Marine Mega Store Ltd Reviews 

This is the second time I have been disappointed with Marine Megastore. First order finally arrived after about 25 days, now having to chase my second order after 14 days. Web site said it was in stock but actually they had to order from a supplier who didn't have any. No communication until I chased them. Their Live Chat never works and phone lines always in a queue. Will definately NEVER order from them again. Neither should you.

OK so their reply below would be funny if it wasn't just a confirmation of my original post. They have finally replied to my post over a YEAR later!!!! I posted in Jan 2016 and they replied March 2017. I will leave you to draw your own conclusions.

On the last 13th of August I made an order of 40.67 pounds, the amount was deducted from my bank account and has not been delivered yet.
I have several chat with them, they say the order will arrive within few days but it has been a lie!!
I advise you all not to shopping on Marine Mega Store

Wish I could give -ve stars
Ordered oars on a 3 to 10 working day delivery.
Called when no sign of items and was promised direct delivery .
That was more than a week ago!
Ordered on 5th still no sign by 30th I don't think they even have any all they have is my money.
Wish I'd seen other review first
Do not use these clowns as they are useless!!!

Ordered on monday with the famous peter as he promised goods with me in 2 days on the wednesday, no goods called them and said be out thursday again no goods called them and they do not pick up the phone (for bad reputation i guess) so had to deal with peter again online chat and his canned responses, goods meant to again be with me friday, no goods. So again on monday....guess what no goods, chatted with peter and his 1.5hr timescales to respond due to being so busy on the phone, and again no goods tuesday today ! Seriously i could of ordered the rakego bracket of which i have done from germany on a 24hr delivery for only £14 carriage less than the special urgent delivery they quoted. If you want to avoid any issues dont order from here as they are inbelievably bad and never experienced a company hiding behind a vitual chat system. Thought id check them out and as i thought i dont reckon the 50,000 lines of stock go anywhere near theyre premises and they order in from wherever upon order recieved as this is surely evident in everyones comments below, takes alot for me to complain as i know running a business can be fun and games but hiding behind technology is ridiculous.

Ps had to edit this also as there own response on trust pilot was 19 months late 😂

Ordered an item on 02/08/15 on 3 to 10 day delivery. On 11/08/15 my bank account was charged with an additional £10.05. When I inquired they said I had rung them to change the delivery to express, which I had not. This was confirmed when they checked the number that had rung them. It was not mine and they had not bothered to check. After several calls to find out where my stuff was the latest being on 18/08/15 I was told that it would be with me on 19/08/15 and was given a Fedex tracking number. This showed that the order had not been dispatched until 18/08/15.
Communications with the company is dreadful. You are offered Live Chat as the only way of progressing an order which spends much of its time turned off and when it is on it can take up to an hour to get a response. The only way you will get a response is to ring sales.
And I am still waiting for them to credit my £10.05
Les Sherry

PS. I have now received my telephone bill and find marinemegastore have charged me £7.67 to use their 08718732404 number to complain about their late delivery and the fact that their chat line does not work.
I have now received my £10.05 credit.

On 12 July I ordered a replacement dorade vent for my boat in Spain as we lost it sailing and couldn't get one from local chandlers. I decided to pay extra for 2 to 5 working day delivery to our London address as my wife had to go back to the UK and could pick the vent up on her return to Spain.
Today after 5 days nothing arrived; she phoned the company and didn't get through. Turns out they want customers to use their silly Live webchat. Well I am on a boat in Spain with limited Wifi and no bandwith so I have no change.
I have asked for a full refund.and I'll stick to Force 4 in future.

WEB ORDER WEB-6072365

I have ordered a compass two weeks ago. I have tried several times to chat without being able to get an indication of a delivery date. When I stated yesterday I would rather cancel the order, I was told it had beed shipped and I would receive the details. Not only I have received nothing, but their website still states that my order is being processed. Brave attempt to discourage me from cancelling the order, or just chaos?

Based on my experience, and comparing it with experience with their competitors, I consider they are way below standard.

I need a compass on my boat, this is a requirement by law, and had to purchase another one. Teir compass, if it shows up, will be redundant.

I hever had problems before until I came across Marine Mega Store, and I consider myself as a competent internet buyer

Regards

Bernard

They acknowledge delivery but no goods received. Customer service is deplorable, both on telephone and 'chat line', which doesn't actually chat.
If you want a product in a hurry, go elsewhere.

I made order June 22. 2015. Delivery was 3-10 workdays. Order number WEB-6071877.
I sent inquiry by e-mail July 10. No answer. E-mailed again July 15.
No answer.
Contacted by live chat, and promised information within 5-30 min.
No answer.
Contacted to credit card company July 15 and they confirmed that Marine Mega Store has recrived my payment. I was told by the credit card company to make police report about this company. I sent message to the company by their chat site, order number and our contact information.
I tried to contact by their chat site, waited their answers 1 h 38 min, but no answer. Tried four times again, got message, We are offline. They just didn' want to answer to my questions so my wife tried to contact one minute after and used her name and e-mail address, "Peter" answered immediately: How may I assist You? Unbeliavable!


