Men's Wearhouse Reviews 

I was fitted at the Rochester MN location this afternoon. I was helped by a young man named Omar. He went out of his way to make me feel comfortable. The best customer service I’ve ever had at Men’s Warehouse. Thank you Omar.

Buyer BEWARE! I have been a long time Men's Wearhouse customer. I have spent thousands and thousands of dollars on clothing from there. I have recently had several pair of pants fail, in the exact same spot, on the left rear pocket corner. I do not put anything in this pocket, I do not sit weird on this pocket. All of my dress clothes are professionally dry cleaned, and tend to last me a very, very long time. After the first pair ripped, I reached out to MW and was told there was nothing they could do, it was out of the return/exchange timeframe. I threw them in the trash, then a few weeks later, another rip in the same(exact same) spot, threw them out. I order several more pair of the same brand "Kenneth Cole". Now, I'm in fear of any others ripping, so each morning, I search the pocket area to make sure I do not wear a ripped pair to work. I have 6 more pair, all failing in the same spot! But what I noticed, is on the new pairs (when I'm searching the pocket area in the morning), all have a new reinforcement patch in this exact area...... this tells me that the manufacture had a known issue, and since make a change to fix the issue. Well to me, if the issue was a craftsmanship error, I feel the manufacture should stand behind their product, and offer some compensation. So, since MW wouldn't offer to help, I reached out to Kenneth Cole directly via email and told them the same story. They replied very quickly, apologized for the issue and asked me to provide my order number, that should start with "KCNY". Once I replied with " I don't have an order # starting with KCNY, as I purchased these pants from Mens Wearhouse", they replied with " Unfortunately, all Kenneth Cole products sold at Men's Warehouse are manufactured by Men's Warehouse, so our in-house production does not have insight into this exact issue." . So, this leads me to believe that these are not authentic Kenneth Cole pants! Why would Kenneth Cole tell me this in an email, if it wasn't true. So, I reached back out to MW and asked to speak with some higher ups. I was sent an email and asked to send pics of the faulty pants and the email from Kenneth Cole. I did so. I heard nothing back, so I reached out again asking if they go the email. They replied with an apology and offered a $50 gift card, and tried to reassure me the pants are real Kenneth Cole. I didn't feel like $50 was fair compensation and requested a manager or supervisor get in touch with me. This morning, I did get a call from a woman claiming to be someone higher than just customer service. She immediately tried to focus on " we do not sell counterfeit clothing... I asked her why would Kenneth Cole claim you do? She didn't have an answer. She also had no idea when I purchased these pants. She claimed the were bought back in 2020.... Nope, sorry. She should have gathered some facts before calling me. The long of the short of her phone call was "this is just normal wear, and we are not doing anything", "if the problem doesn't happen within 90 days of purchase, we will not do anything". So folks, If you want to try you luck, pay Kenneth Cole prices for "in-house made clothes", you should expect them to last around 90 days. I have a closet FULL of pants and suits from Men's Wearhouse, I have sent many people to them, I never expected I was buying counterfeit clothing. Every pair of these pant has a Kenneth Cole Label (at least 1 label sometime more than one), but Kenneth Cole tells me they are counterfeit. Buy at your own risk and choice, this is just my experience.

They (2 salesmen) sized me into a size 50R suit and said it looked great, we used the excuse of sending a photo of it to the daughter to leave without purchasing. Went to a different place, Macy's, and they sized me into a 44R and it fit perfect. The people they have working there have no idea what they are doing.

Absolutely atrocious customer service! Ordered a pair of boots. They sent me a vest. Shipping label, packing label said boots. The customer service rep said.. oh just return vest to any store and we will ship your boots out straight away.. 3 weeks later still no boots. They basically stole my 40.00 bucks. Piss off.

Never acknowledged. They only focused on weeding party. No one working cash register. Looked like no one was in charge and could lead the lost workers. I would have left but I needed to exchanged my sons suit.

Poor experience!!! Do not use men’s wearhouse for your wedding party. They got the sizing wrong and my groomsman had to wear a black jacket a complete different color from the rest. My wedding pictures looks a mess!

I would leave a negative star review if I could. My son and his groomsmen went there for suits. One of the guys wore his own jacket to the wedding because he looked like a child wearing his father’s jacket and his own shirt cause there was a stain on the one they gave him. My son in law whom was also in the wedding suit was terrible, the neck on his shirt could have had 2 necks in it and the jacket was hangy. The shoes were awful and felt like plastic. You can buy a suit for the price they charge. I don’t know how they are still in business. Very disappointed.

