Mathewsons Reviews 

You would think to hear the two younger sons talking that they were the font of all knowledge,I have been watching this show since it started,the first two seasons were brilliant,but now they have got a bit of fame it has went to their heads,myself I have been in the motor trade for 55 years and some of the comments are absolutely ridiculous,those two young lads need to learn a lot more before they comment on anything.

I placed an absentee bid, and almost immediately got an Email asking if I'd like to bid more, as I'd been outbid the day before the auction. This later proved to be a lie, as I was the only bidder on the lot. This was verified by 2 staff members in phone conversations. The live bids went up 3 times in £100 increments to my maximum bid as the auctioneer looked at his desk and screen. Hammer went down provisional. Later a member of staff told me, he was allowed to shill bid up to the reserve. This was a contradiction of acting on my behalf, with my bids. I sent an email outlining my concerns and, within 2 hours, got a very abrupt,forceful david ' the owner' that refused to communicate via email. Insisting ' No we'll do it now'. Then proceeded to lie about telephone bids. The livestream showing no eye contact forward of the desk by the auctioneer and also contradicting his two members of staff.
The conclusion. Matthewsons refunded their fees and edited the youtube auction video to only show the auctioneer as he dropped the gabble .
I did draw a line under this bad experience, until I rewatched the video and found they'd edited ( yes you can do this on YouTube)to cover themselves. Feeling a sense of responsibility to share my experience I decided to post here and await another abrupt and forceful David phone call, of which I will record .

Was going to visit but then saw they charge £5 to view cars. All goes to charity they say. But i find this grossly offensive. I choose which charities I donate to. If they feel so strongly about their charities then they should pay it. So if I get this right, they charge you £5 to view cars you may want to buy that are not owned by them, and that they already get paid twice for each one they sell 🤔. No thanks. I will stick to auction houses who don't presume. Can you imagine having to pay £5 to enter a car dealers showroom? No? Me neither....

I purchased my jeep and shipped it to Ireland . I followed up for weeks about getting the V5 all I got in response for 6 weeks was it’s in the post after more phone calls and mails the only response was it’s in the post . They said they would follow up but never did . A car imported into Ireland needs a V5 so if you are thinking of dealing with Mathewson DONT

Very DISAPPOINTED-SENT EMAILS with pics trying to enter a car in to one of there sales and 10 days later nothing
No reply nothing , I think there all to busy trying to be film stars to bother replying
So put it on eBay sold very fast no hassle without leaving home
So saved a packet on commission
Overall VERY VERY DISAPOINTED
WONT EVER TRY AGAIN
EBAY ALL THE WAY FOR SALES

Recently bought a couple of cars and accordingly paid quite a bit in commision with cars then transported by a recommended supplier.
On delivery of the 2nd car found the the despatch team had placed items in the passenger foot well that had pierced the passenger leather seat. Immediately contacted Mathewsons and sent them pictures. Contacted them repeatedly but was brushed off with no one ever getting back to me. Sent an email to the Directors ... no reply. Totally ignored on the whole matter. My conclusion is that they really don't care. Be careful what you buy, and how you get it home as Mathewsons do not give 2 hoots as long as they have the commission.

I visited yesterday after looking up a few cars on their next auction and checked the viewing days, the staff were incredibly helpful and pointed me to the correct warehouse for the cars I wished to view. The place is understandably very busy and had a good mix of newer and older classics to look at, I can see some people don't appreciate that it is ultimately a business and they need to sell a variety of newer and older cars in order to be successful and I wish them a continued success in this.

Travelled 190mls only to be told we couldn’t look at any vehicles for sale as they were moving cars around🤷‍♂️. Ok I understand the health and safety of this but why keep sending videos of cars for sale and to come down and have a look. When there are only certain times they can be accessed. The place was crammed with 80s and 90s cars and very few real vintage or veteran cars. The only part you can access is the old part selling trinkets and promotional rubbish, I think I will stick to H&H and Manor Classics sales from now on.

its way overdue to cancel there tv series, dereck is very hurtfull and rude to people,especially to the old couple selling there dads merc 190 estate, and it showed how little he knows about the price of the cars he sells, it sold for over double what he guessed at. looking at there 72% bad reviews they dont deserve to be on tv

We've been to several veiwing days checking out citroen 2cv's. Finally in April we found a lovely red and white Dolly. Super friendly staff were more than helpful, showing us all the photos and paperwork that went with it. On auction day it couldn't have been easier. A gent called us ready to bid, which we won. We paid a few days later and collected the following week. Dave and Jack were more than helpful, helping load the car onto the trailer. We don't understand the other poor reviews? We don't think people realise this is a working business
not a visitor attraction. We had a great experience.

