Product availability and quality for price is decent. Customer service responses are very quick. My current e-file and gooseneck UV lamp from them have stood up to the test of time for diy use. I've h... Toon meer
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Lees wat reviewers zeggen
I love melody Susie! There customer service experience for my drill that is still under warranty was awesome. Only thing I will say is that 2 of my melody Susie drills went out within 2 weeks of each... Toon meer
Comprei uma cabine de luz uv e com 1 mês ela deu problema. Enviei um email para a empresa relatando meu problema com fotos e videos. Em menos de 5 dias eles me mandaram o mesmo produto sem nenhum pr... Toon meer
The nail drill is honestly perfection until the hand drill stopped working after 5 months. I’ve sent multiple emails and didn’t get a response for a week unfortunately butfinally got a response in whi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2009, MelodySusie is dedicated to enhancing the nail art experience with a perfect mix of quality and artistry. We integrate fashion, professionalism, health, and environmental consciousness into our products. Today, MelodySusie is a global leader in the nail industry, offering an extensive range of high-quality nail products tailored for diverse users. We are committed to providing the ultimate nail solution to our users and setting new standards in the nail industry.
Contactgegevens
39899 Balentine Drive, ste 200, 94560, Newark, Verenigde Staten
- support@melodysusie.com
- www.melodysusie.com
4,6
Uitstekend
272 reviews
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Faulty handset
Once the faulty handset was confirmed, I received a replacement within days. Very supportive service.
19 mei 2023
Review zonder uitnodiging
Excellent customer service I need help…
Excellent customer service I need help with the drill lock and they sent a new one they were ready for know what happened and solve the issue thanks I will be shopping and recommend MelodySusie with friends and customers thanks
1 mei 2023
Review zonder uitnodiging
AWESOME CUSTOMER SERVICE
I had bought an electric nail drill about 6 months ago and it stopped working. I contacted customer service and they sent out a replacement immediately. They had also kept me informed right up to and even after I received the replacement. Best customer service department I have ever dealt with!! Will definitely be purchasing from this company again!!
4 mei 2023
Review zonder uitnodiging
Very pleased with my new nail dril
Very pleased with my new nail dril. "Jade" very light I love it. From the moment of my purchase to the delivery the support team was amazing, replying so quickly. Thank you very much.
10 mei 2023
Review zonder uitnodiging
Fantastic customer service
Fantastic customer service. I recently bought a new drill because my old one gave out on me. The hand piece on the new drill stopped working on me and they were so quick to send me a replacement. I will always recommend them!
10 mei 2023
Review zonder uitnodiging
Customer service is excellent
Customer service is excellent! The reason for the 4 stars is I bought a nail drill for my wife for Christmas and four months later it just quit working. The drill itself works excellent. They replaced the drill very quickly once we proved it was not working.
1 mei 2023
Review zonder uitnodiging
Great customer service
Had a drill that was malfunctioning and I barely purchased it last year in December I contacted them to see what could I do and they replied quickly and got me situated :))
8 mei 2023
Review zonder uitnodiging
I love their product!
I love their product! I was upset that they discontinued the drill I purchased since mine stop working on me but they were very prompt and helpful with my concerns! Received excellent customer service and amazing quality with their products!
3 mei 2023
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Recommended!
I’m absolutely satisfied with the product, portable, and works just great!
2 mei 2023
Review zonder uitnodiging
Excellent products, SUPERB customer service
Their products are great. And their customer service…SUPERB!!!!
25 april 2023
Review zonder uitnodiging
Response to issues/complaints
A few months ago I ordered a 2in1 dust collector and drill. The drill stopped working within the 15months guarantee so I reached out to customer services. They were very kind and sent me a replacement drill for which I only paid shipping. However that arrived with the exact same fault I complained about. So I reached out once again and they were extremely helpful for the second time, only this time they sent the entire 2in1 for free. Extremely professional and understanding of them. I’ve had the new 2in1 for jus over a month now with no issues so far :)
5 maart 2023
Review zonder uitnodiging
AMAZING customer service…
I emailed the company after my efile began to malfunction- they sent a replacement SO FAST! I received the new part within three days of reporting the issue. Unbelievable, incredible customer service at MelodySusie- and their products are such good quality! I will continue to be a loyal customer ❤️
16 april 2023
Review zonder uitnodiging
Great Product & Amazing Customer Service
This is my second drill as I have worn out my first, the hand piece started to play up, contacted the most amazing, helpful and efficient customer service who sent a replacement out...would not hesitate to recommend.
20 april 2023
Review zonder uitnodiging
Representative Response
I really like the fact that the customer services are quickly to respond. They provide the information you need quickly, less than 24hrs.
10 april 2023
Review zonder uitnodiging
Great quality of products and really…
Great quality of products and really good customers s.ervice
5 april 2023
Review zonder uitnodiging
Melody Sussie customer service is OUT OF THIS WORLD
Melody Sussie customer service is AMAZING. Especially when you’re like me and want to add things to your order or are curious about promotional procedures. Melody Sussie staff were also proactive in offering me substitute nail tools when out of stock of the ones I ordered. Amazing response time as well!
11 april 2023
Review zonder uitnodiging
Customer service was a Awesome
Customer service was a great help! Awesome service.
My product was not charging and I contacted customer service and they were very helpful and resolve the issue quickly and made me feel amazing. They generously will send me a new one. Thank you so much.
10 april 2023
Review zonder uitnodiging
Excellent Customer Service
I purchased a 30000 RPM drill and contacted the seller for assistance. They shipped out a new wand within a week!!! I appreciate the ⭐⭐⭐⭐⭐ customer service!!
10 april 2023
Review zonder uitnodiging
I really recommend melodysusie
I really recommend melodysusie, I had a little problem with my nail drill and they take the time to resolve my problem
4 april 2023
Review zonder uitnodiging
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