I ordered some goods shown as in stock in the webshop (orders WEB6080851 and WEB6080849) 3 weeks ago. Status now shows they are in "re-order". I have send several mails to get an estimated date of... Toon meer
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Unbelievably bad service. I wish I had read these reviews before I ordered from them. Wasted my time and, while waiting for a non-existent order for goods they never had in stock to material... Toon meer
Bedrijf heeft geantwoord
This web store is seriously unreliable. Luckily my order was small. I wish I had read these reviews before I purchased here. They do not answer any email and their chat function is constantly offline.... Toon meer
Bedrijf heeft geantwoord
Do not be tempted by the seemingly low prices as their products seem to be vaporware. Once they've messed up your order you're then stuffed as they don't answer emails, you can't ring them and the liv... Toon meer
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- 01670516151
- marinemegastore@gmail.com
- www.marinemegastore.com
1,3
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57 reviews
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No service what so ever
I ordered some goods shown as in stock in the webshop (orders WEB6080851 and WEB6080849) 3 weeks ago. Status now shows they are in "re-order". I have send several mails to get an estimated date of delivery, none of them have been answered. Bad service is an understatement, there is no service!
12 mei 2018
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Customer,
We have checked and no emails have been received against either order number or the email address provided so that might explain why we could not reply. However as this is a bulk export order we have refunded in full due to the delay. Please check stock via email prior to ordering bulk commercial quantities of special spares as they must consolidate before shipping.
We apologize for any inconvenience caused.
Kind Regards
Customer Care
Not serious business partner
I'm still waiting for the goods #WEB-6080797 usually from "the shelves" more than 1,5 months. In their customer call centre are layers, who lay every time when I call them. They don't answer on request mails.
You can't see the status of your order and you can't track your order on line, all the time Pending!
They have spoiled my project. Desperately I would not recommend them.
On the end, I hope that I will ever get goods at all or just pick up the money from my account!?
29 maart 2018
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Customer,
Whilst we occasionally ship to Slovenia we often use post rather than courier for small jiffy packed items. It appears your order may have been lost please contact us if it still hasn't arrived as it was shipped in March. We have just sent you an email if you could reply back to it to confirm as we haven't had any returned undelivered parcel which we would expect. I can also see there hasn't been any emails since March so it perhaps has now arrived.
Kind Regards,
Customer Care
Unbelievably bad service
Unbelievably bad service.
I wish I had read these reviews before I ordered from them.
Wasted my time and, while waiting for a non-existent order for goods they never had in stock to materialise, delayed a project by two weeks.
I really wish I had read these reviews.
19 maart 2018
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Ken,
I believe we offered at the time other 125mm clocks and barometers of the exact same size,design & material to replace the ones ordered but an exact match on fixing hole drilling was required you had said. As the alternatives did not have this guarantee we fully refunded the order same day. A copy was also emailed according to our records prior to this email.
Wood filler or an oversize replacement would cover any existing holes, which I believe we also recommended as a solution. Both of which we could have supplied.
We hope you have since found the specific make and model you were looking for.
Kind Regards
Customer Care
Also a report of appalling service
Also a report of appalling service: An internet order from november 2017 is still standing as "pending", it is impossible to get through to them on telephone, and no response apart from automated answers on email. And the chat-service seems permanently unmanned.
I have requested a refund on my creditcard payment - most internet shops will charge your account on shipment but Marine Megastore charges you upon order
13 februari 2018
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Hans, as the part was quite small it was we believe posted via Airmail to Denmark. Due to the time in transit it most likely is now lost so a full refund has been actioned and copy emailed. We apologise for any inconvenience caused.
Kind Regards
Customer Care
Nil service on order #WEB-6080718
I placed an order ( #WEB-6080718 ) on September 22nd as the online catalogue stated it as available. To date absolutely no response to any means of communication . I have requested my money back and suggested that I go to Trading Standards - still no response.
The worst service I have ever experienced do not use this company.
Mark Breton
11 oktober 2017
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Mark
Showing as already refunded in full last year. The Quick Italy spare windlass part had to transit from Italy to the UK which was the reason it took longer.
We apologize for any inconvenience caused.
Kind Regards
Customer Care
Appalling 1 star is too many!
