Mashvisor Reviews 

I DO NOT RECOMMEND Mashvisor! They increased my annual subscription by more than 30% with no prior notice and refused to cancel my account. I've tried disputing the charges with my credit card company and Mashvisor will not return the money. Not even courtesy enough to pro-rate the account for the 5 days from whe my account was charged and when my cancellation notice was given. Simply TERRIBLE and a complete RIP OFF!

I would give 0 stars if possible. I signed up two years ago and then canceled after 1 month. However, the cancellation didn't take for some reason, even though I spoke directly to someone at that time. I've been trying ever since to get the service and auto charges stopped and can no longer connect to a live person. I have gotten no/little response via email and was charged again in November. To date, I've been charged almost $1,000 and recently closed my bank account (of 20 years!) to get the charges to stop.

Be cautious with their renewal policy. If you don't want to be stuck with their aggressive renewal tactics, you need to cancel your subscription immediately after signing up.

For example, my first year of membership was from started September 5, 2023, and the receipt stated September 5, 2024 as the last day. I canceled on September 5, 2024, but they still insisted I pay for the entire year, even though I canceled on the "Last day" of my membership term. This was very customer unfriendly.

Also, you are automatically enrolled in annual renewal—it’s buried in the fine print. I wouldn’t recommend this service due to their pushy renewal policies and customer-unfriendly approach.

very slow support site for unresolved login problems

updated their website login system and now i can't get it. been trying for the past 3 months for access. issue started march 26, 24 and still waiting on resolution.

Mashvisor has up to date data that helps with underwriting deals.

Update: After 2 weeks of trying to get support, I got a refund. No email response, no communication from support, just a refund. Still, I'm happy and raises the review to 3 stars...
-----
After a very convincing demo with the salesperson, I subscribed to the service. The data was inaccurate and I didn't use the system.
I tried contacting customer support via the website, email and phone with 0 response!!!
Shame on you Mashvisor.

Terrible customer service I’ve written numerous emails after paying $800 for an annual subscription in August 2024 that backdated itself to Dec 2023 so now it ends on dec 2024 instead of August 2025… no one answers the phone or emails. It’s starting to feel like a scam company.

Mashvisor is such a quick and powerful tool to use to get the information for important investing decisions. We primarily use it for analyzing short term rental markets nationwide. The ability to access any market in the country without having to pay extra for each area is so critical, especially when you may not even end up investing in that market.

Mashvisor has a lot of great information, I’ve been a member for several years and would recommend them to anyone seeking detailed data.

For finding a short-term rental property that turned out to be a profitable investment, Mashvisor did the job. Great tool for a new investor like me. My account did not get cancelled, and the customer service team was understanding of the issue and gave me a refund.

They honored a request I made and did so expeditiously.

They worked with me to solve my problem.

Mashvisor offers great and timely customer service.

The platform's user-friendly interface and comprehensive analysis tools helped me make informed decisions, and, identify promising opportunities. Good experience overall.

Mashvisor is an outstanding website that helped me find my investment property. They were also extremely trustworthy as they returned my subscription despite I did it delayed (not many companies do that). I'm happy to refer them to anyone wanting to invest in real estate and I hope to have enough money to invest more based on their information in the future.

I enjoyed using Mashvisor, and their customer service was attentive and helped fix a billing issue.

Mashvisor is a great product with real estate great insights and customer service. My issue was resolved same day and the team was very knowledgeable about my questions. Highly recommend!

Understanding customer service. Great tool for finding properties

The platform is very user friendly and tons on info to help you with your investment analysis. I did the free trial just to get an idea of how things worked. Great data in comparison to other platforms. Reached out to Jason in support with questions and they were able to assist. When the time is right, I’ll def add this to my tools.

Very Good with a different angle with the traditional for Real estate business, different approach and very good KPIs.