I enquired about an ex demonstration model VW Polo automatic from Martins of Camberley. Having made an appointment to view I encountered a very pleasant and knowledgeable sales lady called Phoebe. W... Toon meer
Bedrijf heeft geantwoord
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My wife has just collected her car following its service and MOT. We have a service plan yet she was asked to pay, and there was an apparent reluctance to even investigate the matter. Eventually resol... Toon meer
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I must say having bought many cars my last experience buying an Omoda from Andy Orchard has been truly exceptional in every way from buying me lunch and serving coffee to talking me through the whole... Toon meer
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Leigh did a fantastic job. Incredibly knowledgeable no sales pitch or pressure just the facts. Exactly what I needed to help me make a decision on whether the car was right for me ir not. Definitely r... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
New & Used Car Dealer - Alpine Dacia, Omoda & Jaecoo, Renault, VW Volkswagen - Andover, Basingstoke, Camberley, Farnham, Winchester, Hampshire, Surrey UK
Contactgegevens
Hatch, RG24 7NZ, Basingstoke, Verenigd Koninkrijk
- marketing@martins.uk.com
- www.martins.uk.com
3,7
Gemiddeld
185 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Made a purchase a total chore rather than an excitement…..
I remember the “old days” when purchasing a car was an excitement - as it should be for the amount of money being spent. Well - this shower managed to make the £50k+ transaction a total chore and destroy any excitement.
Zero interest in the customer from any of the sales staff, no professionalism, salesmen fighting over “ownership” (as I dealt with 3 separate people given their actions were not followed up), no desire to negotiate, no interest in a part exchange, no interest in helping move private plates, non compliant finance processes - Zero trust built. One of the salesman even banged on about being a career BMW salesman - “brilliant cars” according to him - this at a VW dealership!
Unfortunately the other dealers I were speaking to did not have the right spec vehicle - otherwise I would have avoided Martins.
6 oktober 2024
Review zonder uitnodiging
Antwoord van Martins Group
Dear JR,
Thank you for taking the time to share your feedback. We’re truly sorry that your recent experience with us didn’t meet your expectations, especially as we understand how significant a car purchase can be.
We want every customer to feel valued and to experience a smooth, enjoyable transaction. It’s disappointing to hear that this wasn’t the case during your visit, and that there was confusion around our sales process. We also apologize if any of our team’s comments or actions came across as unprofessional or unaligned with our values here at Martins.
Your feedback is invaluable, as it helps us identify areas for improvement. We’ll be addressing your concerns with our team to ensure we’re meeting the high standard of customer service that we strive for.
If there’s anything further you’d like to discuss, please don’t hesitate to get in touch. We’d appreciate the opportunity to make this right and restore your confidence in us.
Kind regards,
John | Marketing Manager
Just no fuss
Just no fuss, questions answered plainly (that is good)
My only issue was the 5 month wait.
18 oktober 2024
Antwoord van Martins Group
Hi Roger, thanks for your feedback! We’re glad we could answer your questions clearly. We apologize for the wait time and appreciate your patience. Please reach out if we can help with anything else!
Many Thanks
John | Marketing Manager
Poor experience of Martins Basingstoke with Attitude
I had heard good comments to Martins VW in Basingstoke but sadly I now fall into the 50% of reviews who were not impressed!
My son and I made a great of effort coming to Martins of Basingstoke last Wednesday, my son an hours drive from Oxford and myself from Newbury. A meeting was arranged with Kevin for 4.30-5pm to discuss a used VW Golf for sale. On arrival we are informed that Kevin had double booked, but rather than call me in advance to rearrange another date, we were pawn off to Andre.
It proved to be a totally wasted journey, not in respect to the car which my son likes, but the constant attitude displayed from someone who painfully had no interest in marketing the vehicle, every question raised invoked more attitude to the point of being rude. He kept going on about having to leave exactly at 6pm, when we arrived at 4:50pm, having plenty of time to discuss the vehicle. I have previously bought two VW Polos through Marshall’s in Newbury and Kiddlington, excellent service, unlike the attitude, demeanor and temperament of Martins Basingstoke! The “couldn’t care less attitude” was clearly displayed despite us making a great deal of effort.
This was further antagonised with a phone call from Neil Lee, the sales manager, who seems to think it is normal for sales people to double book and then encourage a colleague to cover, even if the individual had no interest. He had not even bothered to read an email of complaint before the call, blaming it on IT issues; three days later and despite the email being sent again and cced to Terry Handley CEO, nothing has been heard!
This says a lot about customer service
23 oktober 2024
Review zonder uitnodiging
Antwoord van Martins Group
Dear Mr. Helm,
Thank you for sharing your feedback. We are truly sorry for the experience you had with us at Martins VW in Basingstoke. We understand that both you and your son made considerable efforts to visit us, and we apologize that this visit fell short of your expectations.
Unfortunately, over the last 10 days, our team has been navigating a significant IT issue that has impacted our ability to respond to emails and inquiries as promptly as we would like. While we aim to communicate effectively and prevent any disruption to our customer service, we regret that this has affected your experience and correspondence.
