I have worked with Message Direct for a number of years now and they have always been incredibly helpful. Recently, I migrated to a new system and Sophie in particular was absolutely fantastic and h... Toon meer
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We've been using Message Direct to handle our emergency business calls outside of UK office hours since 2022. We're very happy with service levels and the speed of response. Their team are professiona... Toon meer
Bedrijf heeft geantwoord
We do not have a high volume of calls but it is important calls are answered professionally and passed on quickly. Message Direct certainly tick those boxes! From the quoting phase with Alison t... Toon meer
Bedrijf heeft geantwoord
Easy to set up and easy contact with the Message Direct team who will answer any queries you have and help get you on your way. Any new instructions you have for answering your business calls can be i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Over the course of the last 30 years, we’ve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions.
Contactgegevens
Verenigd Koninkrijk
- 0800 151 2973
- www.message-direct.co.uk
4,6
Uitstekend
120 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Claudia is brilliant
Claudia is brilliant! Very responsive, and has supported us with our onboarding since the word go. Thank you
28 november 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Afternoon Sam,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Thank you for all you do, night and day.
In the rush of calls, you take the strain,
With calm precision, time and again.
A friendly voice, so poised, so kind,
You keep our peace of mind aligned.
When business feels like an uphill climb,
Your warnings come, just in time.
Updates shared with thoughtful care,
Remind us that we're not out there bare.
Through busy days and moments rough,
You lighten loads, when work gets tough.
So here's our thanks, sincere and true,
We couldn't do it without you!
Thank you from Sorcha xo
26 november 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service. We absolutely love the poetic approach.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Excellent company
Excellent company. Efficient service with very helpful staff.
22 november 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Morning Richard,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Prompt advice and good service thank you
29 oktober 2024
Antwoord van Message Direct
Good Morning Carys,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Efficient, Responsive & Attentive
Message Direct provide a top quality service for our business. They are efficient, responsive and easy to work with, always attentive to our requirements.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Morning Andy,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Good reliable company
Good reliable company! I have been using Message Direct for a while now and I am very happy with the service!
29 oktober 2024
Antwoord van Message Direct
Good Morning Abdus,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Exceptional Service and Reliability with Message Direct!
I've been using Message Direct for my business communications, and I'm genuinely impressed with their service. Their team is always professional, efficient, and goes above and beyond to ensure that no call is missed. They’ve helped streamline our operations, allowing us to focus on other priorities knowing that incoming calls are handled seamlessly.
The setup process was smooth, and their staff took the time to understand our business needs. Since partnering with them, we’ve received numerous compliments from our customers about the prompt and courteous service they experience. Message Direct has proven to be an invaluable asset, especially during our peak hours. I highly recommend their services to any business looking to enhance their customer service and never miss an important call!
28 oktober 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Morning Abdus,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Invaluable to our business
Since we started trading, we have been using Message Direct for our out-of-hours calls, and we couldn't be happier with their service.
Calls are answered promptly, messages are relayed to us immediately, and our guests have commented on the operators' professionalism.
The customer support team is helpful and responsive. Any issues or queries we have are addressed promptly.
Message Direct has been invaluable to our business and we highly recommend any company looking for a reliable and professional call-handling solution contact Message Direct.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
It was a wise decision to move to…
It was a wise decision to move to message direct for call handling. Calls are handled professionally and when I have a query, it is handled very quickly.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Afternoon Iain,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
We've been with Message Direct for over 5 years now, and we couldn’t be more satisfied with their service! The team is incredibly professional and always handles calls promptly, providing seamless support every time. Their attention to detail and commitment to customer satisfaction are top-notch, and we've never had a single issue with their service. If you’re looking for reliable call answering and customer support, We highly recommend Message Direct. They’ve been a fantastic partner, and we are truly grateful for their excellent service!
18 oktober 2024
Antwoord van Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Great service, great value for money - highly recommend!
We are so pleased with our decision to move to Message Direct for our out of hours call handling service. They are so friendly, professional and efficient and easy to deal with - as well as saving us money (bonus!)!
16 oktober 2024
Antwoord van Message Direct
Good Afternoon Margaret,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Good for small business
Was using Message Direct for a few years and everything was brilliant. Staff were knowledgeable and polite.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Great service for a small business!
We have used Message Direct for a few years now. Zoe, Nichola and their staff are extremely helpful & efficient. It’s very easy to set up the call divert, and we get emails from Message Direct as each call comes in.
It’s an excellent service for a small business, and it’s very reasonably priced.
16 september 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Morning Marianne,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Managing your calls, so you can get on with your job. An essential part of any emergency service.
Part of our company core long before I started 11 years ago, Message Direct have been a constant and consistent essential support mechanism to our critical contracts. Precise message handling in a clear voice backed by solid technology to complete your digital records. Field issues are quickly tracked and resolved with a live feed of email records ensuring everyone in the company is kept aware of incoming workloads 24/7. Trusted by the team and clients alike. Would thoroughly recommend to anyone that wants to expand their helpdesk and reception capability. (Thanks Jane :))..
25 september 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Morning Keith,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Antwoord van Message Direct
Good Afternoon Peter,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Exceptional
Claudia provided exceptional support. She was incredibly helpful and resolved my issue quickly and professionally- Many thanks for the outstanding service!
18 september 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Afternoon Lauren,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Message Direct has transformed how we…
Message Direct has transformed how we remotely operate our business. Efficient, reliable, quick.
11 september 2024
Antwoord van Message Direct
Good Morning Julian,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Great Customer Service from Nichola and Claudia.
Nichola and Claudia are extremely professional and friendly. They supported the set up and trial for our Head Office. Would highly recommend Message Direct.
16 september 2024
Review zonder uitnodiging
Antwoord van Message Direct
Good Afternoon Michelle,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Very good service!
I would have given 5 stars but there was an occasion when the operator struggled to answer the call in the correct manner. Forgivable on that occasion but really need to sound confident and pronounce the name of our company clearly.
15 september 2024
Antwoord van Message Direct
Good Afternoon Wendy,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Antwoord van Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
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