Markel Direct Reviews 250

Terrible customer service, e-mails are unprofessional, and communication is essentially nonexistent

One email I received after switching workers comp carriers was cut half down the message. It provided me with a login and then a massive jpeg within the email that I'm supposed to do the final audit on. I printed the document. No way in hell I could write that small. I call them only to find out it's all under review and I remembered I had already done the audit paperwork. They sent me an urgent e-mail to the company because of Markels negligence.

Spoke to both Molly and Patrick today to take out a policy. They were both quick,courteous and efficient. It made the taking the policy out so very much simpler and pleasurable compared to my existing policy provider, just how it should be. Thankyou both for your excellent service

What can I say spoke to
Patrick over 2 days and amazing customer service would highly recommend the products they offer are brilliant and at a good price

Very hard to deal with. The claims are not resolved and no one answers the phones, or the emails.

Antonia was a great help she gave me information I was never aware of. Very well spoken and knowledgeable. This is my second policy with Markel from my second company.

I'm still waiting for a refund over a month after cancelling my policy. Absolute shambles. I'm just glad I didn't need to make a claim.

Markel Direct are Nothing but thieves, they have no intention of helping you, when you most need them they will do anything and everything to get out of a claim and leave you stranded without and support. They are a wretched disgusting insurance business, stay well away 

There was an issue with the payment and Markel Direct dealt with it quickly and without drama.

Great service, easy to set up online but brokers on the phone made it easy and cost is very resnable for what i need

The worst insurance company ever in uk the worst one guys do not deal with them dealt with in my life I have my own company limited company LA services nationwide Limited as my company name I had my Diggger and trailer and stolen outside my mum‘s driveway. Had a secure gates and a fencing. Also I had four locks on a trailer plus a hitch lock also there is a witnesses already took the witness statement and came round with some excuses not to pay me now I’m out of work. I’ll have to give up a lot of jobs this year because of my Digger got cluster trailer losing £20,000 and now it looks like I’m gonna retire early they customer services are absolutely appalling MARKEL absolutely appalling they are rude. They never get back to you. You’re holding a phone for about an hour each day giving me excuses not to pay me. I’m taking legal action against them because I have a good solid evidence. But guys, I’m warning you now. Do not go with this company if you want headache and stress come to MARKEL what a load of crap

PS I’ve noticed a lot of people on the review point saying nice and easy and simple. It is now when you take out the insurance it’s all nice and easy but when you make a claim you will know what you’re dealing with. It’s not an insurance company. It’s a robbery company daylight robbery so guys stay away from this insurance company. Go somewhere else or you going regret it? Like I did? It was so nice and easy when I took out the Insurance all lovely talk and now hard talk they don’t wanna help you.

This is not just once but several times I have had an issue with Markel. The claims phone number provided in my policy document is out of order. I habe also been told that the terms of my insurance have been changed AFTER I paid my premium & was sent my policy document.
I lodged several complaints but they were not dealt with.
Anyone else had problems????

Great Company. Excellent work

Staff explained my options clearly and helpfully and the Insurance was very reasonable.

A very competative insurance quote was given and it represented good value for money.

Honestly? It was simple; the price seemed fair, the direct debit worked, the cover seems good.. there's not too many intrusive emails. I'm a happy fella ( at least in this aspect of my life).

Service was good however no option to pay immediately in the website. I didn’t want to wait for renewal date as had the certificate requested by halls.

Available and helpful customer support, good premiums in comparison to other competitors and overall straight forward online form that one can use to generate a quote for themselves as per their insurance needs.

Very helpful and showed interest that they wanted our business! Charles , who I dealt with did all this! The cost was a quarter of the money , which we paid to another insurer , last year! As we are a small charity
We were pleased by this! All in all we feel very glad we contacted this company.

Highly recommended they take care of you and friendly

The person I spoke to was clear and knowledgeable giving me confidence in my purchase