Date: 15.07.2015
Chat time: 1h 38m 50s
Transcript

Peter (13:25)
Hello. How may I assist you?

Tomi Rantanen (13:25) I made order June 22, still waiting it. Order no WEB-6071877.
(13:30) I haven't got any e-mail about delay?
Peter (13:33)
Please bear with me while we look into your order with our despatch team. NB this can take several minutes (on avg 5-30mins) when we are busy so please bear with me and I will have your information shortly..

Tomi Rantanen (13:34) Thank You
(14:17) I sent You e-mail again today after contacted to the credit card company. Waiting for Your answer.
(15:03) I sent You a message with all information, and I'm waiting for Your answer until tomorrow by e-Mail or phone.

I got finally answer same evening June 15 22.35 by e-mail that the products I ordered are out of stock and they will cancel my order due to long waiting time and they will refund the money. Hope so!

I can' t recommend this company!

First order - on a 3-10 day delivery, after over 10 days I chased them and 2 days later the wrong bilge pump arrived. On phoning, they said my chosen pump was long obsolete, even though I could click & order it on their website. Second order - I waited 18 days before they emailed me to say the Jabsco Accumulator was out of stock and had returned my money. A website click should check the database and report 'out-of-stock' immediately. Eighteen days to report 'out-of-stock' ...unacceptable. Dave

Ordered 11th june. For 2x £4.50 parts.
I Have not recieved any communication to say they are out of stock or any have delay.
Phoned the call centre today (24th June) and spoke to a human. I got told that he could see my order. His system does not enable him to view order progress and i should use the live chat system.
I finally found the minascule link to the "live chat". Which essencially takes you to a web app chatroom, away from the Marine Megastore website.
Dubiously punched in my details and "James" appeared asked how he could help. i asked him for an order update. (Not sure james was human. didnt get that feeling as all the answers were very slow and short.
"All in stock"
"You should recieve them friday or monday"

Thats all i got !!!
This evening the website still says: "We have received the order and are currently processing it".

So not dispached then.
I think friday and monday will pass. Still no parts. Not got high hopes.
I dont believe they stock many parts. Certainly no Megastore.

Im a manager for a large web based coffee company. It boggles me that:
(a) this company, who sells online does not have an intergrated computer system. Put simply, their left hand does not know what the right hand is doing. Even more so if they have remote warehouses.
(b) they use an Old School 3rd party Live Chat system as their main form of customer comunication. Which is slow and awkward to find.

If your gonna be rubbish! At least communicate that your gonna be rubbish!!

People wont mind so much.

Shocking. Would not reccomend.

Great web site, looks very well stocked. Instant transfer of funds and acceptable if slightly high postage charges. Small print is when you pick economy, they mean slower than donkey cart. Ordered 1 small item (a switch panel) 2nd June, paid the £4 odd for posta and packing, and still waiting on the 18th of June. Had a live chat today with Richard, and took 16 minutes to check that they thought my order had shipped and I should wait a few more days. Pity the apparent vast stick and choice and reasonable prices were not backed up by a more efficient service. I have lots of choice with Marine parts, and this one is the worst, so they have done no favours with me. My mates in boating and fishing will also be getting my feedback. This is not the way to do modern business and I am only cross rather than fuming as my items is a minor upgrade to my boat not a desperately needed spare.

Ordered a replacement Garmin GPS as advertised on their website (order WEB-6071527). As this is a discontinued model I was very pleased to find it so I could do a like for like replacement on my boat. Tried to check availability by phoning but gave up after 30mins wait. Sent order and money taken straight away this was a Saturday).
First working day (Monday) went on live chat to check availability to be told they ship Garmin 158 as a replacement (the 158 is not on their website) asked if it was compatible with my repeater and told I would be contacted. Found 158 on local chandler's website a lot cheaper so phoned on Wednesday to find out when I would get a response about compatibility and could they price match? Told it would work and they would look at price match as they do not have 158 on their website I do not know what price they are selling it for. Told it was due for dispatch on Friday.
Friday phone again to find out if it had been dispatched and had the price been matched? Cannot tell me if it was due to be dispatched but did note that the accounts department was looking at price match.
I would expect a response to an order for a specific item to let you know they were sending a replacement item. I do not expect to have to contact them to find out and certainly if the item replacing it i snot on the website to be told the cost.
I would recommend you look elsewhere for marine supplies low prices should not mean poor service but sadly it does. I did not order from them because of price but because they had the model I wanted advertised.