Went into the store in Oklahoma City to get a tuxedo for my son's prom. As African Americans I can't help but feel disrespected and discriminated against. We waited 10 mins before we were acknowledged. I was told to look at the book, pick something and they would take his measurements and have it in 2 days before prom. I asked about trying on some of the suits and was firmly told they don't do that however there were Caucasian young men trying on suits! I have 3 sons and I WILL NEVER SHOP AT A MENS WAREHOUSE EVER! Furthermore their prices were almost double for the same bowties and ties at another store! Worst customer service experience ever!

Went to the Dadeland store on 89 St SW and 72 Ave.Miami. I was looking to buy a tuxedo and was impressed by the nice selection. The store attendant Jennifer was extremely helpful and knowledgeable. She was very nice with me and my wife. She made it a simple and pleasant experience. There is a tailor on site too and that makes it very convenient.

Rented suits for my wedding it took 3 hours to fit us. Then my online rental dashboard didnt work talked to multiple people and supervisors and nothing was accomplished two months later still no access to the dashboard so I can’t see any of my rental info. Just a very bad and unprofessional companys

I purchased a suit from menswear house which is very bad quality .They sell lot of used items which is not in very bad condition most of them are worn by sales persons

No ethics. I ordered a white dress shirt online. Men's Wearhouse placed an old and used dirty shirt, without its original plastic bag, straight into a shipping bag and sent it to me. It is filthy and unusable. I sent them pictures of this. Instead of apologizing and sending me a new one, they expected me to drive to one of their stores, or wait in line at the post office to mail it back to them. Why would I have to waste my time and gas due to their carelessness? This wasn't going to happen. I contacted my credit card company and had them take the money back from them. The unusable shirt went in the trash. First and last time customer.

Sadly my mother n law passed away. We live in Texas and she lived in Connecticut. My husband went to Milford CT men’s warehouse monday Dec 30th. Since he had lost a lot of weight his suits did not fit him and he wanted look good to say good bye. He tried on two sizes. The 34 per the seamstress stated it would be too hard to make adjustments and that it would be easier to make adjusting on the 36. Being that she was the seamstress he went with her advice plus she wasnt suggesting it was it’s this or nothing per her. He needed the suit for Friday Jan 3rd as the wake was at 2pm and the funeral was sat 4th.
On Thursday afternoon he went to pick up his suit, tried it on and it was not altered the way the seamstress had told him it would be. The jacket had the sleeves too short. The back was pinched in to tight at the back the shoulders were worse than the 80’s shoulder pads plus parts were also pinched and not even. His pants had nothing taking in bottom area and the ankles were so tight that he could hardly get his foot through. It looked like mc hammer pants , all baggy at the bottom down to his hamstrings and tight at the ankles and calves. She had also taken to much off the length. When he said that’s not what was supposed to happen. They guy shrugged his shoulders and said oh well no one here to help you. So he went home with the suit as he had just paid $500.
Friday morning the day of the wake we arrived at 10am. We were met by another man who wasn’t helpful but he did bring out Theresa another seamstress. She had him try on the suit and just starred as she had no clue how she was going to fix this. Plus the computer was down so they couldn’t see what the other woman was supposed to do. She listened to my husband and made some suggestions and the came up with plan. She asked that he came back in a few days and that it would ready. We explained that the wake was at 2pm that day. She said she would do her best and to come back at 1pm. Upon arriving back at 1pm. He tried the suit and she explained she did the best she could with what she had. Other seamstress had royally messed it up cutting away too much material. When he tried it on it did look a little better than what it had before. Theresa was still not happy about the way it sat on my husband. So she had him try on 34 to see what she could. The suit per her fitted perfectly and all that would need altered was the sleeves and the trouser length. He had his black dress boots he would be wearing and she measured the length of the pants for his boots.
There was another young man there who i had asked if he could find a pair of shoes that were 11 1/2. He said they had none. As Theresa was fixing the new suit I found a pair of shoes that were 11 1/2. Incompetent and lazy boy said I looked. He was rude too.
Now remember the wake is at 2pm it’s now 1.15pm. We still have to go back to the house get ready and go to the funeral home. We also had other things that we were supposed to do that we could not do due to the incompetent staff and the screw up. Now we knew we were going to be late and there was nothing we could do.

Theresa made magic happen she altered the suit to perfection.

What we found out is that the other woman charged us over $250 in alterations. When all we needed was a sleeve and leg length altered. She scammed my husband in his vulnerability. We still did not get all that back and we were late for his own mothers wake shut to your staff being in complained scammers.

What ever you do. DO NOT BUY from mens warehouse. Especially Milford CT.

And a HUGE shout out to Theresa who was the only staff member who helped my husband. She was amazing.

Shopped at this store Twice and never ever have I been offered help customer service is really lacking
and everyone seems to busy or annoyed to offer help.