If I had seen the reviews here I would never have placed an order but sadly I did. The only thing they do quickly is take the money from your credit card. Ordered a product with special discount. No news so chased them up on a phone number you pay for. Kept hanging on and hanging on. Sent an email got an auto reply saying contact webchat using a link. Did that it - it was unmanned but had an email address on it which turned out to be that of another fed up customer. You could not make it up!!!! Eventually spoke to someone who offered me a cheaper alternative. Said he would sort immediate refund of the difference and advise delivery. Still heard nothing and no refund. Then cancelled order and asked for full refund. Still nothing back. Truly aweful and also first negative review of any company I have ever completed.
Update 11th August so over a month after taking the money from my card - still no refund although I am assured one is on its way as per email received 10th August. Still no paperwork whatsoever detailing out costs/VAT etc apart from initial order acknowledgement for item you did not have. Webchat service still unmanned.
25 juli 2017
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Hugh
Showing in our system as shipped to you via Royal Mail on 24/7 having shipped in from Holland by courier prior to this review but the item was in transit and refund processed by accounts for price difference at the amount agreed with copy emailed.
If the item was unsuitable or no longer required it can be returned for a full refund to:
RETURNS DEPARTMENT
Marine Mega Store Ltd
Unit 7 Stanners Complex
Coopies Way
Morpeth
Northumberland
NE61 6JT
Please include a copy of the order number so we can identify it. We have had no recent communications from you since delivery so assume it was to your satisfaction. We will extend the returns period for a further 3 weeks from the date of this to allow time for you to return it if that is what you require.
Kind Regards
Customer Care
Ordered a vhf radio for my boat
Ordered a vhf radio for my boat, it arrived quick but due to personal problems had to send it back. 10-20 times I've emailed or used there links to chase my refund but to no avail.
10 juli 2017
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Andy
This order relates to June 2016 some 14 months prior to this post so has taken time for us to look into. As this is now too long for us to investigate in our returns bay we must assume you are telling the truth in regards to it being sent back and so have refunded in full including postage paid. Please in future call us on 01670516151 to check on a return status as it can be located and identified from your description of packaging whilst you are on the call. A copy of the refund has just been emailed but is also below.
Successful Refund - REFWEB-6080172-2016-06-08-10-26-58-103
Amount(Inc. Surcharge) 109.99 GBP Surcharge 0.00 GBP
System used Server
Started 10/08/2017 22:03:09.007 User james
VPS authcode 1782905598 Bank authcode Awaiting Authorisation
Kind Regards
Customer Care
Poor service
Order pending after weeks They dont answer emails or the phone 'your call is in a queue please wait' is all I have heard from them.
less than one star not recomended
11 mei 2017
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Mr Armstrong
Showing as delivered by Fedex and signed for by yourself on 19/5/2017. The order contained 8 items with 3 different SKUS (2 of which were compass spares shipped from France which was explained at the time) and so was consolidated rather than piecemeal shipped. Normally packages are sent as piecemeal but if an item is expected from Europe within a few days to be ready it joins up with the others then ships complete. We now as policy ship items unconsolidated to avoid similar issues.
https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=702700462099
Kind Regards
Customer Care
This web store is seriously unreliable
This web store is seriously unreliable. Luckily my order was small. I wish I had read these reviews before I purchased here. They do not answer any email and their chat function is constantly offline. I ordered some simple marine parts 4 weeks ago, the order is still pending even though they state that the parts are in stock. What about the payment, they charged my credit card directly. Do not make any purchases here, they cannot be recommended.
12 april 2017
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Espen,
As you have an unusual name we have managed to identify the order which was placed a couple of weeks before this review despite no other information being provided. It appears the small Cabin Hook order was a shipment to Sweden one we would normally send Airmail based on the size and weight and we would usually allow a few weeks for it to arrive given the geographic distance. If the item did not arrive please contact us tomorrow on +441670516151 and we will make a full refund.
Kind Regards
Customer Care
Near enough impossible to get through …
Near enough impossible to get through on the phone.
Very very poor.
6 april 2017
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Kevin,
As a full trade credit customer of ours regularly ordering since 2011 it disappointing that you have left us a negative review given the full history. We have provided you a direct line since to ensure you are not in our sales queue. Unfortunately we will require your accounts department to clear payment on all future Purchase Orders and the account will be proforma rather than credit.
Kind Regards
Customer Care
Paid for faster delivery! 5 days later told they didnt even stock the items!!
I ordered some products from their online store and paid for faster delivery. After 5 days i still had no email saying they had dispatched so rang them and was told they hadnt even been sent yet! got off the phone and then had an email saying they didn't even stock the products anymore! WHY WHERE THEY STILL ONLINE THEN!!! Do not use! waste of time, Lying and just useless.
