Martins Group Reviews 

Had my car serviced, as well as a heated steering wheel issue resolved. Excellent from start to finish.

Sales person very helpful and not pushy and helped me with my new purchase.

Great people, I needed a new car, they treated me well and listened to me. I will be back for my next car.

Fantastic experience, Communication on point, Well priced, Will definitely be back.

I recently purchased a used Audi e tron from Martins of Winchester, and I must say the entire experience was excellent. Mr. Nick Anderton handled the deal very professionally and efficiently from start to finish.
He explained everything thoroughly, including the tyre protection cover and the 3 year extended warranty, without putting any pressure on me to purchase them. Although the packages were very attractive and worthwhile, I decided not to go ahead as I plan to change the vehicle before then.
What really impressed me was Nick’s soft spoken nature, professionalism, and the way he interacted with me throughout the process. He made the whole experience smooth and comfortable.
He is truly an asset to the company, and I wish him all the very best for the future.

Our car went in for service .. the staff kept us up to date all through the process, gave us clear advice of what needed doing and potentially needed doing ..
gave us great confidence knowing we were in safe hands .

My camper went in for issues with the ABS, Martin’s resolved the issue quickly under warranty. Their communication throughout was good.

Great people to deal with, Have been a customer for many years.

I received fantastic service from Neil, Colin and Michael at Martins when buying my Gold R Line this week. Thank you for all of your help.

Avoid Martins Group at all costs. My car (HN18 MWL) has been a prisoner at their Reading branch for 6 months. During this time, I have been paying Insurance, Road Tax, and MOT for a vehicle I cannot use. My family and I have been left stranded, and every time I went to speak with them in person, nobody cared. It was only when I started making noise on social media that they suddenly "woke up." This is not a game; this is our lives.

THE LEGAL DECEPTION:
Martins Group is systematically misleading customers. In their public responses and on their website (Sections 1.1 and 27.1.1), they claim to be accredited with The Motor Ombudsman. This is a LIE. The Ombudsman (Case Ref: 00311730) confirmed in writing they are NOT members.

Furthermore, their "Complaints Procedure" points customers to the Financial Ombudsman Service to look professional, yet they fail to provide any real solution or a courtesy car while they admit the WRONG PARTS WERE SUPPLIED TWICE.

They offer "transparency" on paper but deliver incompetence and deception in reality. I am done waiting. Small Claims Court filing is happening this Friday. If you value your money and your family's mobility, stay away.

I phoned to arrange test drive for a Renault new to the website at Basingstoke. Quite some distance away but worth it I thought. We agreed a time for the following day and I indicated I was keen to buy the car. It was clear I was the first to make contact. We talked through timings and costs for delivery

Then the same afternoon I had a phone back to say there had been later calls about the car and a deposit to have first dibs on the car had been taken.

Nothing wrong as such, and I was probably naive, but it left a bad taste in the mouth. I accept we are long past the days when a garage would form a relationship with a client, but I was surprised not to at least receive a courtesy call inviting me to leave a deposit - if that's what they needed. I'd have been very happy to pay one.

I recently took delivery of my new Alpine A290 from Martins Winchester and had a fantastic experience dealing with Nick Anderton. From start to finish, Nick was professional, highly knowledgeable about the new EV platform, and made the entire purchase process stress-free. It’s clear he’s passionate about the Alpine brand. If you're looking for a smooth, enthusiast-led experience, I’d highly recommend asking for Nick. The car is now off for PPF and a wrap to keep it pristine, but the service at Martins was the perfect start to ownership!

Just asked for a PCP quote on a car advertised on Auto Trader. Cash price £42995 a discount had been applied of £4170. VW offer a further £4250 IF you take PCP this is nothing to do with the dealer. This was there responce.

I can confirm you do not get an extra £4250, we are offering the advertise price as a cash offer,

We get cash in leiu instead of the contribution from the finance company. We are unable to offer both.

Had this confirmed by another dealer if I bought this from them and took VW PCP it would get a further £4250 off from vw finance nothing to do with dealer.

You have been warned...

No confusion, I know that this review is fact ! I eventually got a Golf R black edition for £39500 from Abingdon.