Regarding your visit, we apologize for the double-booking, which resulted in a shift in arrangements, and for any dissatisfaction in the service you received. This certainly does not reflect the standard of care we aim to provide, and your feedback will be reviewed to ensure a better experience moving forward.
Thank you again for bringing these matters to our attention. We would greatly appreciate the chance to discuss this with you further to see how we can make things right.
Warm regards,
John | Marketing Manager
Antwoord van Martins Group
Thank you for your feedback Kathy :)
Rob was an excellent sales person to…
Rob was an excellent sales person to deal with he was professional from the start to finish. No idle chit chat and sales bullshit. I will be using rob again next year
21 oktober 2024
Antwoord van Martins Group
Thank you, Mr. Beever, for taking the time to leave such a positive review. We're delighted to hear that Rob's professionalism and straightforward approach made for a great experience. He’ll be thrilled to know that his efforts were appreciated. We look forward to assisting you again next year!
Renault Clio Hybrid
Renault Clio Hybrid.
From our initial meeting to the collection of our new car we felt valued. Simon is very knowledgeable and answered all of our questions, some of which must have seemed a bit basic, but this is our first hybrid car. The car was ready to at the time we had agreed with plenty of fuel and in spotless condition. I feel that this is the start of a long term relationship with Martins Group.
18 oktober 2024
Antwoord van Martins Group
Hi Michael,
Thank you for your kind words! We're delighted to hear that you felt valued throughout your experience with us. Simon always strives to ensure our customers feel confident with their new vehicles, and we're glad he could answer all your questions. Congratulations on your first hybrid car—we hope it brings you many enjoyable miles! We're looking forward to continuing this journey with you and being there for all your future motoring needs.
Best wishes,
The Martins Group Team
Response to my enquiry concerning…
Response to my enquiry concerning interest in a change of cars was prompt . Information received on hybrid cars was useful. The two cars offered to me were appropriate . The trade in offer for my car ,when adjusted slightly ,was acceptable. Having used Martins to service my previous vehicle for a number of years I have always found them helpful.
1 oktober 2024
Antwoord van Martins Group
Thank you for your kind words. We’re glad you found our response prompt and the information on hybrid cars helpful. It’s a pleasure to have served you over the years, and we look forward to assisting you again soon.
Best regards,
John | Marketing Manager
Antwoord van Martins Group
Hi Linda,
Thank you for your kind words 😊
Best regards,
John | Marketing Manager
VW to go
Shanice was very helpful and easy to deal with and did not try and apply any pressure sales techniques. She gave all relevant information asked for. A very good representative for the company
13 oktober 2024
Antwoord van Martins Group
Thank you Stephen for sharing your positive experience with Shanice! We're delighted to hear that she was helpful and informative without applying any pressure. We'll make sure to pass along your kind words to her. Your feedback means a lot to us, and we look forward to welcoming you again in the future!
Best regards,
John | Marketing Manager
Great customer service and help with…
Great customer service and help with choosing my next car. Also good test drive experience
5 oktober 2024
Antwoord van Martins Group
Thank you for your kind words 😊
Best regards,
John | Marketing Manager
Excellent sales process
Excellent sales process - Emilie sourced a car for me with the spec I needed - made the sales process very easy and efficient
18 oktober 2024
Antwoord van Martins Group
Hi John,
Thank you for your fantastic feedback! We're thrilled to hear that Emilie made the sales process easy and efficient for you. It's great to know she was able to find the perfect car with the spec you needed. We appreciate your support and look forward to serving you again in the future!
Best regards,
John | Marketing Manager
A brilliant all-round service
Shanice and all the team were absolutely brilliant to deal with. Provided really good information and were very helpful in all areas.
18 oktober 2024
Antwoord van Martins Group
Thank you so much for your kind words, Toby! We're delighted to hear that Shanice and the team were able to provide you with all the information you needed and were helpful throughout your experience. Your feedback means a lot to us, and we look forward to assisting you again in the future!
Best regards,
John | Marketing Manager
Customer Care With a Big "C"
The team at Martins Renault were helpful and considerate throughout. I was well looked after and treated with respect from purchase through to sorting out a couple of issues quickly and efficiently. They were faultless. Highly recommend.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Martins Group
Hi Angie,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Martins Renault. Our goal is always to provide helpful and considerate service, and it’s great to know we met your expectations. If you ever need anything else, please don't hesitate to get in touch. We look forward to serving you again in the future!
Best regards,
The Martins Renault Team
Great experience when buying a car
Just bought a new (to us) nissan leaf from the Winchester dealership. Martin helped us source a car with the spec we wanted at a good price. The service we received was excellent. The car was mot'd, serviced and and valeted (as well as fully charged) when we collected it.
Additionally we have been given a year's RAC cover and a year's warranty.
We would recommend this dealership and will certainly return to them when we need to replace our second car.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Martins Group
Hi Lorraine,
Thank you so much for taking the time to share your experience! We're delighted to hear that Martin was able to help you find the perfect Nissan Leaf and that you were pleased with the service you received. It's great to know that the MOT, servicing, valeting, and charging made the handover seamless for you.