10 februari 2017
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Josh,
I can see that you ordered on 6/10 and were fully refunded on 10/10. The delivery service was our standard 2-5 working day service. Yes the item was unavailable however it had been replaced by the manufacturer Farcela in a professional size which unfortunately was too large a tub for your requirement. We supply both professionals and public some some products are targeted at the former. If demand for the public small size drops then invariably the manufacturer discontinues the small size tubs I'm affraid. I believe we matched in the entire list that you required to the replacement versions but you declined them. We respected that decision and full refund was applied.
Kind Regards
Customer Care
Shocking service
A truly shocking company to deal with. There are so many good online marine companies to deal with - this is not one of them.
12 oktober 2016
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Unfortunately we can't identify with you as a customer purely with the first name Kevin to investigate nor any products mentioned that you bought. I've searched and we have had not emails from a Kevin around October nor complaints since. If you contact us I'm sure we can resolve any matter but without receiving information then there is little we can do. Please call 02380453821 with more information.
Kind Regards
Customer Care
do not use
used this marine company a few yrs ago , very surprised it is still going considering the bad reviews & attitude & lack of stock & bad delivery
25 augustus 2016
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
We are sorry to hear that after several years have passed you wish to now bring this to our attention. As you can appreciate it is clearly a long time ago so if there is any matter outstanding then please contact us on 02380453821 and we will gladly resolve it. But without you making first contact there is little we can do as your name or review does not indicate enough information for us to identify you.
With over 50,000 supplied customers we need more information to help.
Kind Regards
Customer Care
16 days for answer "not in stoch anymore"
Really poor online store.
After more than two weeks of waiting i got the message "not in stock anymore", but only after spending one hour for waiting at the "service-chat-line" and sending of three email tio them.
No service, Ridiculous.
I hope i got the money back soon.
DO NOT ORDER AT MARINE MEGA STORE, its on your own risk !!
16 juni 2016
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Heiko,
The Roca range of switch panels are now special USA imports which I expect is why they were unavailable in Germany. When the UK distributor discontinued them in 2016 we had to begin the process of locating a new supplier to import them for us to the UK which takes time on USA brands as they have to comply with CE marks etc. Unlike European ones some smaller USA brands often rely solely on USA market due to the extra cost of meeting European standards. We can one-off import any USA CE marked product but normally we require a larger order than a single piece due to customs processing and airfreight.
If you still need the part then please make contact for such a quotation. Alternatively we always have around 50+ other 6 way switch panels in stock from UK and European brands such as BEP, Blue Sea Systems, Osculati, EC Smith, Aquafax and others. I expect several are similar in size to the one you were after. As for the livechat service we have switched systems from a software to online version in 2016 and have found it often fails to notify then connect us to the customer. We apologize for this inconvenience we will see if we can revert back to the old Liveperson system which worked much better.
Kind Regards
Customer Care
!!!!! PROBABLY THE WORST ON-LINE STORE EVER !!!!!!
Perhaps you will be lucky enough to get your goods as ordered and on time. However, should you not, be warned that you will be in for a nightmare experience. I ordered 2No. galley foot pumps which did not arrive after the prescribed 10 days period. Eventually only 1No. pump arrived and it was not at all as advertised and therefore not fit for purpose. After many attempts I eventually spoke to Richard via their web chat and he was evasive to say the least. I informed Richard that I would be returning the delivered pump and requested a full refund - to which he agreed. It has been 5 weeks since my original order and despite my prompt return of the pump, no refund payment has yet been made. Marine Megastore have yet to respond to my repeated attempts to contact them regarding the refund. Save yourself much grief and cost by avoiding this company !!!!
11 april 2016
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Robert,
Plastimo supplied the double action foot pump P17494 but unfortunately updated the design without changing the partnumber or catalogue stock image. They have always been made for Plastimo by AAA as Plastimo France distribute mainly and manufacture primarily Compasses, Lifejackets and Liferafts. The part number and label was correct on the item and we provided proof of this as the Plastimo unique barcode was 3162420174949 on the returned item, having been recently supplied by their sole UK distributor which we can prove and so it was the 2016 version of the item you needed. You needed an old 2015 version of the same product which as we supply new boxed stock means that we can only give you it as it now comes. We made a full refund for the returned item and order value. You requested on 14.04.2016 we also refund the postage paid to return the item which we duely did via BACS and sent a copy of this refund to you also. Copy of Chat Transcript from 14.4.
