear from him for a week despite numerous calls and emails. He then called out of the blue to say my offer was accepted. 3 hours later and after I had started setting up my solicitor and mortgage he called back to say it wasn't his fault and he didn't want to start a bidding war but that's exactly what he did. He called the others to tell them they weren't successful but then accepted a higher offer from them. Typical estate agent, plenty of lies but no morals and very immature.

If you want a quick house sale or an estate agent capable of phoning you back, then this estate agent is not for you!

We knew we were in for a bumpy ride when we called in the morning to put an offer on the house and were tolled to wait as everyone was in a meeting and we would get a call back. 5 hours later, still no call back, a pattern that we were forced to become accustomed to.

Eventually we were able to put an offer on the house to complete the chain in January and after SEVEN long months of pushing on our end, we collected the keys and got into our house just after 5 pm.

Avoid at all costs.

My daughter is renting a property and two months in they still don't have a fitted smoke alarm something the agent saw on day one. This is a legal requirement and something you would expect a professional letting company to treat as urgent matter for the landlord to remedy immediately. Morris Dibben look after the interests of the landlord and not the tenant. The boiler was making a loud noise from the outset and still to date no one has been around to fix it, despite reporting it to both maintenance contacts and the Morris Dibben office numerous times. Tonight it has started flooding downstairs flat and none of the supposed emergency contacts are picking up.. Grass in garden was not mowed before with the excuse it's new turf even though they expect the tenants to strim it. Plenty of other issues including ridiculous intrusive checks for guarantors when the names on the agreement more than satisfy rent criteria.

You are lucky' I cannot even get anyone to answer and be rude to me.

Trying both Southampton and Hayling both sales and lettings no answer all day.

Very unprofessional with communication, one staff member Daisy B. was very rude on the phone, didn’t care, was abrupt and dismissive. Throughout the whole process she didn’t even care and I sensed some form of discrimination and unfair process. They can do better but it seems like from other reviews this is an ongoing and well established pattern of behaviour with this particular agency. I would avoid at all cost!

Never put a board up. Set the location of the property on right move approximately 1/4 mile from actual location.

We were shown a property today by Oli Hilditch. He was very professional, gave us some helpful information regarding the property. My mother is disabled and so slow moving however there was no rushing us which was much appreciated by my mother.

We put our property up for sale through Morris Dibben in Bitterne and we were impressed from the start with their presentation regarding the sale process and marketing strategy, including advice on pricing. Throughout the sale, feedback was received on interest in the property and viewings were carried out in a professional manner.
In summary, all of the team in the office were helpful, efficient and professional and both my partner and myself would like to thank all of the team for the help that they gave us, it was really appreciated and, if any of our network is selling/buying property in this area, we would definitely recommend Morris Dibben in Bitterne.

OThis company was selling a property owned by a loved one.
For the first month it was on Rightmove, it could only be found in searches for the road name or major city. The result was most potential buyers didn't see it when looking at comparible properties.
The sellers only began to get viewers after the seller rewrote the sales pitch.
When they finally got an offer, at tens of thousands below the initial sale price recommended by Morris Dibben, the company enabled and participated in the buyers bullying of the seller in a bid to further reduce the price.
We are seriously considering legal action for the mental harm the stress has caused

We recently had our property for sale with MD in Bitterne, and from the start the staff were helpful, efficient and professional. They explained everything regarding the selling process, kept us informed of the progress, and managed to find us a buyer very quickly considering the time of year.
We would like to thank the team, especially Adam, Jo, and Sam for the help they gave us.
Would definitely recommend.

I would never use this agent again.

At offer stage I was explicitly told that the buyer’s deposit had been “verified by the solicitor.” That assurance was material to my decision to accept the offer. It later became clear that no verification had taken place at all. The agent had simply asked the buyer’s solicitor what the client said he expected to receive, and this was relayed to me as “verification.”

In reality, the deposit depended entirely on a third party refinancing, with no proof of funds, no confirmed timescale, and no independent confirmation. This was never properly disclosed to me. Unsurprisingly, the transaction then dragged on for seven months, with repeated delays caused by the buyer’s inability to access those funds.

When I raised this issue after completion, the agent refused to accept any responsibility, denied that their representation was misleading, and immediately threatened legal action for the full commission rather than engaging constructively with the complaint.

I fully accept that commission is contractually due on completion. However, basic accuracy and transparency at offer stage are fundamental to an estate agent’s side of the contract. In my case, inaccurate information was given, material risks were not disclosed, and the consequences fell entirely on me as the seller.

Based on my experience:
• buyer finances were not properly checked
• key information was presented inaccurately
• complaints were handled defensively rather than fairly

Proceed with caution.

Unprofessional,

I'll start with the positive, Adam is a credit to the business and can't do more for his customers.

However the business the is a shambles, complete GDPR breach sending my other customers sales of memorandums, including all their details, not only that but during viewings our home was damaged.

When raising the issue to the complaints team they are completely uninterested and claim that they "can't take the damage as part of the complaint because I wasn't there" that's the complaint officer referring to himself.

Needless to say one of the solicitors that they recommended to us actually been shut down due to lack of processes and control over data.

AVOID AT ALL COST...
Started well then all went downhill

Soon to hear from the Ombudsman and my solicitors.

I am a first time buyer. The ladies who showed me my now flat were nice and helpful.
But the sales progresser Narinder Rai in the Southampton office was not at all progressing my sale after the first 3 months. Not clear communication, sometimes with a tone of uninterested. I and my mortgage broker kept chasing the progress, so it felt we were doing the job not her.
Also in some cases she didn't respond until I cced the branch manager into the communication.
An empty property took 9 months to complete so not sure how can she be titled a sales progresser...

Tyler Hardy, What an amazing young lad. Thank you so much positive, proffessional and very informative. I have seen many estate agents lately none have been as passionate and happy to help, please don't ever lose this fresh mindset and good attitude

Really unprofessional staff. Absolutely no communication, did not have the courtesy to let us know our offer had been rejected if they even passed it onto the seller at all. Staff have been rude and dismissive and we will be avoiding at all costs as we continue our property search. Awful customer service compared to every other estate agents we have used over the last few months of our journey.

I had a fantastic experience with Morris Dibben Woolston. Rose made the whole process of renting out my flat smooth and stress-free – she really listens, asks the right questions, and goes above and beyond to help and get the right person into my property. Ian was great too, and together they make an awesome team!

Rose also went above and beyond for many things that were not her job role but just excelled in customer service.

Highly recommend them both if you’re looking for a letting agent you can trust.

An absolutely dreadful company. I would happily give them a minus rating if it was possible.

Happily left us with a malfunctioning boiler for over 18 months, meaning the heating was either fully on or fully off, & no hot water whatsoever except from the electric shower.

It took a formal complaint to their head office & the threat of legal action for the boiler to finally be replaced - 18 months & one day after it was first reported to them.

And that wasn't a one-off... The metal garden shed blew over & it took them a staggering 3 months, endless chasing & including it in the complaint to head office to have it sorted out.

They don't care one jot about tenants & are only their to serve the landlords they take their commission from. Zero care, zero compassion, zero interest. An absolute disgrace.

I would rather be homeless than use this company again. Use them at your own risk, but you have been warned...

Morris Dibben were apsolutely brilliant when we were buying a property through them.
From start to finished they listened, went above and beyond, chased our chain to help progress, always had time for us.
Highly recommended. They are a fabulous team.