We’re thrilled that you’re enjoying the added peace of mind with the year's RAC cover and warranty. We truly appreciate your recommendation and look forward to welcoming you back when it’s time to replace your second car.
Happy driving!
Best regards,
The Winchester Dealership Team
Fantastic service they should be proud
Fantastic service they should be proud! They listen to people like me and show patience and understanding! Well done Martin's
2 oktober 2024
Review zonder uitnodiging
Antwoord van Martins Group
Hi Phillip,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. It’s always our goal to listen carefully and ensure that we meet your needs with patience and understanding. We truly appreciate your support and look forward to serving you again in the future.
Best regards
Martins Team 😊
Martins Andover Skoda
After being let down by Skoda Henry Salisbury for the 2nd time recently I contacted Martins of Andover as was being advised a 2 month wait for an appointment at Salisbury car was purchased from them them with a promise that we always look after our customers
Within 2 days an appointment was made and window opener replaced under warranty
All very professional and a friendly team
Sorry Skoda Salisbury you have now lost my custom
Many thanks
2 oktober 2024
Review zonder uitnodiging
Antwoord van Martins Group
Dear Peter,
Thank you so much for your kind feedback and for giving us the opportunity to assist you! We're pleased to hear that we could help get your car sorted quickly and that you found our team professional and friendly. Your satisfaction means a lot to us, and we're glad we could deliver on our promise of excellent customer service.
If you ever need anything in the future, please don't hesitate to get in touch. We look forward to serving you again!
Best regards,
Martins Andover
Andover VW
Awful service, she is rude and arrogant.
The car was returned to me without any work done on it, and I was told to book another service with the Basingstoke Martin garage—which I know to be good but is also 40 minutes away from where I live.
2 oktober 2024
Review zonder uitnodiging
Antwoord van Martins Group
Dear Andrea,
Thank you for taking the time to provide your feedback. We're sorry to hear about your recent experience and any misunderstanding that may have occurred.
Our service adviser Zoe, was trying to explain that the specific calibration required for your overhead camera can only be performed at our Basingstoke location due to the specialized equipment needed. We understand that the additional travel may be inconvenient, and we apologize for any frustration this may have caused.
We value your business and would like to ensure that you receive the best possible service. If you'd like, we can assist you in scheduling the calibration at a time that is most convenient for you or explore any other options to accommodate your needs.
Please feel free to reach out directly, and we’ll do everything we can to make this right.
Best regards,
Martins Andover
Excellent service
I'm delighted to say that Martins's Volkswagen has been outstanding, professional and understanding.
My car was standing there for a while, at the end get done the job. I definitely recommend them.
Management is doing a good job, well done everyone.
Thank you
17 september 2024
Review zonder uitnodiging
Antwoord van Martins Group
Dear Attila,
Thank you so much for your wonderful feedback! We're delighted to hear that you were satisfied with the service you received at Martins Volkswagen. Our team always strives to deliver professional and understanding service, and it's great to know we met your expectations.
We're glad we could assist with your car and appreciate your recommendation. We’ll be sure to share your kind words with the management and the rest of the team.
Thank you once again, and we look forward to serving you in the future!
Best regards,
John | Marketing Manager
Awful service
Awful service - spoke to a saleman today about buying a used VW from VW Farnham. From the outset, the salesman was rude, dismissive, arrogant and not interested in selling me a car. He did not even bother to seek to look at whether a deal could be had - very very rude ! Use this dealership at your peril !
16 augustus 2024
Review zonder uitnodiging
Antwoord van Martins Group
Dear Sailesh,
Please know that this is not reflective of the high standards we set for our team. I would like to personally apologize for the way you were treated. We take your concerns very seriously and will be addressing this with the staff involved to ensure it doesn’t happen again.
If you are open to it, I would appreciate the opportunity to discuss this further and see how we can make things right. Please feel free to reach out to me directly on 01252 636 001 or at m.lilley@martins.uk.com
Thank you again for your feedback, and I hope we can restore your faith in our dealership.
Kind Regards
Mark Lilley
Martins Camberley fixed the annoying faults
I took my VW approved Golf to Martins Camberley (owned for 3 months). The car had a million intermittant faults and the software had never been updated from new (not covered under the warranty) Suspension noises also not covered. They were kind enough to help me out on labour costs for investigations and fixes. The car is now running and sounding as it should have when i got it. Ben the technician also advised of a solution for door seal noises and was very knowledgable. Thanks Martins Camberley for making my car enjoyable again...
9 augustus 2024
Review zonder uitnodiging
Antwoord van Martins Group
Hi Matt,
Thank you so much for sharing your experience with us! We’re delighted to hear that we were able to resolve the issues with your Golf and get it running and sounding as it should. We understand how frustrating intermittent faults can be, and we’re glad that our team, especially Ben, could provide the support and expertise needed to get your car back to its best.
We appreciate your kind words and your trust in Martins Camberley. If you need anything in the future, don't hesitate to reach out. Enjoy your drives!
Best regards,
The Martins Camberley Team
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