Memberspace Reviews 142

You guys are always quick to respond and help, and that's much appreciated!! Keep up the great service!!!

The team at Memberspace are always super helpful and quick to answer any questions I have.

Great user experience -Excellent customer support - especially if you’re not super tech saavy Memberspace really steps and fixes the problem - super when you’re short on time

We have used MemberSpace for roughly 6 years and have been very happy with it. The support team are responsive and helpful. We are in the process of leaving MemberSpace, but that's only because our business has grown away from the online world and into the physical world, and we need to switch to software designed for that reality. If I were ever to offer a member site again I would happily return to MemberSpace. Thanks for all the help over the years!

We had a very specific idea in mind for managing drip content through a tiered membership system on our website. MemberSpace allowed us to implement this seamlessly. Their platform is super easy to use and the customer service has always been excellent.

Great support when I needed it most even though we are in Scotland and not on the East Coast of USA

It is solid software with great customer service. If you're a small business who gets the runaround at larger companies, Memberspace is for you. They genuinely listen to and implement customer feedback.

MemberSpace has had the BEST customer service. I have utilized other platforms for a variety of reasons and have to wait several days for issues to be addressed. Chelsea on the support team helped answer multiple questions over the course of just 1 day. This is so valuable for someone like me who doesn't have much IT experience.

Most easeful experience setting up my Memberspace account. I love talking to real people in their support team. And I've set everything up during the trial period! That never happens for me. I've already received requests from customers to enroll in membership and it's not even live yet, but I have everything ready to go. Thank you, Memberspace for making my life so much easier! The ability to customize settings, emails, the send-from address, and the entire experience for my members (with you there to support me every step of the way) has been incredible. A+.

Over the past several years of using Memberspace, I have been so impressed by their customer support team. Every time I have a problem or question, they respond incredibly quick and consistently message with me until we've sorted the issue. I don't think I've ever had such a positive, convenient, and timely experience with any other customer support team.

Exactly what I was looking for and great customer service.

Over the past few months my team has been developing a membership website for our alumni association. After doing careful research we chose MemberSpace as our membership platform. During our development we worked continuously with the outstanding support team there. Their team, and my contact Chelsea Park, were terrific. They dealt with us in a highly professional manner and gave us the guidance we needed in a very timely and clear manner. I can’t say enough about their support and highly recommend MemberSpace if you need a membership platform!

100% recommend Memberspace as a working partner.
The service provided is outstanding, assistance when you have a query is fast and clearly answered. The team are amazing make my life so much easier.

I am a paying customer with Memberspace. I have them embedded into my website and have tried asking some of the most basic questions. Instead what I've received is cryptic answers and for that I cannot recommend this product.

Issues with support, no understanding that their customers want answers and solutions they can implement in a timely manner.

Their back and forth on their cryptic responses shows a lack of care for their customers priorities or time.

Integration and automation is required fact for today's small business. We tend to cobble together multiple tools to provide a product and service. I asked for Memberspace hey how do I prefill my form on a redirection from your signup form.

The response I got was look here and we won't support you. Wait....so URL prefills are a well known industry function....(I googled/youtube how to do this) and multiple vendors have videos on how to do it with their product). but here is the issue nothing exists demonstrating how to do this with Memberspace. I've tested if the product I'm wanting to prefill will work....(they have youtube videos). I can statically assign the prefill URL and it works like a charm. But what I can't do is pull the information from Memberspace and they haven't told me how, they haven't told me it can't be done, they haven't provided any real support around this just unnecessary back and forth emails. I'm tired. This is something I could have been done with days ago. It's a URL, but if I can't pull the information from their database .... boy that would have been helpful to know days ago. Instead they send me to their cryptic tech sheets....do they not understand that a lot of their customers can't code!!!!!

Chelsea cleared everything right up for me and confirmed what i was thinking. She did it in a very timely manner too!

I highly recommend Memberspace. It has exceeded my expectations in every aspect, making it an indispensable tool for my business.

It has truly been a game-changer for managing my SaaS membership. As someone without extensive membership management expertise, I found Memberspace to be incredibly intuitive and user-friendly. It offers a plethora of useful features, including the ability to set up recurring payments, one-time charges, and even enterprise-level plans.
What impressed me the most was the seamless experience it provided in handling memberships. From setting up different subscription tiers to managing cancellations and refunds, Memberspace streamlined everything effortlessly. This ease of use saved me valuable time and allowed me to focus more on growing my business rather than dealing with technicalities.

Moreover, the support team at Memberspace deserves special mention. They are not only prompt but also exceptionally helpful. Whenever I encountered an issue or needed clarification, their support was there to provide quick resolutions and clear explanations!

helpful, thorough. big happy.

Great customer support! We've been using Memberspace for years now and they've always delivered.

Some of the best customer service I've received from any online business. Super friendly, super knowledgable, open to suggestions to improve their service. 10 out of 10.