Medical Travel Shield Reviews 

An excellent Medical Travel Insurance Company.

I had a disaster in Turkey this June and i am so glad i took Insurance with Medical Travel Sheild.

I had to go back only last week and let me tell you they covered my return flights, my hotel and my food.

Claiming was so easy and simple to, the staff Laura and Maureen were so helpful and helped me with everything along the way.
I think i was starting to drive them mad with all my questions but even if i was they did not mention it.

Thank you so much Medical Travel Sheild and especially to Laura and Maureen, there a credit to you x

Well what can i say unfortunately i have had to claim twice, after needing surgery after my accident while in antalya, then having to return unexpectedly, the claim was dealt with efficiently and superbly but a lady called maureen who is a credit to this company can not recommend to highly exceptional from start to finish. ten stars .

The only reason I have given 3 stars is because it was easy to get but as I didn’t need to use the insurance I couldn’t say how well they are at dealing with a claim

Unfortunately I had to make a claim after a medical complication. In a distressed state I called their NGS Operations team who are the first point of contact when an emergency arises. They were empathetic in reassuring me I was covered and explained the process. I was calmed and impressed by their guidance.
However, it was after I safely returned to the UK and my file was passed to the Claims dept. that was not so impressive. My Claims Handler, Maureen did not seem familiar with the policy as she managed to under calculate my claim twice, even deducting for an excess to a clause with NIL excess. In another clause I misunderstood the terms and unknowlingly under claimed. Maureen did not correct me. Fortunately I tried calling her on the number in her email signature. It was answered by Sales who told me Claims do not have a number and I can't speak to anyone there and that communication with them is via email only. (So why give a Claims number?) I asked their Sales rep. to verify what I believed I could claim.
My claim entitlement was actually twice what Maureen had initially stated.
Even after the rightful amount was agreed I was underpaid and a second payment had to be made for the shortfall.
I wasn't going to write this review as I am just grateful my traumatic ordeal is over and I did eventually receive my claim. But then I thought it might be helpful to others who have to go through this process.
Check your policy clauses carefully. Do your own calculations.

Happily, I've not had to make a claim, but it was easy to arrange and give peace of mind when having treatment in a foreign country.

I took medicalshield travel insurance out as I was going for cosmetic surgery abroad, I did consider not getting it as I thought I probably wouldn't need, however im so glad I did because I was one of those people in the minority that had complications and ended up with a rather large bill! Medicalshield have been great it sent them all.my information and receipts when I finally got back home and within 3 days my claim has been excepted and im just waiting on the money going into the bank I was really worried it would be complicated and stressful but that hasnt been my experience at all! It's really taken a weight off knowing I was covered, highly recommend definitely worth taking a policy out if your in 2 minds better to be safe then sorry

I have nothing but good words to say about this company, from my personal experience. What was asked from me was very clear. Channels of communication were very open and my emails responded to quickly. A very good experience and would recommend and use this company in the future.

I have used medical travel shield a few times now. Last year I had a procedure abroad that I unfortunately developed some serious complications from and required a revision this year. The process of claiming for the revision couldn’t have been smoother.
Never once did I feel like they were trying to avoid approving my claim and Laura from the claims team was always very attentive and quick to reply to any messages and made a stressful situation much easier.

Good value for money and gives you peace of mind. My dental work is now insured for 12 months. If anything goes wrong and I need to go back I know I don’t have to worry about anything as I’m covered.

I needed to use my policy after my plastic surgery in Lithuania. I developed complications 8 days after my initial surgery and needed emergency surgery. I was already planning to stay for 2 weeks after the original operation but ended up having to stay an additional 14 days on top.

It was a life or death experience but I have nothing but praise for the insurer.

I spoke to the emergency team when I was out of ICU and they were kind and helpful. I was able to use my UK health card so didn’t need to claim for hospital costs but I know they would’ve been covered.

They covered the cost of the additional days in a hotel once I had been discharged from the hospital and I also received money towards subsistence every day I was at the hotel recovering and for each night I was in hospital after the emergency surgery.

I didn’t need to claim for flight changes but if I had needed to I could have.

The claim process was pretty straightforward once I was feeling more like myself, payment was straight into my bank. I wouldn’t hesitate to use them again and to recommend to anyone going abroad for plastic surgery.

Excellent company, and I’m glad I took out my insurance policy with them. Maureen from the claims department was incredibly helpful when I needed to make a claim on my medical insurance for a return trip to Turkey for dental treatment. The process was straightforward, and the funds were in my bank within 24 hours of acceptance. I would highly recommend them.

Had to claim on my insurance. Was quick and they were on the ball. Thank you!

All good did not need to claim but good price

I am so glad I took out insurance with this company. I had to have revision surgery and I contacted them - Heather was assigned to my case and she has made the whole process so simple, she has been an absolute delight to deal with.

Professional throughout and helped me out with anything I needed to do and gave direction.

It took the stress out of returning for surgery knowing that I was covered for the return trip.

I would not hesitate to use this company again as its been "refreshing" to deal with an insurance company who just put barriers in the way.

Highly recommended and if Heather deals with your case then that is a bonus!!!!

I give medical travel shield 5 stars, I had to go back to Turkey to have an implant changed before my next treatment was due, I was worried as this would be more money on flights when I friend said check your medical insurance you had when you went the first time, I looked and was covered for a return visit, so did all the forms etc at very short notice, a day and a half and Laura was amazing very helpful and got everything done in time for me and I was paid out within days !!! Thank you

laura from medical travel shield was very helpful with my claim. I received all my money back from my unexpected procedure minus my excess and it was very straight forward.

Thanks laura!

I wanted to recognise the exceptional service I received from Stephanie King.
I was having a particularly difficult day after being rushed to A&E and, unfortunately, I was outside the contractual time window for my request. I fully understood that my request could have been declined.
Instead, Stephanie handled the situation with professionalism, empathy, and respect. She clearly explained the position, politely requested evidence, and took the time to genuinely consider my circumstances rather than simply dismissing the request.
What impressed me most was her kindness and understanding. She balanced policy with compassion and made me feel valued and heard throughout the process.
Stephanie's professionalism, efficiency, and genuine care turned an already stressful day into a much more positive experience. She is a real credit to her organisation, and I hope she receives the recognition she deserves.
Thank you, Stephanie, for your outstanding support and for reminding me that great customer service still exists.

I had a great experience. With medical shield, Maureen and heather were a great help for me. I will be using tgem again for my trip in October

Was reassuring having the insurance behind my surgery

I was fortunate to not need to claim on this insurance, but the peace of mind it brought was worth it, fair price, easy to navigate my account online had i needed to claim, would recommend and have done