Martins Group Reviews 168

Again received great service and responce from Martins of Basingstoke following the breakdown, recovery and wiring loom repair on my VW Camper.
Thanks again for another very efficient service

My van had a recall a time slot was arranged and I was advised would take approximately 15 minutes .I did verify this upon arrival. over 1 HR later whilst sitting waiting for what I thought was a quick job I asked why it was taking so long they then advised there was another recall that was being delt with at the same time .I appreciate this but as only sitting 4 foot away no one had the decency to make me aware ,I was just left sitting there wandering what's going on , not entirely sure this passes for great customer service a simply word keeping me updated to date so perhaps make arrangements to leave it longer and return to work but nothing ende up waiting 1hr 45 minutes without any form of apology or consideration for any lack of communication and now on there response to review they indicate they did update me. sorry your staff are lying to you if this is what there telling you they never approached me at all untill I asked how much longer

Had my car serviced, as well as a heated steering wheel issue resolved. Excellent from start to finish.

Sales person very helpful and not pushy and helped me with my new purchase.

Great people, I needed a new car, they treated me well and listened to me. I will be back for my next car.

Fantastic experience, Communication on point, Well priced, Will definitely be back.

I recently purchased a used Audi e tron from Martins of Winchester, and I must say the entire experience was excellent. Mr. Nick Anderton handled the deal very professionally and efficiently from start to finish.
He explained everything thoroughly, including the tyre protection cover and the 3 year extended warranty, without putting any pressure on me to purchase them. Although the packages were very attractive and worthwhile, I decided not to go ahead as I plan to change the vehicle before then.
What really impressed me was Nick’s soft spoken nature, professionalism, and the way he interacted with me throughout the process. He made the whole experience smooth and comfortable.
He is truly an asset to the company, and I wish him all the very best for the future.

Our car went in for service .. the staff kept us up to date all through the process, gave us clear advice of what needed doing and potentially needed doing ..
gave us great confidence knowing we were in safe hands .

recently had a fantastic experience with Martin’s group at their car dealership. From the moment I walked in, the staff were welcoming, professional, and genuinely helpful without being pushy. They took the time to understand what I was looking for and guided me through the options with patience and honesty.

The whole process was smooth and stress-free, from viewing the cars to arranging finance and completing the paperwork. The vehicle was presented in excellent condition, and everything was explained clearly before I drove away.

What really stood out was the level of customer service — Martin’s group made me feel valued throughout the entire experience. I would highly recommend this dealership to anyone looking for a reliable car and a friendly, trustworthy team.
😃 Tim

My camper went in for issues with the ABS, Martin’s resolved the issue quickly under warranty. Their communication throughout was good.

Great people to deal with, Have been a customer for many years.

I received fantastic service from Neil, Colin and Michael at Martins when buying my Gold R Line this week. Thank you for all of your help.

Avoid Martins Group at all costs. My car (HN18 MWL) has been a prisoner at their Reading branch for 6 months. During this time, I have been paying Insurance, Road Tax, and MOT for a vehicle I cannot use. My family and I have been left stranded, and every time I went to speak with them in person, nobody cared. It was only when I started making noise on social media that they suddenly "woke up." This is not a game; this is our lives.

THE LEGAL DECEPTION:
Martins Group is systematically misleading customers. In their public responses and on their website (Sections 1.1 and 27.1.1), they claim to be accredited with The Motor Ombudsman. This is a LIE. The Ombudsman (Case Ref: 00311730) confirmed in writing they are NOT members.

Furthermore, their "Complaints Procedure" points customers to the Financial Ombudsman Service to look professional, yet they fail to provide any real solution or a courtesy car while they admit the WRONG PARTS WERE SUPPLIED TWICE.

They offer "transparency" on paper but deliver incompetence and deception in reality. I am done waiting. Small Claims Court filing is happening this Friday. If you value your money and your family's mobility, stay away.

I phoned to arrange test drive for a Renault new to the website at Basingstoke. Quite some distance away but worth it I thought. We agreed a time for the following day and I indicated I was keen to buy the car. It was clear I was the first to make contact. We talked through timings and costs for delivery

Then the same afternoon I had a phone back to say there had been later calls about the car and a deposit to have first dibs on the car had been taken.

Nothing wrong as such, and I was probably naive, but it left a bad taste in the mouth. I accept we are long past the days when a garage would form a relationship with a client, but I was surprised not to at least receive a courtesy call inviting me to leave a deposit - if that's what they needed. I'd have been very happy to pay one.

I recently took delivery of my new Alpine A290 from Martins Winchester and had a fantastic experience dealing with Nick Anderton. From start to finish, Nick was professional, highly knowledgeable about the new EV platform, and made the entire purchase process stress-free. It’s clear he’s passionate about the Alpine brand. If you're looking for a smooth, enthusiast-led experience, I’d highly recommend asking for Nick. The car is now off for PPF and a wrap to keep it pristine, but the service at Martins was the perfect start to ownership!

Just asked for a PCP quote on a car advertised on Auto Trader. Cash price £42995 a discount had been applied of £4170. VW offer a further £4250 IF you take PCP this is nothing to do with the dealer. This was there responce.

I can confirm you do not get an extra £4250, we are offering the advertise price as a cash offer,

We get cash in leiu instead of the contribution from the finance company. We are unable to offer both.

Had this confirmed by another dealer if I bought this from them and took VW PCP it would get a further £4250 off from vw finance nothing to do with dealer.

You have been warned...

No confusion, I know that this review is fact ! I eventually got a Golf R black edition for £39500 from Abingdon.

The worst car dealership I have ever had the misfortune to use they don’t respond to phone calls or emails 8 months in to a brand new car and they just don’t care, key fobs are going through batteries every 2 weeks. The DAB radio has never worked properly. But they don’t care as long as they get your money. Alan Booker Martins of Winchester don’t use them

Looking at vehicles opposite the shell garage for the security camera/tannoy advise they are recording and reviewing footage. Just avoid this dealership!!! Why have cars outside with prices on then if you can't look. Big brother is watching lol

Bought my car from Martins of Winchester Nissan last March. Had a year of no problems.

Sent it in for MOT and a service. Told them there was a problem. I was told it’s fine so I take it away and carry on driving. The cooling fan is broken and the Problem gets worse over the week. Takes a week of back and forwarding to get said fan sorted. No hire cars, no assistance to get a hire car. Only got one when the RAC got involved and Nissan assistance. Since they also replaced the battery (with an absolute cheap one - not what I’d expect from main dealer service!) the stop start dosent work and hasn’t since. I’ve now had a month of trying to resolve that. RAC out again due to message on screen. Again, no loan cars at their garage, but apparently this dosent trigger Nissan assistance hire car either - so I can’t get my car fixed now as Martin’s of Winchester seem to never have any loan cars available! Living rurally this is really hard to live without a car.

Il be getting rid of it shortly as I can’t deal with the headache of martins, and to go elsewhere for a fix, I have to repay for diagnostics!

I will never purchase a car from Martins ever again, nor will I ever use a Martins service centre, nor will I ever likely buy another Nissan (having owned only Nissans for 15 years)

I didn’t even get an apology for all the stress they put me through!

They never call back, they don’t email back. They are doing you a favour it seems ! Even the service manager dosent seem to care, even when Nissan head office got involved.