This is the last email sent,
Marine Megastore,

I am not impressed at all with the service we have received from you since ordering 2 lockable fuel caps, namely FUEL LOCK product as advertised on your web site.
When we received the items they were not as ordered or advertised, they were completely different and of no use. I called you about this and was advised to return them for a full refund plus our extra postage costs, which I did. They were posted back to you on Friday 24/04/15 (the day we received them). You receved them on Monday 27/04/15. We did not get our money back (which was paid to you straight away). I called you on Thursday 30/04/15 to enquire and was told that the items had been received by you and they were being dealt with, our card should be credited within a day or two.
We still have not received our credit of £84.95 plus £4.40 postage (as agreed by James), it is now 03/05/15.
This is very poor customer service and not acceptable.
I would like this sorted out as soon as possible and I would also like an apology.
I doubt very much whether I will use your store again and I would not advise any of my boating friends to do so either.
This is the 3rd email to you, none of which have been acknowledged.

Order WEB-6070640. see my earlier review, slow dispatch and wrong item supplied.
Had a very fast response to the review, correct replacement dispatched same day. Received yesterday 22 April, a day later than expected but can't blame Mmega for Parcelforce delay.
Thanks for getting it right this time.

Ordered some items, they sent half my order which was a) wrong colour, b) wrong manufacturer and c) wrong design. Basically they sent me the wrong product. Was rudely told on live chat that I was wrong and the manufacturer had changed the deisgn. Spoke to the manufacturer of the product who confirmed they hadn't changed the design. So guess what I had to pay money to return this item. Refused to refund for the return postage even though its their mistake.

Other part of my order still hadn't turned up after 2 weeks (bearing in mind I'd paid £9.95 for a 2-5 w/d delivery). I chased them and after 10 mins of waiting on online chat I was told it would be another 2-3 weeks. Some communication would have been nice. They clearly don't care!

To be fair they did refund me the full purchase price plus original P&P but not the extra I had to pay to return the item.

I will not be ordering from them again. Do not be fooled by their low prices! Spend it with another chandlery!

I ordered a pair of shoes from this company on 21 Dec, estimated delivery 3-10 working days which I had to pay £4.95 for (!!).
My order remains 'processing' now 16 days later.
In order to get any support I have to use online 'live chat' between certain hours as there is virtually no telephone support. This takes
Now I am told the shoes will arrive mid to late January!
This is at the very least almost 25 days after order date.

I feel defrauded and hope this serves as a caution to other customers. I would certainly not have placed an order had I know that the delivery times were so misleading.

You can also see from the transcript below from online chat that it takes over an HOUR to receive a reply on the online chat!

Simply unbelievable.

[name] enters the chat
[name] 3:30 PM
Hello. How may I assist you?
You3:30 PM
WEB-6069416 requesting update on order progress. placed on 21/12/14. still 'processing'. spoke on live chat yesterday - told to email back today
[name] 3:36 PM
Please bear with me while we look into your order with our despatch team. NB this can take several minutes (on avg 5-30mins) when we are busy so please bear with me and I will have your information shortly..
You3:44 PM
any information yet? this is the second time i have had to wait here for over half an hour for a reply
You3:45 PM
I am very surprised at how bad your customer service is
[name] 4:52 PM
Apologies sir, our internet connection has been giving us issues today.
[name] 4:52 PM
Your shoes are coming in from our European warehouse and are due to arrive with us mid to late this month
[name] 4:53 PM
Once they have been checked over by our warehouse they will ship out that same day on a next day service
[name] 4:53 PM
Apologies for any inconvenience caused by this

ordered some urgently needed mooring equipment (compensators & shock absorbers) on 30th October 2014 - have heard nothing AND cannot get anyone to reply to the phone - it goes straight to the music and has an intermittent message "your call is in a queue - please wait" BUT no one ever answers.
Do not use this fraudulent company who have taken my money but provide NO service or goods!!!

Ordered parts because they were the only online store showing stock.Place order,wait two weeks,no parts.
Phone to chase parts to be told that i have to use the online chat system.
Spend over half an hour on online chat to be told parts are coming from european warehouse and will be with me in a week.
Another two week wait,another half an hour of online chat and told parts now going to be dispatched today if i want them quickly i can pay an extra £20 for next day delivery! After already waiting for a month,no thanks!
Another week passes my customer is now getting a little fed up waiting so in the meantime I manage to source parts elsewhere.
I now contact Marine Megastore to cancel order,yes no problem order cancelled sorry for any inconvenience.
One week on and low and behold my cancelled parts appear! And £150 has been taken from my account!
Now begins the battle of sending parts back and attempting to get a refund.

Ordered an item but after 11 days no delivery. Thought if it was out of stock surely they, like other companies do, would have emailed me to tell me.
Rang to check order status and told to use live chat to check order. Tried three times with no response from the live chat operator. Phoned again and starting to get pee'd off now. Informed that live chat cannot be used via ipad and given a number to call. Great I thought that will be three phone calls but also told that this number will only be contactable after 4.30pm.
Guess what, decided to cancel the order.
Sorry but you've lost my future business. This is not what I call good customer service. There are other suppliers out there you know!