The worst car dealership I have ever had the misfortune to use they don’t respond to phone calls or emails 8 months in to a brand new car and they just don’t care, key fobs are going through batteries every 2 weeks. The DAB radio has never worked properly. But they don’t care as long as they get your money. Alan Booker Martins of Winchester don’t use them

Looking at vehicles opposite the shell garage for the security camera/tannoy advise they are recording and reviewing footage. Just avoid this dealership!!! Why have cars outside with prices on then if you can't look. Big brother is watching lol

Bought my car from Martins of Winchester Nissan last March. Had a year of no problems.

Sent it in for MOT and a service. Told them there was a problem. I was told it’s fine so I take it away and carry on driving. The cooling fan is broken and the Problem gets worse over the week. Takes a week of back and forwarding to get said fan sorted. No hire cars, no assistance to get a hire car. Only got one when the RAC got involved and Nissan assistance. Since they also replaced the battery (with an absolute cheap one - not what I’d expect from main dealer service!) the stop start dosent work and hasn’t since. I’ve now had a month of trying to resolve that. RAC out again due to message on screen. Again, no loan cars at their garage, but apparently this dosent trigger Nissan assistance hire car either - so I can’t get my car fixed now as Martin’s of Winchester seem to never have any loan cars available! Living rurally this is really hard to live without a car.

Il be getting rid of it shortly as I can’t deal with the headache of martins, and to go elsewhere for a fix, I have to repay for diagnostics!

I will never purchase a car from Martins ever again, nor will I ever use a Martins service centre, nor will I ever likely buy another Nissan (having owned only Nissans for 15 years)

I didn’t even get an apology for all the stress they put me through!

They never call back, they don’t email back. They are doing you a favour it seems ! Even the service manager dosent seem to care, even when Nissan head office got involved.

I purchased a used Touareg black edition and received excellent service from Nigel Coleridge from the sales department and concluded the £35000 purchase swiftly, so far so good?
I am overseas the majority of time so low usage , my gripe is that my vw manufacturers official agent purchased vehicle requires service within 4500 miles I raised this issue with Martins and was told they had no interest or responsibility to rectify the situation , although the salesman was sympathetic those
Above him adopted and attitude of tough it is what it is we’re covered, which I’m sure is correct but it smacks of extremely sharp practice and a culture of you have paid we have no interest in customer retention, I think that most customers buy from VW main agents for peace of mind and we do this so we feel protected, although a small service costing £350 I feel let down and on principle wouldn’t use Martins in any future purchases
And would urge anyone thinking of purchasing from Martins Andover to look hard at the vehicle and paperwork as my personal experience is that they are an uncaring organisation ( nice car though) Gary Henderson

I had a very disappointing experience with Martins of Camberley regarding a 24-hour test drive booking for a Volkswagen Tiguan.

I booked the test drive on Thursday 22 January for Wednesday 28 January at 9:00am and arranged time off work specifically for this. At 8:30am on the morning of the appointment — just 30 minutes before it was due to start — I received a call to say the test drive had been cancelled because the vehicle had apparently been sold overnight.

I find this explanation hard to believe, but regardless, cancelling at such short notice shows a complete lack of respect for a customer’s time. I was given no alternative vehicle, no meaningful apology, and no attempt to resolve the situation.

This test drive was booked for a genuine reason. I previously owned a Volkswagen T-Roc and am now actively looking to purchase a hybrid vehicle, having owned a hybrid Range Rover in the past. The Tiguan is exactly the size and type of car I am currently in the market for, so I am a serious potential buyer.

Unfortunately, this experience made me feel that my custom was not valued at all. I went out of my way to accommodate the appointment during a busy working week, and the way this was handled was poor.

There are many other brands offering similar vehicles, and this experience has made me reconsider where I spend my money. I would expect far better customer service from a Volkswagen dealership.

Martin Plant Motors have recently carried out a full car service and resolved a number of issues including replacing car parts.
I would highly recommend Martin Plant Motors who have over the years and continue to provide a professional and customer centered service to the highest standards. At all times there is excellent communications with the customer. Martin's professional expertise and years of experience in automotive engineering is reflected in the first class outcomes the customer receives every time. The overall team in this family run business deliver a first class,high quality & friendly customer service. I have no hesitation in recommending Martin Plant Motors based on my customer experience now over many years. Philip Galvin