Marsh Commercial Reviews 

In terms of arranging insurance the broker I spoke to Alison Bristow was excellent. I have not had experience of making a claim so my review is only on the value and service offered getting the insurance in place

Good communication, very knowledgeable, efficient responses. Excellent attitude to enquiry.

Friendly and professional. Makes the process quick and easy!

I recently had a great experience with Marsh Commercial. Their knowledge of my business enabled them to communicate the right material facts to the under writers to get the best quote in a speedy manner. Thanks to Bradley Bennett and Dario Beresford.

Jon Stokes was my advisor. He was amazing at answering my questions. He clearly knew his product, was patient and came across as a genuine person (not someone with a script to read out). I really felt looked after. Great experience altogether. Marsh Commercial is getting it right. This is what client/ customer should be like.

Great company to deal with

i have put a claim into them 4 months ago and it still has not been solved and they have been the least helpful! very disappointed, poor communication.

Answers the phone! Really helpful and happy to save me money if possible.

Exceptionally poor experience received and I definitely want to warn others against using Marsh Commercial. Disappointed with the speed of information shared and received, inconsistent and inaccurate information, poor customer service... the list could go on and on! I would not return to this company in the future and can only hope there would be better insurance brokers that want to provide insurance opportunities for social care/domiciliary care as currently not enough insurance companies or brokers wanting to support this sector, hence the reason I was stuck with this company. In the end, I regretted staying with them. Response time slow, asked for information, and waited so long. Be careful when you forge agreements with them as they don’t actually know what constitutes an agreement, and they will attempt to blame the customer for lack of understanding. Be sure to keep all electronic evidence. Avoid, that's my advice.

Staff dont know what they are doing.You are putting yourself at risk if you arrange insurance via them as staff make mistakes and have poor knowledge. While some staff nice some are the most rude unpleasant people I have ever had contact with. Customer service was better via insurers arranged through price comparison site, also cheaper without any reduced cover or higher excesses. You dont get any benefit arranging cover via marsh commercial.

Terrible service, despite being expensive we've been with them for over 7 years and no claims. Now that a help is required they will try and find every excuse possible to avoid getting involved. As they say you only know about how good a company is when they're put to test. Avoid at all costs!

Marsh are very helpful and patient with regards to PI insurance. Would highly recommend

Quick, easy, professional

They don’t even bother trying to source you appropriate business insurance. Absolute time wasters.

I have been using them as an Insurance broker for the past 7 years, paying my premiums regularly and never making a claim once in all that time. Now I have a problem with my shower unit leaking they have been absolutely no use whatsoever. Firstly impossible to get hold of anyone, although they are very quick to contact you at renewal time. Secondly no sympathy or assistance with the claim, constantly interrupting me as I tried to explain my problem. The advise was to get an estimate for repairs. Not sure what world they live in if they think you can get a tradesman to come to any project at the moment. I suggest you never trust a company that has changed name so many times in 3 years and moved office constantly. Bluefin became Jelf became Marsh.

In a world where poor customer service seems to be getting more and more common, Marsh really do seem to work hard at bringing it to a whole new level of bad. Last year they conveniently lost a recording of the phone conversation where the agent tried to miss sell me stuff and this year they didn't even bother ringing me, just sent an e mail with a quote on it. No need to guess if I stayed with them!

Impossible to contact. If you want any sort of customer service, like talking to a human then move on as this company gives me high blood pressure. After my policies run out I'm running too..

When circumstances changed and I phoned to inform them of such change (it took several attempts and numbers to actually speak to anyone) I was met with total disinterest and actually told to Google an alternative and claim a refund. After a reasonable period and no refund I emailed to chase and received a reply that this would take months! Even energy companies manage it in a week. Just how long can they stay in business with this kind of service?

Someone recommended the Harrogate office of Marsh for commercial property insurance. So I went on their website, selected Harrogate office and completed the contact form. They never responded.

Then I decided to phone their York office. I got a long winded voice message about why they are not working in the office, so I gave up with the York branch.

They I went on the March Commercial website again and completed their general contact form. This time I got a response from someone in their Worcester office. I emailed her back but she did not reply. I phoned her but got voicemail. I left a message. No reply.

Then I decided to contact their Leeds office. As you see, I'm very persistent. Multiple phone calls to Leeds and always the message that all of their people are occupied. Why don't they have a receptionist!
I left a message and someone got back to me. She said she was working from home in Doncaster. She asked me loads of questions about the commercial property insurance I was wanting. It soon became obvious that she didn't have the necessary experience in this field. She gave up and passed me on to one of her colleagues who is actually good, experienced and helpful but oh what an effort is has been from my part to get through to this company.

They need to do a serious review of how they respond to customer enquiries.