I drug my husband into the Greenwood, IN Men's Wearhouse to get a sport coat from this millenium. Nelson was very helpful and listened attentively. He was spot on for the recommendations. Nelson made sure that the jacket was a good fit and ordered one in the correct size and color. I thought this was going to be a very painful morning, but it turned out great. Thanks to Nelson.

1.) Unless you are black, don't expect to be helped.
2.) When they realized I was attempting to make a return, everyone disappeared.
3.) When I finally asked if anyone could help me was told that only a Manager to do that and he was "busy".
4.) When the Manager finally approached me he said that on-line purchases needed to be made on-line. I explained that his website said that I could make returns to the store.
5.) Then the Manager complained that he would need to contact Customer Service and then he would need to pack up my return and ship it back himself.
6.) I thanked him and explained "this is why I don't want to do business with this store" and left.

I will continue to buy work clothes at Men's Warehouse due to the service. When shopping alone, I find that the employees input and assistance is very helpful when shopping and I need to know if something looks good.

I rented a Tux from Men's Warehouse for my daughter's wedding that was a few days ago. I am the father of the bride and all groomsmen etc. ordered their tuxes there as well. The wedding party included my two sons as well, one of which was the officiant for the wedding. Where to begin, slim fit was ordered but my son, the officiant received slim jacket but regular pants. My son is 6'3" and the jacket was very short. Mgmt at the store told him they could do nothing about the pants as the warehouse was out of his size in the style ordered. My rental started with a jacket with one sleeve 2 inches shorter than the other but nothing else that I knew of at the time. The wedding venue was 1 1/2 hours out of Houston and so when I was notified that my alterations were ready, I went to the store to pick up my rental plus my son's. While there I took the opportunity to bring up the issue with my son's rental which was met with point the finger at someone else- the warehouse. Ultimately, they gave my son a $50 credit on the rental and ordered a second pair of pants. The pants arrived the following day right before we left for the wedding. I picked up the pants and we drove to the wedding destination. Fast forward, the new pants were 8 inches short so my son had to use the mismatch set. My rental started with the jacket button popping off during the middle of the ceremony and my pocket handkerchief not being included in the rental package. Not such a big thing, well it is in pictures when your the only one in a Tux without the white handkerchief standing next to the bride. This is not an experience that anyone should have to go through especially after paying $270.00 for the rental. When brought up to the store and complaint line, they offered an apology and a $50 gift certificate or at least the complaint line rep did, but it wasn't even sincere. It is amazing how poor customer service has become these days and it is ever present and evident in Men's warehouse. I remember years ago, they were not this way but rest assured things have changed with them. I will never refer anyone to them if possible and will not shop in any of their stores as it is clear that for them, a simple I'm sorry and a gift card absolves them from all !!

Better check your order as soon as you can… Expensive for rentals and when We went thru the north canton location for my sons wedding, buttons were missing on suit jackets which meant we had to figure out another last minute pickup by the time they got such a ridiculous over looked item handled that should of been noticed in the first place! Suits were ready last minute which everyone knows how busy you are for Big weddings and don’t have time for these extra trips! For the EXPENSIVE amount you pay, you should not have to worry about this when you place your orders way ahead! RIDICULOUS! We got no type of inconvenience refund!

I enjoyed my shopping experience more than the trips I used to make to the garment district with my father in the '60s. The atmosphere, the ambiance, and the professionalism of the staff exceeded any shopping experience I have ever had before. I was assisted by Store Manager MD Hasan, and Tailor Mr. Tousat (spelled phonetically) at the 18 West Circle Drive, Valley Stream, New York, location. 516-887-2423.(Store 5411) Initially, I was undecided about renting or buying a tuxedo for my niece's wedding. I put them both (Hassan,and the tailor) through the paces. I am very picky, and I wanted my tuxedo to fit like a glove. I paid cash. Well, I used my debit card; same thing. When I returned to pick up the tailored tuxedo, I was once again given white glove treatment; the same way I saw every customer being treated. When I put on the tuxedo, in the fitting room, and looked at myself, in the mirror, I felt instantly transformed. I had rented tuxedoes before, but this one was going to be mine to keep. No one has a right to look as good as I look in that Men's Warehouse tuxedo. Oh, I got Calvin Klein everything. I even purchased the shoes, socks, suspenders, shirt, and bow tie! What was most enjoyable was the way the staff worked as a team. Every staff member was listening to every customer, and lending support, acknowledgment, and a positive nod of approval when the fits were fitting. If you have never purchased a suit in the garment district, I strongly recommend The Men's Warehouse; Store 5411 for a great suit, and an authentic experience.