Kind Regards
Customer Care
Total failure to keep promises
I made the miistake of ordering 3 items from this bunch and failed to check the reviews. Ordered 2 fender baskets and 1 battery box on 4th March. Fender baskets arrived, no battery box and delivery slip marked as to be delivered later. Email complaint resulted in reply saying can only chase orders via Live Chat. Tried this and it is an awful experience, takes over an hour to be given a promise to be broken. Still no battery box. The whole tenor of the emails and chat is a presumption that you are wrong and you as a customer are simply to be fleeced! I simply want my money back now as going away and cant take delivery. Do not touch this bunch in any of their incarnations, cross check addresses as they trade under other names. Dont even have time now to go to Trading Standards.
I note you have responded to my complaint and a battery box did eventually turn up. It must be pointed out it has taken you almost a year to respond! Everything you do is slow, the mechanism for making complaints is slow and difficult. I am afraid the reviews about you appear to be accurate.
27 maart 2016
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear John
I can see we advised via a livechat that a new FOC replacement order had been set up for the missing battery box which shipped same week as this review. It was showing as dispatched in the system but we took your word for it and sent another out. As there has been no subsequent livechats or conversations since the date of that livechat I can only assume that it arrived safely and completed the remainder of the order.
Kind Regards
Customer Care
Terrible Service and Communication
Placed an order on the 13/02/16 told it would arrive in 5-10 working days. Should have arrived last week, nothing. Since Friday last week, everyday I have been on the phone, "Live Chat" (Dead Chat more like!) and email. 5 days total, 4hrs on hold and 4hrs waiting for Dead Chat.
Eventually located a telephone Number for Accounts. Only to be told that she couldn't help me. For the few quid I have saved by shopping here, it has now cost me almost £300 per day in loss of certification of a vessel I can't get out working commercially. Will not be shopping there again.
1 maart 2016
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Lee,
I can see that you were told same day as this review the order was shipped and arriving with you the following day via Fedex. Unfortunately the 2.14m Danbuoy item ordered was held in our offsite oversize stock location and required retrieving together with some special packing to ensure its journey was a safe transit as they are extremely flimsy that do not come boxed. Most couriers use automated belts at the distribution hubs so we have to pack them in a way they don't snap enroute.
Kind Regards
Customer Care
Exasperating!
We have tried 7 times via the chatlink service to obtain information as to why we don't have the items we ordered a month ago. They sent us an email saying the order is complete - we don't have the items, nor can we get any response from this company.
23 februari 2016
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Dear Susan
I can see we sent your Isotherm Spare Waterheater Element by post part same week as this review and advised via email of this. Isotherm based in Spain so there is a monthly delivery. We normally have several of this element in stock due to it being popular however it looks like a stock error had caused the delay. This was subsequently rectified with new stock to correct our stock level.
Kind Regards
Customer Care
ditto, ditto, ditto
Really wished I'd read this site before I placed my order. No item, way past the delivery deadline and non-existent customer care. Avoid, avoid!
18 februari 2016
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
We are unable to locate your specific order and investigate without more information as Trevor doesn't give us enough to go on. Please contact us on 02380453821 if there is still anything unresolved and we will rectify it.
With over 50,000 supplied customers we need more information to help.
Kind Regards
Customer Care
An abysmal company that should be avoided
I ordered three small items that would take only a few seconds to pick and pack, could easily go in a small jiffy bag and Royal Mail post. Selected standard 3-10 day delivery. After 3 days I emailed to ask for update. Received a standard reply that said they don't answer emails, and to use web chat during the day. Great, some of us have to work during the day! Anyway, eventually contacted them on live chat. They said that the order had been dispatched by Parcelforce. I asked for a tracking number. No reply! 8 days later and still no sign of goods. Their customer service is non existent. I wish I could award no stars. I also wish that I had seen the other reviews before ordering, we all seem to be saying the same things. They eventually responded that they hadn't meant Parcelford, but Royal Mail. When the package arrived with a 48 hour service it was obvious that it had not been posted until 4 days after they said that it had been shipped. One lie after another. A really rubbish company. Avoid it at all costs and buy from somewhere else.
10 februari 2016
Review zonder uitnodiging
Antwoord van Marine Mega Store Ltd
Thank you for confirming that the Royal Mail successfully delivered the item. We use them for smaller packages but as the Royal Mails slower service we cannot guarantee it arrives following day. For urgent orders requiring express courier we provide an express option at checkout.
Kind Regards
Customer Care
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