Custr Reviews 211

Quick & speedy reply. Friendly company. Documents very easy to understand in order to implement changes required.

Kenya has been outstanding in their professionalism and personal touch! Very happy with the service provided and continued support for a great product! Many thanks for everything!

Easy to use signing in system and really helpful and quick support with clear step by step instructions. Company dashboard is straightforward. Been using it for 6 months now with hardly any issues. Learning new features as we go.

I have found the service and support absolutely excellent. The Custr Team are always super helpful and speedy in their responses. Thank you!

An excellent check in system, but what makes it stand out from the rest is their customer service. Always ready to help however basic the question, no waiting in queues and always a friendly and happy voice at the end of the telephone - Special shout out to Kenya!

Our school has been using the eReception system for a few years now and it has been a real game changer. This has not only sped up the processing of visitors and contractors to site but also supported our attendance monitoring.

The customer service team are brilliant and respond very quickly through the online chat support. (all without the usual annoying AI every other company seems to use.)

I would definitely recommend this company and system.

Easy to use and Customize.
Also responsive customer service

Really grateful for Megan’s help—she was quick, efficient, and answered all my questions clearly. The product itself is easy to set up and use. We now use it across two of our businesses and it does exactly what we need. Highly recommend!

We have been using eReception for the past two years, and my experience has been nothing short of excellent. Their support team is always available and ready to assist whenever needed. A special thanks to Jodie for consistently resolving my issues and offering her unwavering support. Thanks to her, we successfully completed Phase 2 of the Global Dashboard without any hurdles. eReception has also been invaluable in managing daily check-ins and check-outs, as well as facilitating fire drills.

Fantastic system, very easy to manage, even visitors comment on how simple and quick it is. Customer service is also always speedy and friendly. Would 100% recommend to others.

The system is easy to use and e-reception are easy to contact if you have an issues/queries.

From the purchase of the original equipment through to the final detail the service and support was second to none, The actual functionality of the product has clearly been researched to understand the need of the customer

From the start of the process Media Base Direct staff have been extremely helpful and knowledgeable when it comes to eReception. The system has proven to be a great hit with staff and visitors, streamlining the visitor experience and making the whole process more professional.

We have been using e-Reception now for the past few years. It's just the best and perfect for our needs for staff, visitors and our fire drills. The set up was super easy, great comms and support from Jo Ross and the team.

Many thanks to them all!

Great software, easy to use, great support.
Recommended!

Every time I get in touch with the support desk they answer quickly and in lots of detail and help with the query - really helpful and friendly

Fantastic service. Megan was soooo helpful! We had a problem and Megan explained extremely simply how to rectify. Once I ran into another issue a few days later Megan called me and helped talk me through how to fix this issue. Our E-Reception is now up and running and I can't thank Megan enough!!

Avoid the new Dashboard!

Just upgraded to the new dashboard on E-reception and it has prevented staff for signing in using the App.

It doesn't appear to be an update but a new app. Staff have struggled to get the app to install and their are issues around resetting passwords.

End users feedback is generally around this ".....tried using the temp password on the new app and it said there was an issue"

Having to speak to staff to guide the unistalling the old verison and setting them up from a fresh - lots of work for 100+ staff

I am truly delighted with the e-reception system. In the past, we used to manually sign in our visitors and contractors, which also included their induction process. However, since the installation of the e-reception system, my team now has ample time to warmly welcome guests and provide additional assistance to anyone in the lobby who needs it.

Our guest experience has significantly improved, as most find the sign-in process to be more straightforward and less of a hassle. An added advantage is the GDPR compliance, which we can easily maintain by ensuring that no one can view another person’s record. Considering the benefits and the nominal fee, I would rate this service a solid 5-star.

Very happy with the e-Reception software. It does exactly what we needed it to do. It's very simple to set up and control from the dashboard and visitors are easily understanding how to use it.
5* very happy customer!