They showed a video of a disabled persons vw van with wheelchair ramp, we rang to ask if it was possible for a wheelchair user to view the van, and were bluntly told no as there was only 18 inches between cars, they find space to video the van inside and out and yet it was too much trouble to let me as a wheelchair user view the £30.000 van. How on earth do they feel it is right to sell a disabled adapted vehicle that a wheelchair user can't view? Was a big fan of this company and watched all the shows on tv, now I feel let down and it has left a really bad taste!! I will not be thinking of this company when considering buying a car. It could have been so easy and looking at the pics, there was a verrry big chance I would have Bided as high as it took to get it. You need to consider your disabled customers mathewsons!

Phoned twice requesting information on a vehicle being auctioned, was assured on both occasions that someone would get back to me, no one did. Will not bother again they obviously don't need my custom.

How do yous manage to sell anything ?? Everyone of yous have something negative to say about almost every thing yous get in . Not very good for your commission or your selling customers .

Visited for viewing day in pickering, having had a long drive we were hopeful of on site toilets, as my mum was in a wheelchair which made it difficult.

Upon entry I asked a member of the team if there were any toilets to use. After i asked this question he (david mattewson) replied in way that everything was an inconvenience as a result of mum being in a wheelchair.

Yes I understand health safely must be followed, but to get replys as people in wheelchair don't buy cars or visit.

my mum was really upset by the way she was spoken to and this whole experience doesn't stand the business in a great light.

Disabled people have every right to drive and own cars.

This is our private number plate experience with Mathewsons
, They lost our certificate, and it took nearly 3 weeks and several phone calls to Mathewsons, (on my side, as for some reason they are reluctant to ring back) to get any where, they are very polite but their customer service is well below 0 if you have a problem, Eventually after nearly 3 weeks, they admitted the signed certificate was lost, we were concerned as Mathewsons request that retention certificates are signed, so anyone who has the certificate can transfer it into their name or assign it to a car. So we had to phone DVLA ourselves and ask for a replacement, luckily no one had tried to assign it to a vehicle,
If they had took the matter seriously, This could have been resolved at the beginning when I first phoned to say we hadn’t received the retention certificate back.

Put my private plates in to be sold ages ago.
No sign of them on their Web site.
Really bad communication and its impossible to get through on the phone to speak to someone.

Contacted Mathewson 3 weeks ago enquiring about FORD ANGLIA 3 Phone calls was told to send my e mail addRESS DID THAT THEY ANSWERD THE E MAIL SAID THEY WOULD BE IN TOUCH HERD NOTHING BACK WATCHED ON LINE TODAY CAR WAS SOLD THANKS IF THAT IS THE WAY THEY OPERATE CARRY ON

10-14 working days to reply to an email
(Which you don’t respond to)
Follow up phone call , someone will ring you back (which you don’t )
Get some more admin staff if your so busy
I feel an arrogance has become prevalent with this company, like it or lump it attitude.

I sold my dads escort, if only it had been a rover or a jag or triumph, they gave those makes so much more time to be sold but my dads car was treated as fodder, the father of the show even missed a late bid before his hammer went down, when i called about it they dismissed my concern as being internet bids and not worth it, a poor show

We visited the shop on Sunday 13th October, maybe we had high expectations when stepping through the door, we expected a warm welcome or just a hello but there was just customers walking around no member of staff in sight.

The member of staff was in the back office chatting on her mobile phone about her day seemed oblivious to any customers in the shop. Only came out when a customer was at the till. Not the warm friendly welcome we were expecting.
Lots of great items in the shop but left very disappointed with the whole experience. A little interaction goes a long way in the retail world.